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Accenture Senior Customer Service Analyst Interview Questions and Answers

Updated 19 Sep 2024

Accenture Senior Customer Service Analyst Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Referral and was interviewed in Sep 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How do you make sure that the coaching you have provided to the associate is going to work?
  • Q2. We need to follow the complete coaching cycle. From identifying the issue to get the RCA, preparation of a personalized action plan, appropriate coaching and feedback method, timely follow up and then clos...

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be an expert of your work and make sure you are aware of the coaching cycles.

Senior Customer Service Analyst Interview Questions Asked at Other Companies

asked in Accenture
Q1. Process explain

Interview questions from similar companies

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. It was an online technical test. Questions were related to ME outlook, mobile device management , Networking and many more

Interview Preparation Tips

Round: Grammar Round
Experience: It was a written English grammar test to analyse how grammatically sound you are.
Tips: Just revise your basic English grammar like prepositions verbs nd essay/paragraph writing

Round: COMMUNICATION SKILLS Round
Experience: In this round they ask you to speak something on the given topic or sometimes group discussion . Basically they test your vocabulary, your thought process, pronunciation, accent and above all confidence.
Tips: Be confident in whatever you speak. Remember if you get nervous you will need with your words .

Round: Technical Interview
Experience: This was an online test and it had 50 questions all objective types.
Tips: Be technically sound. You cannot Google them as these search engines are blocked

College Name: Babu Banarasi Das National Institute Of Technology And Management (BBDNITM)

Analyst Interview Questions & Answers

HCLTech user image Raj Hrithik

posted on 2 Sep 2017

I appeared for an interview in Jul 2017.

Interview Questionnaire 

1 Question

  • Q1. Experience summary and the roles

Interview Preparation Tips

Round: Test
Experience: I was allowed to write a test for 2hrs in that each headings seems to be different and also there is a section heading marks
Duration: 2 hours
Total Questions: 70

Round: Technical Interview
Experience: After finishing i was advised to attend 2nd round in that they ask about the detailed experience of my previous company and finally technical terms question also flows

Skills: Logical And Structured Thinking, Communication And Confidence, Attitude, Psychometric Test, Project Management

Analyst Interview Questions & Answers

IBM user image Anonymous

posted on 28 Feb 2015

Interview Questionnaire 

4 Questions

  • Q1. Are you flexible with night shifts?
  • Ans. 

    Yes, I am flexible with night shifts.

    • I have worked night shifts before and am comfortable with them.

    • I understand the importance of being available for work at all times.

    • I am willing to adjust my schedule to meet the needs of the company.

    • I am aware that night shifts may require a different sleep schedule and am prepared to make necessary adjustments.

  • Answered by AI
  • Q2. How can you prove to be an asset to our company?
  • Ans. 

    I have the skills, experience, and passion to contribute to the growth and success of your company.

    • My extensive experience in the industry will allow me to bring new ideas and perspectives to the table.

    • I have a proven track record of achieving targets and exceeding expectations.

    • My strong communication and interpersonal skills will enable me to work effectively with colleagues and clients alike.

    • I am a quick learner and ...

  • Answered by AI
  • Q3. Why are you not opting for post -graduations?
  • Ans. 

    I believe gaining practical experience is more valuable than pursuing further education at this point.

    • I want to focus on gaining practical experience in my field

    • I feel that further education may not necessarily enhance my skills or job prospects

    • I am satisfied with my current level of education and feel it is sufficient for my career goals

  • Answered by AI
  • Q4. Why didn’t you pursue graduation in your own home town?
  • Ans. 

    I wanted to explore new opportunities and gain exposure to different cultures.

    • I wanted to broaden my horizons and experience new things.

    • I believed that studying in a different city would provide me with more opportunities for personal and professional growth.

    • I wanted to meet new people and learn about different cultures.

    • I was excited to explore a new city and all that it had to offer.

    • I felt that studying in a different...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The written test had questions from quantitative aptitude and logical reasoning.

Round: HR Interview
Experience: After that was the interview round. In the interview round they asked me about what were my goals and where do I see myself in three years from now. They also asked me the reason why they should select me and not others.  
Second round of interview was a telephonic round. It was as follows:

1. A situation was given "You are a sales executive and the order of your customer has not reached his place. How can you help him out with this?

2. I was asked to pronounce few words like television, specialization etc.

3. To make a story on a phrase "dark stormy night ".

College Name: DELHI COLLEGE OF ARTS AND COMMERCE

Analyst Interview Questions & Answers

Genpact user image varsha singla

posted on 7 May 2017

I appeared for an interview before May 2016.

Interview Questionnaire 

4 Questions

  • Q1. Strengths and weaknesses
  • Q2. Are you ready to relocate
  • Ans. 

    Yes, I am ready to relocate for the Analyst position.

