Allianz Customer Service Associate Interview Questions and Answers

The test was related with basic questions of English grammar, reasoning and typing skill test was included in it to check the speed. The timing to complete the test was 45 mins. I learnt lot many things from the test.

Q1. I have one n one round with the manager.
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Q2. 1. What do you know about customer service? 2. Scenario based question 3. Why you want to join Guardian?
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Q3. 1. Why you want to leave your current job? 2. Family background, introduction
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Q1. Tell me about yourself
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Q2. Were do you see your self in next 5 year
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Q1. Telecaller Mein Ham Kis Tarah Ke help kar sakte hain Apne customer ki
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Group distributions Mein Kya Kam karna rahata hai

Q1. What is the role responsibility for your
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Q2. Shelf intro , what you do in last yesterday
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Q1. Tell me about yourself more
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Q2. Talk about your previous carrier job responsibilities and role
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Q1. About yourself. Why should we hire you. Last Sunday.
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Q2. About your city. How was your experience during covid.
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Q1. About yourself. what's your strength.
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Q2. What was your job responsibilities. How would you handle angry customer.
Ans. 
As a Customer Care Executive, my job responsibilities included handling customer inquiries, resolving issues, and providing excellent customer service. When dealing with an angry customer, I would remain calm, actively listen to their concerns, empathize with their frustration, and offer a solution to resolve their issue.
• Handling customer inquiries and resolving issues

• Providing excellent customer service

• Remaining calm ...read more
Answered by AI
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