Accenture Servicenow Developer Interview Questions and Answers

Developed a service portal for IT ticketing system

• Created custom widgets for user-friendly interface

• Integrated with ServiceNow API for ticket management

• Implemented role-based access control for different user types

Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.

• Catalog item is predefined and created by admins, while record producer allows users to create custom records

• Catalog items are used to request services or products, record producers are used to create records in tables

• Catalog items have predefined variables and workflows, record producers allow users to...read more

Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.

• Macros in Servicenow are used to automate tasks and reduce manual effort.

• They can be used to update multiple records at once, send notifications, or perform calculations.

• Macros can be triggered manually or automatically based on certain conditions.

• Example: Creating a macro to automatically close all resolved incidents in Servicenow.

Use GlideUser class to get logged in user details in a form

• Use GlideUser class to get the current user's details

• Access user details like name, email, roles, etc. using GlideUser methods

• Example: var user = gs.getUser(); var userName = user.getName();

Yes, JavaScript is a synchronous language.

• JavaScript is single-threaded, meaning it can only execute one piece of code at a time.

• It follows a top-down execution flow, where each line of code is executed in order.

• Asynchronous behavior can be achieved using callbacks, promises, and async/await.

• Example: setTimeout function in JavaScript delays the execution of a function.

• Example: Fetch API in JavaScript allows making asyn...read more

BR stands for Business Rule. It is a server-side script that runs when a record is displayed, inserted, updated, deleted, or when a table is queried.

• BRs are used to automate business processes and enforce business rules

• There are two types of BRs: Before Business Rule and After Business Rule

• Before Business Rule runs before the database action has occurred, while After Business Rule runs after the database action has occ...read more

The getReference method is used to retrieve a reference to a record in ServiceNow.

• Use getReference method with the field name to retrieve a reference to a record.

• The getReference method returns a GlideRecord object representing the referenced record.

• You can then use the GlideRecord object to access and manipulate the referenced record.

Server side scripts are scripts that run on the server side of an application, typically used for automating tasks or processing data.

• Server side scripts are written in languages like JavaScript, Python, or Java.

• They are used to perform tasks such as data validation, calculations, and database operations.

• Examples of server side scripts include business rules, script includes, and server-side UI actions.

Client side scripts are scripts that run on the user's browser, enhancing the user interface and experience.

• Client side scripts are written in JavaScript and are executed on the user's browser.

• They can be used to validate form inputs, manipulate DOM elements, and make asynchronous requests to the server.

• Example: Using client side script to show a confirmation message before submitting a form.

Integrating ServiceNow with external systems using REST APIs for data exchange and automation.

• REST APIs allow ServiceNow to communicate with external applications, enabling data retrieval and updates.

• Example: Using a REST API to pull incident data from a third-party ticketing system into ServiceNow.

• ServiceNow can act as a client or server in REST integrations, supporting both inbound and outbound requests.

• Example: Send...read more