    • I am open to moving to a new location for the right opportunity.

    • I understand that relocation may be necessary for career growth.

    • I have previously relocated for work and have adapted well to new environments.

    • I am excited about the possibility of exploring a new city and experiencing different cultures.

  • Answered by AI
  • Q3. Depreciation entry
  • Q4. Dep on intangible assets
  • Ans. 

    Depreciation on intangible assets is not allowed under generally accepted accounting principles (GAAP).

    • Intangible assets such as patents, copyrights, and trademarks are not subject to depreciation.

    • Instead, they are typically amortized over their useful lives.

    • Amortization is the systematic allocation of the cost of an intangible asset over its estimated useful life.

    • The amortization expense is recorded as an operating ex...

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: Everyone was given 10 minutes time to think points for this topic. I spoke neither in favour nor in against for this topic. I just spoke that india should adopt ways to make chinese products.it should be loud and clear..
Duration: 10 hours

Round: HR Interview
Experience: Strengths and weaknesses. Ready to relocate..

Round: Technical Interview
Experience: Interviewer just asked the basic journal entries and regarding my experience during training. He asked me if I am able to stretch or not.

Skills: Communication And Confidence
College Name: Institute of Chartered Accountants of India

Interview Preparation Tips

Round: Test
Experience: Each section consisted of 15 questions.If you have a thorough practise on aptitude,the LR and the basic apti part would be not of much problem.The coding part mainly consisted of data structure basic.
Tips: The only tip which can be given is a thorough practise for all the sessions.The practise should be done taking the time into account.
Duration: 1 hour
Total Questions: 60

Round: Technical Interview
Experience: Fortunately for me,they asked me my AIEEE and IITJEE scores rather than only concentrating on my CGPA which was an advantage for me.Training related questions,questions on basic science(fission,fusion etc) were asked.Also my coding knowledge was being tested by asking basic data structure questions.
Tips: Always carry a smile whether its going wrong or right.Be apologetic on your mistakes and tell them you can improve yourself.The confidence you carry is the thing they are searching for in any interview.

College Name: NIT Durgapur

Interview Questionnaire 

3 Questions

  • Q1. Why IT if your from other branch
  • Ans. 

    To leverage my skills and passion for technology in a field that offers diverse opportunities for growth and innovation.

    • Passion for technology and its advancements

    • Strong analytical and problem-solving skills

    • Desire to work in a field that offers diverse opportunities for growth and innovation

    • Transferable skills from other branch that can be applied in IT

    • Interest in staying updated with the latest trends and developments

  • Answered by AI
  • Q2. Tell me about yourself
  • Q3. Questions on leadership

Interview Preparation Tips

Round: Test
Experience: Basic programming and aptitude
Tips: Programmes like to check the errors or finding output
Duration: 60 minutes
Total Questions: 40

Round: Technical Interview
Experience: Questions related to your field i was electronics so relating that

Round: HR Interview
Experience: HR is very friendly and asks only about your hobbies and life

Skills: basic c and c++
College Name: SATHYABAMA UNIVERSITY

I appeared for an interview before May 2016.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you
  • Ans. 

    I have the skills, experience, and passion to excel in this role.

    • I have a strong background in data analysis and have successfully completed numerous projects in the past.

    • I am detail-oriented and have a proven track record of delivering high-quality work under tight deadlines.

    • I am a team player and have excellent communication skills, which allows me to collaborate effectively with colleagues and stakeholders.

  • Answered by AI

I appeared for an interview in Mar 2017.

Interview Questionnaire 

2 Questions

  • Q1. How many samosas does your college canteen sell?
  • Q2. How many chairs are there in your college?

Interview Preparation Tips

Round: Guesstimate Interview
Experience: They asked me the question. I worked my way to the answer. The interviewers were helping me in the process. Cannot disclose the answer due to NDA.
Tips: Think simple. Start with basics and ask questions to the interviewer. More information is revealed only if you ask them right questions,

Skills: Knowledge Of MS Office, Proficiency In English

Accenture Interview FAQs

How many rounds are there in Accenture Senior Customer Service Analyst interview?
Accenture interview process usually has 3 rounds. The most common rounds in the Accenture interview process are One-on-one Round and Aptitude Test.
What are the top questions asked in Accenture Senior Customer Service Analyst interview?

Some of the top questions asked at the Accenture Senior Customer Service Analyst interview -

  1. Process expl...read more
  2. We need to follow the complete coaching cycle. From identifying the issue to ge...read more
  3. Self instrudat...read more

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Accenture Senior Customer Service Analyst Interview Process

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Interview experience

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Excellent
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Accenture Senior Customer Service Analyst Salary
based on 8 salaries
₹6.5 L/yr - ₹9 L/yr
At par with the average Senior Customer Service Analyst Salary in India
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2.5/5

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1.5

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