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Accenture IT Service Manager Interview Questions and Answers

Updated 2 Mar 2024

7 Interview questions

An IT Service Manager was asked
Q. What is the definition of the C++ language?
Ans. 

C++ is a high-level programming language used for developing system software, application software, device drivers, and video games.

  • C++ was developed by Bjarne Stroustrup in 1983.

  • It is an extension of the C programming language.

  • C++ supports object-oriented programming, generic programming, and procedural programming.

  • It is used for developing operating systems, browsers, databases, and more.

  • Some popular application...

An IT Service Manager was asked
Q. What is a workaround?
Ans. 

A temporary solution or a quick fix to a problem or issue.

  • Workaround is a temporary solution to a problem or issue.

  • It is used when the permanent solution is not available or not feasible.

  • Workarounds are often used in IT service management to minimize the impact of incidents or problems.

  • For example, restarting a computer to fix a software issue is a common workaround.

  • Workarounds should be documented and communicate...

IT Service Manager Interview Questions Asked at Other Companies

asked in Accenture
Q1. How will you reduce the inflow of high-priority incidents?
asked in Accenture
Q2. What are the techniques used to find Root Cause?
asked in Grey Orange
Q3. How do you ensure collaboration across cross-functional technical ... read more
asked in Grey Orange
Q4. What motivates you to solve complex supply chain problems?
asked in Grey Orange
Q5. How do you balance innovation with reliability in solutions?
An IT Service Manager was asked
Q. How do you proactively identify potential problems?
Ans. 

Proactive problems can be found through data analysis, monitoring, and trend identification.

  • Regularly monitor system logs and performance metrics

  • Analyze data to identify trends and potential issues

  • Conduct regular risk assessments to identify potential problems

  • Implement proactive measures such as system updates and patches

  • Engage with end-users to identify potential issues before they become problems

An IT Service Manager was asked
Q. What are the different types of changes?
Ans. 

Types of changes in IT service management

  • Standard changes - pre-authorized changes that follow a well-established process

  • Normal changes - require a formal approval process and may impact multiple areas of the organization

  • Emergency changes - require immediate action to restore service

  • Major changes - significant changes that require a high level of planning and coordination

  • Minor changes - low-risk changes that can b...

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a junior software engineer
2w
Job offer in Malaysia - legit or scam?
Hey everyone, I received a job proposal from Mindgraph for a Junior Mainframe Developer position in Malaysia (onsite). Not sure if it's a real deal. They found my resume on Naukri and the offer includes: * Experience: 3+ years on cardlink, VSAM, CICS, JCL * Location: Malaysia (Accenture client in Kuala Lumpur) * Notice: 0-60 days * Benefits: One-way ticket, 1-week stay, medical insurance, visa. Has anyone heard of Mindgraph or had a similar experience? Note : This is a permanent position with Mindgragh and you need to work with our client Accenture - Malaysia (Kaula Lumpur) & we will provide one way Air Ticket from India - Malaysia, 1 Week Accommodation, Medical Insurance and will take care of the Visa process also. Any insights would be appreciated!
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An IT Service Manager was asked
Q. What are the techniques used to find Root Cause?
Ans. 

Techniques used to find Root Cause in IT service management

  • Fishbone diagram

  • 5 Whys

  • Pareto chart

  • Fault tree analysis

  • Change management

  • Incident management

  • Problem management

An IT Service Manager was asked
Q. What is a known error?
Ans. 

A known error is a problem that has been identified and has a documented solution or workaround.

  • Known errors are typically documented in a Known Error Database (KEDB).

  • They are often discovered during the incident management process.

  • Examples of known errors include software bugs, hardware failures, and configuration issues.

  • Having a KEDB can help reduce the time to resolve incidents and improve overall service quali...

An IT Service Manager was asked
Q. How will you reduce the inflow of high-priority incidents?
Ans. 

To reduce the inflow of High priority incidents, implement proactive measures and improve incident management processes.

  • Implement proactive monitoring and alerting systems to identify potential issues before they become high priority incidents.

  • Enhance incident categorization and prioritization criteria to accurately identify high priority incidents.

  • Improve incident management processes by implementing a robust inc...

Are these interview questions helpful?

Accenture IT Service Manager Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me yourself
  • Ans. I told that myself... First of all thank you for this opportunity...my self Shiva shanmukha and I did my post-graduation MCA aggregate with 84% in DNR college in Bhimavaram and I also did my graduation aggregate with 79% in dr.m.g.k.reddy degree college in jangareddigudem and I told my my project etc...
  • Answered Anonymously
  • Q2. Tell your project
  • Q3. What did you use in project
  • Q4. Tell that any Accounting

Interview Preparation Tips

Topics to prepare for Accenture IT Service Manager interview:
  • Accounting
  • Python
  • Yourself
Interview preparation tips for other job seekers - All should be brave to tell anything in interview process in this tough situation be strong and good communication

IT Service Manager Interview Questions & Answers

user image Radhika Vangoori

posted on 25 Dec 2021

Interview Questionnaire 

2 Questions

  • Q1. What is the c++ language definition?
  • Ans. 

