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Aditya Birla Group Customer Care Associate Interview Questions and Answers for Experienced
Aditya Birla Group Customer Care Associate Interview Experiences for Experienced
1 interview found
Anonymous
I applied via Campus Placement and was interviewed before Apr 2021. There were 2 interview rounds.
Good test
(3 Questions)
- Q1. Way are like this work?
- Q2. How are communicat with customers?
- Ans.
Communication with customers is done through active listening, clear and concise language, empathy, and problem-solving skills.
Active listening to understand customer needs and concerns
Using clear and concise language to avoid confusion
Showing empathy to build rapport and trust
Problem-solving skills to address customer issues and provide solutions
Adapting communication style to suit the customer's personality and prefe
- Q3. Groomping very important
Interview Preparation Tips
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Selected
I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Questions GST concepts
- Q2. Checking Excel Skills
(1 Question)
- Q1. Asking personal Detaiuls
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in May 2024. There was 1 interview round.
All subjects, math gk gs reasoning English
Ch Srikanth
(2 Questions)
- Q1. Tell me about your self
- Q2. What are your strength and weaknees
Sabari V
Selected
I applied via LinkedIn and was interviewed in Aug 2024. There were 3 interview rounds.
Technical mcq - string array ..html css
Code on Arrays and strings
(2 Questions)
- Q1. Methods , Multithreading , Collections
- Q2. Projects , Behavioural questions
Selected
I applied via Walk-in and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction ? Self declaration of you in the evening of the day of the day of the day of the day of the day of the day of the day of the world 💖hindi dubbed full movie online free hole call kar rahe...
- Q2. Self introduction to the day of the day of the day of the day of
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 4 interview rounds.
(1 Question)
- Q1. Basics of engineering and science
Memory test, decision making, mail and response to mails.
(1 Question)
- Q1. Knowledge of machine i worked and basics of safety
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.
(1 Question)
- Q1. About previous experience
(1 Question)
- Q1. About process related knowledge
Interview Preparation Tips
Interview Questionnaire
7 Questions
- Q1. 1. Introduction, it's a common question?
- Q2. Why you want to switch your job?
- Q3. Is job your passion or it's your need?
- Q4. How should you handled the critical situation?
- Ans.
Handling critical situations requires quick thinking, clear communication, and a calm demeanor.
Assess the situation and prioritize actions
Communicate clearly and effectively with all parties involved
Remain calm and focused
Take decisive action while considering potential consequences
Seek assistance or advice from colleagues or superiors if necessary
- Q5. How you managed 2 problems in a same time?
- Ans.
I prioritize the problems based on urgency and importance, and then allocate time and resources accordingly.
Assess the urgency and importance of each problem
Create a plan of action for each problem
Allocate time and resources based on the plan
Regularly reassess and adjust the plan as needed
Example: If one problem is a deadline that cannot be missed and the other is a minor issue, prioritize the deadline and allocate mor
- Q6. Describe your last vacation or last memorable day?
- Q7. Talk on profession, topic, "for ex. why you choose french, why you do B.tech etc?
Interview Preparation Tips
Thanks
Regard Richa
Amitha Anto
(2 Questions)
- Q1. Expected CTC in new role
- Ans.
I am looking for a competitive salary that reflects my experience and skills.
Research industry standards for similar roles
Consider cost of living in new location
Factor in benefits and perks offered by the company
Be prepared to negotiate based on your value to the organization
- Q2. Why looking for a change
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