Aditya Birla Fashion and Retail Fashion Assistant Interview Questions and Answers

To sell effectively, understand customer needs, build relationships, demonstrate value, and close the deal.

• Listen actively to understand customer needs and pain points.

• Build rapport and trust with customers through effective communication.

• Highlight the unique value proposition of the product or service.

• Provide demonstrations or samples to showcase the benefits.

• Address objections and concerns to alleviate customer hesit...read more

To convince a customer, understand their needs, build trust, provide value, and address objections.

• Listen actively to understand their needs

• Build trust by being honest and transparent

• Provide value by offering solutions that meet their needs

• Address objections by providing evidence and addressing concerns

• Follow up to ensure satisfaction and build long-term relationships

POS stands for Point of Sale. It refers to the location where a transaction takes place, typically a retail store or online platform.

• POS is the physical or virtual location where a customer makes a purchase.

• It includes the hardware and software used to process transactions, such as cash registers or online payment systems.

• POS systems often include features like inventory management, sales reporting, and customer relati...read more

Customer support mining is the process of analyzing customer support data to gain insights and improve customer service.

• Customer support mining involves collecting and analyzing data from customer support interactions.

• It helps identify common customer issues, trends, and patterns.

• By analyzing customer support data, companies can improve their products, services, and customer experience.

• Examples of customer support mini...read more