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Accenture IT Service Manager Interview Questions and Answers

Updated 2 Mar 2024

6 Interview questions

An IT Service Manager was asked
Q. What is the definition of the C++ language?
Ans. 

C++ is a high-level programming language used for developing system software, application software, device drivers, and video games.

  • C++ was developed by Bjarne Stroustrup in 1983.

  • It is an extension of the C programming language.

  • C++ supports object-oriented programming, generic programming, and procedural programming.

  • It is used for developing operating systems, browsers, databases, and more.

  • Some popular application...

An IT Service Manager was asked
Q. What are the techniques used to find Root Cause?
Ans. 

Techniques used to find Root Cause in IT service management

  • Fishbone diagram

  • 5 Whys

  • Pareto chart

  • Fault tree analysis

  • Change management

  • Incident management

  • Problem management

IT Service Manager Interview Questions Asked at Other Companies

asked in Accenture
Q1. How will you reduce the inflow of high-priority incidents?
asked in Accenture
Q2. What are the techniques used to find Root Cause?
asked in Grey Orange
Q3. How do you ensure collaboration across cross-functional technical ... read more
asked in Grey Orange
Q4. What motivates you to solve complex supply chain problems?
asked in Grey Orange
Q5. How do you balance innovation with reliability in solutions?
An IT Service Manager was asked
Q. How do you proactively identify potential problems?
Ans. 

Proactive problems can be found through data analysis, monitoring, and trend identification.

  • Regularly monitor system logs and performance metrics

  • Analyze data to identify trends and potential issues

  • Conduct regular risk assessments to identify potential problems

  • Implement proactive measures such as system updates and patches

  • Engage with end-users to identify potential issues before they become problems

An IT Service Manager was asked
Q. What are the different types of changes?
Ans. 

Types of changes in IT service management

  • Standard changes - pre-authorized changes that follow a well-established process

  • Normal changes - require a formal approval process and may impact multiple areas of the organization

  • Emergency changes - require immediate action to restore service

  • Major changes - significant changes that require a high level of planning and coordination

  • Minor changes - low-risk changes that can b...

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Which offer should I choose – BP vs UKG (SRE Role)?
Got two offers: 🔹 BP – ₹10 LPA (Pune, Hybrid) Stable MNC, decent WLB, slower growth In-hand ~₹62K/month 🔹 UKG – ₹20 LPA (Noida, Hybrid) Strong perks (₹6L insurance, wellness, equity, bonus), high pay In-hand ~₹1.4L/month, but higher expectations Looking for: SRE growth, WLB, learning, and long-term stability What would you pick and why? Any feedback from current/ex-employees is appreciated!
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An IT Service Manager was asked
Q. What is a workaround?
Ans. 

A temporary solution or a quick fix to a problem or issue.

  • Workaround is a temporary solution to a problem or issue.

  • It is used when the permanent solution is not available or not feasible.

  • Workarounds are often used in IT service management to minimize the impact of incidents or problems.

  • For example, restarting a computer to fix a software issue is a common workaround.

  • Workarounds should be documented and communicate...

An IT Service Manager was asked
Q. How will you reduce the inflow of high-priority incidents?
Ans. 

To reduce the inflow of High priority incidents, implement proactive measures and improve incident management processes.

  • Implement proactive monitoring and alerting systems to identify potential issues before they become high priority incidents.

  • Enhance incident categorization and prioritization criteria to accurately identify high priority incidents.

  • Improve incident management processes by implementing a robust inc...

Accenture IT Service Manager Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me yourself
  • Ans. I told that myself... First of all thank you for this opportunity...my self Shiva shanmukha and I did my post-graduation MCA aggregate with 84% in DNR college in Bhimavaram and I also did my graduation aggregate with 79% in dr.m.g.k.reddy degree college in jangareddigudem and I told my my project etc...
  • Answered Anonymously
  • Q2. Tell your project
  • Q3. What did you use in project
  • Q4. Tell that any Accounting

Interview Preparation Tips

Topics to prepare for Accenture IT Service Manager interview:
  • Accounting
  • Python
  • Yourself
Interview preparation tips for other job seekers - All should be brave to tell anything in interview process in this tough situation be strong and good communication
Are these interview questions helpful?