    C++ is a high-level programming language used for developing system software, application software, device drivers, and video games.

    • C++ was developed by Bjarne Stroustrup in 1983.

    • It is an extension of the C programming language.

    • C++ supports object-oriented programming, generic programming, and procedural programming.

    • It is used for developing operating systems, browsers, databases, and more.

    • Some popular applications dev...

  • Answered by AI
  • Q2. C++ is an object oriented programming that is view many as the best language for creating large scale applications.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What are your daily responsibilities as IPC manager?
  • Ans. 

    As an IPC manager, I oversee incident management, ensure service quality, and facilitate communication between teams.

    • Monitor and manage incident tickets to ensure timely resolution, e.g., tracking high-priority incidents.

    • Coordinate with cross-functional teams to address service disruptions, e.g., working with network teams during outages.

    • Analyze incident trends to identify areas for improvement, e.g., implementing chan...

  • Answered by AI
  • Q2. What are the techniques used to find Root Cause?
  • Ans. 

    Techniques used to find Root Cause in IT service management

    • Fishbone diagram

    • 5 Whys

    • Pareto chart

    • Fault tree analysis

    • Change management

    • Incident management

    • Problem management

  • Answered by AI
  • Q3. What is a known error?
  • Ans. 

    A known error is a problem that has been identified and has a documented solution or workaround.

    • Known errors are typically documented in a Known Error Database (KEDB).

    • They are often discovered during the incident management process.

    • Examples of known errors include software bugs, hardware failures, and configuration issues.

    • Having a KEDB can help reduce the time to resolve incidents and improve overall service quality.

  • Answered by AI
  • Q4.  What are types of changes?
  • Ans. 

    Types of changes in IT service management

    • Standard changes - pre-authorized changes that follow a well-established process

    • Normal changes - require a formal approval process and may impact multiple areas of the organization

    • Emergency changes - require immediate action to restore service

    • Major changes - significant changes that require a high level of planning and coordination

    • Minor changes - low-risk changes that can be imp...

  • Answered by AI
  • Q5. What is workaround
  • Ans. 

    A temporary solution or a quick fix to a problem or issue.

    • Workaround is a temporary solution to a problem or issue.

    • It is used when the permanent solution is not available or not feasible.

    • Workarounds are often used in IT service management to minimize the impact of incidents or problems.

    • For example, restarting a computer to fix a software issue is a common workaround.

    • Workarounds should be documented and communicated to ...

  • Answered by AI
  • Q6. How do you find proactive problems?
  • Ans. 

    Proactive problems can be found through data analysis, monitoring, and trend identification.

    • Regularly monitor system logs and performance metrics

    • Analyze data to identify trends and potential issues

    • Conduct regular risk assessments to identify potential problems

    • Implement proactive measures such as system updates and patches

    • Engage with end-users to identify potential issues before they become problems

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a Technical interview. It was not that tough. Most of the questions were about the daily responsibilities.

Skills evaluated in this interview

I applied via Referral and was interviewed in Feb 2021. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How will reduce the inflow of High priority incidents?
  • Ans. 

    To reduce the inflow of High priority incidents, implement proactive measures and improve incident management processes.

    • Implement proactive monitoring and alerting systems to identify potential issues before they become high priority incidents.

    • Enhance incident categorization and prioritization criteria to accurately identify high priority incidents.

    • Improve incident management processes by implementing a robust incident...

  • Answered by AI
  • Q2. Name a recent SIP you have taken up
  • Ans. 

    I recently led a Service Improvement Plan (SIP) to enhance incident response times and customer satisfaction in our IT service management.

    • Conducted a thorough analysis of current incident response metrics.

    • Identified bottlenecks in the ticket resolution process, such as delays in escalation.

    • Implemented a new ticketing system that automates prioritization based on urgency.

    • Trained the support team on best practices for fa...

  • Answered by AI
  • Q3. On hold analysis & sentiment analysis based on Client feedback

Interview Preparation Tips

Interview preparation tips for other job seekers - Only if you have worked then you can answer as questions will be scenario based. There is no scope of faking things. My advice would be to focus on basics and talk with examples when questions are being asked.

Interview questions from similar companies

I applied via Campus Placement and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me your self introduction
  • Ans. 