IT Service Manager Interview Questions & Answers

user image Radhika Vangoori

posted on 25 Dec 2021

Interview Questionnaire 

2 Questions

  • Q1. What is the c++ language definition?
  • Ans. 

    C++ is a high-level programming language used for developing system software, application software, device drivers, and video games.

    • C++ was developed by Bjarne Stroustrup in 1983.

    • It is an extension of the C programming language.

    • C++ supports object-oriented programming, generic programming, and procedural programming.

    • It is used for developing operating systems, browsers, databases, and more.

    • Some popular applications dev...

  • Answered by AI
  • Q2. C++ is an object oriented programming that is view many as the best language for creating large scale applications.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What are your daily responsibilities as IPC manager?
  • Ans. 

    As an IPC manager, I oversee incident management, ensure service quality, and facilitate communication between teams.

    • Monitor and manage incident tickets to ensure timely resolution, e.g., tracking high-priority incidents.

    • Coordinate with cross-functional teams to address service disruptions, e.g., working with network teams during outages.

    • Analyze incident trends to identify areas for improvement, e.g., implementing chan...

  • Answered by AI
  • Q2. What are the techniques used to find Root Cause?
  • Ans. 

    Techniques used to find Root Cause in IT service management

    • Fishbone diagram

    • 5 Whys

    • Pareto chart

    • Fault tree analysis

    • Change management

    • Incident management

    • Problem management

  • Answered by AI
  • Q3. What is a known error?
  • Q4.  What are types of changes?
  • Ans. 

    Types of changes in IT service management

    • Standard changes - pre-authorized changes that follow a well-established process

    • Normal changes - require a formal approval process and may impact multiple areas of the organization

    • Emergency changes - require immediate action to restore service

    • Major changes - significant changes that require a high level of planning and coordination

    • Minor changes - low-risk changes that can be imp...

  • Answered by AI
  • Q5. What is workaround
  • Ans. 

    A temporary solution or a quick fix to a problem or issue.

    • Workaround is a temporary solution to a problem or issue.

    • It is used when the permanent solution is not available or not feasible.

    • Workarounds are often used in IT service management to minimize the impact of incidents or problems.

    • For example, restarting a computer to fix a software issue is a common workaround.

    • Workarounds should be documented and communicated to ...

  • Answered by AI
  • Q6. How do you find proactive problems?
  • Ans. 

    Proactive problems can be found through data analysis, monitoring, and trend identification.

    • Regularly monitor system logs and performance metrics

    • Analyze data to identify trends and potential issues

    • Conduct regular risk assessments to identify potential problems

    • Implement proactive measures such as system updates and patches

    • Engage with end-users to identify potential issues before they become problems

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a Technical interview. It was not that tough. Most of the questions were about the daily responsibilities.

Skills evaluated in this interview

I applied via Referral and was interviewed in Feb 2021. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How will reduce the inflow of High priority incidents?
  • Ans. 

    To reduce the inflow of High priority incidents, implement proactive measures and improve incident management processes.

    • Implement proactive monitoring and alerting systems to identify potential issues before they become high priority incidents.

    • Enhance incident categorization and prioritization criteria to accurately identify high priority incidents.

    • Improve incident management processes by implementing a robust incident...

  • Answered by AI
  • Q2. Name a recent SIP you have taken up
  • Ans. 

    I recently led a Service Improvement Plan (SIP) to enhance incident response times and customer satisfaction in our IT service management.

    • Conducted a thorough analysis of current incident response metrics.

    • Identified bottlenecks in the ticket resolution process, such as delays in escalation.

    • Implemented a new ticketing system that automates prioritization based on urgency.

    • Trained the support team on best practices for fa...

  • Answered by AI
  • Q3. On hold analysis & sentiment analysis based on Client feedback

Interview Preparation Tips

Interview preparation tips for other job seekers - Only if you have worked then you can answer as questions will be scenario based. There is no scope of faking things. My advice would be to focus on basics and talk with examples when questions are being asked.

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. Accounting question asked
  • Q2. Answer has been given accordingly

Interview Preparation Tips

Interview preparation tips for other job seekers - It was an average interview. If you have good experience of MNC culture and you have short notice period of your existing company then they can hire you.

Interview Questionnaire 

3 Questions

  • Q1. About skilla
  • Q2. Project
  • Q3. Roles in

I applied via Referral and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What tools do you recommend for content authoring?
  • Ans. 

    There are several tools available for content authoring, depending on the type of content and the level of expertise.

    • For beginners, tools like Grammarly and Hemingway can help with grammar and readability.

    • For more advanced users, Adobe Creative Suite and Microsoft Office are popular options.

    • Content management systems like WordPress and Drupal are also useful for creating and managing content.

    • Collaboration tools like Go...

  • Answered by AI
  • Q2. Adobe Captivate is a standalone authoring tool and one of the best tools with rich features.

Interview Preparation Tips

Interview preparation tips for other job seekers - TR panelist are industry experts so you need to prepare well for the TR round.

I applied via Naukri.com and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About role in previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in the interview, read job profile carefully before interview

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is AD dns dhcp?
  • Ans. 

    AD DNS DHCP are Microsoft technologies used for network management and authentication.

    • Active Directory (AD) is a directory service used for authentication and authorization of users and computers in a network.

    • Domain Name System (DNS) is used for name resolution of network resources.

    • Dynamic Host Configuration Protocol (DHCP) is used for automatic IP address assignment to network devices.

    • AD, DNS, and DHCP are often used ...

  • Answered by AI
  • Q2. What is IaaS SaaS PaaS?
  • Ans. 

    IaaS, SaaS, and PaaS are cloud computing models that provide different levels of infrastructure, software, and platform services.

    • IaaS (Infrastructure as a Service) provides virtualized computing resources over the internet, such as servers, storage, and networking.

    • SaaS (Software as a Service) delivers software applications over the internet, eliminating the need for local installation and maintenance.

    • PaaS (Platform as ...

  • Answered by AI
Round 3 - Aptitude Test 

General questions for 1 hors online exams

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident in your role and select which role you want to work

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. 1.About Clear Cover....?
  • Q2. 2. Checking point in Beam and Column....?
  • Ans. 

    Checking points in beam and column are critical for ensuring structural integrity.

    • Checking for cracks or deformations

    • Ensuring proper alignment and levelness

    • Verifying adequate reinforcement

    • Checking for proper bearing and connection details

    • Using non-destructive testing methods

    • Following applicable codes and standards

  • Answered by AI

Accenture Interview FAQs

How many rounds are there in Accenture IT Service Manager interview?
Accenture interview process usually has 1 rounds. The most common rounds in the Accenture interview process are HR.
What are the top questions asked in Accenture IT Service Manager interview?

Some of the top questions asked at the Accenture IT Service Manager interview -

  1. How will reduce the inflow of High priority inciden...read more
  2. What are the techniques used to find Root Caus...read more
  3. How do you find proactive proble...read more

Tell us how to improve this page.

Overall Interview Experience Rating

4/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
View more

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Accenture IT Service Manager Salary
based on 49 salaries
₹7.6 L/yr - ₹16.3 L/yr
17% less than the average IT Service Manager Salary in India
View more details

Accenture IT Service Manager Reviews and Ratings

based on 5 reviews

3.5/5

Rating in categories

3.8

Skill development

3.5

Work-life balance

4.5

Salary

4.3

Job security

3.9

Company culture

2.7

Promotions

3.5

Work satisfaction

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