    Dynamic professional with diverse experience in management, team leadership, and strategic planning, eager to contribute to organizational success.

    • Over 5 years of experience in management roles, leading teams to achieve operational goals.

    • Successfully implemented a new project management system that improved efficiency by 30%.

    • Strong background in customer service, enhancing client satisfaction scores by 20% through effe...

  • Answered by AI
  • Q2. What is python
  • Ans. 

    Python is a high-level, interpreted programming language known for its simplicity, readability, and versatility.

    • Python is used for web development, data analysis, artificial intelligence, and more.

    • It has a large standard library and supports multiple programming paradigms.

    • Python code is often shorter and easier to read than other languages.

    • It uses indentation to indicate code blocks instead of curly braces or keywords.

    • ...

  • Answered by AI
  • Q3. What are the highlevel languages
  • Ans. 

    High-level languages are programming languages that are easier to read and write than low-level languages.

    • High-level languages are closer to human language than machine language.

    • They are easier to learn and use than low-level languages.

    • Examples of high-level languages include Java, Python, and C++.

  • Answered by AI
  • Q4. Tell me about hcl company
  • Ans. 

    HCL Technologies is a leading global IT services company based in India, specializing in software development and IT consulting.

    • Founded in 1976, HCL is one of India's original IT services companies.

    • HCL operates in over 50 countries, providing services to clients across various industries.

    • The company focuses on innovation and has invested heavily in R&D, exemplified by its HCL Innovation Labs.

    • HCL's services include ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majority a stress test it lasted for about 1hour 10minutes.the interviewer wanted to test both my knowledge and communication skills. It was my first of campus interview and I think I did pretty well for a fresher.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They do not have any such technical people to ask any technical or relevant questions. There are some old outdated people sitting idle for 15 years in the company.

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst Process Morgan Stanley. Managers are more than worse.

Interview Questionnaire 

1 Question

  • Q1. Questions on profile, team handling etc
Are these interview questions helpful?

I applied via Referral and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What reason for leaving existing company?
  • Ans. 

    I am seeking new challenges and opportunities for growth that align better with my career aspirations and professional development.

    • Career Advancement: I feel that my current role has limited opportunities for advancement, and I am eager to take on more responsibilities.

    • Skill Development: I want to work in an environment that encourages continuous learning and skill enhancement, which I believe your company offers.

    • Cultu...

  • Answered by AI
  • Q2. Overall experience in RTR (Record to Report)
  • Ans. 

    I have extensive experience in RTR, focusing on financial reporting, reconciliations, and compliance with accounting standards.

    • Managed month-end closing processes, ensuring timely and accurate financial reporting.

    • Performed account reconciliations, identifying discrepancies and implementing corrective actions.

    • Collaborated with cross-functional teams to streamline reporting processes, reducing closing time by 20%.

    • Ensured...

  • Answered by AI
  • Q3. Depends On level then asked about how did you handle customer call? Checking there communication?
  • Q4. How are the measures to confirm that all the month end journals are posted accurately?
  • Q5. Ask about FA? Then entry about disposal?
  • Q6. What types of accruals?
  • Ans. 

    Accruals are expenses incurred but not yet paid or recorded in the books.

    • Accrued salaries and wages

    • Accrued interest

    • Accrued taxes

    • Accrued rent

    • Accrued utilities

    • Accrued warranty expenses

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - We need to check his communication and most important is the interviewer is relying what answers it should be it means he has good listening skill

I applied via Recruitment Consultant and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All questions related to Digital and networks and they asked core java question like functional interface uses and why do we need it and difference with interface

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was quite good

I applied via LinkedIn and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Basics of Angular
  • Q2. Basics of js

Interview Preparation Tips

Interview preparation tips for other job seekers - Freshen up basics on skills.

Accenture Interview FAQs

How many rounds are there in Accenture IT Service Manager interview?
Accenture interview process usually has 1 rounds. The most common rounds in the Accenture interview process are HR.
What are the top questions asked in Accenture IT Service Manager interview?

Some of the top questions asked at the Accenture IT Service Manager interview -

  1. How will reduce the inflow of High priority inciden...read more
  2. What are the techniques used to find Root Caus...read more
  3. How do you find proactive proble...read more

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Overall Interview Experience Rating

4/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
View more

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Accenture IT Service Manager Salary
based on 49 salaries
₹5.3 L/yr - ₹19.6 L/yr
16% less than the average IT Service Manager Salary in India
View more details

Accenture IT Service Manager Reviews and Ratings

based on 5 reviews

3.0/5

Rating in categories

3.2

Skill development

3.0

Work-life balance

4.2

Salary

3.8

Job security

3.3

Company culture

2.8

Promotions

3.0

Work satisfaction

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