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Accenture Change Management Lead Interview Questions and Answers
Accenture Change Management Lead Interview Experiences
1 interview found
Anonymous
I applied via Naukri.com and was interviewed in Oct 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Change management end to end life cycle
- Ans.
Change management end to end life cycle involves planning, implementing, and sustaining changes in an organization.
Identify the need for change
Plan and design the change
Communicate the change to stakeholders
Implement the change
Monitor and evaluate the change
Sustain the change
Continuous improvement
Examples: software updates, process improvements, organizational restructuring
- Q2. Difference between expedited, emergency, retrospective changes
- Ans.
Expedited, emergency, and retrospective changes differ in their urgency and timing.
Expedited changes are urgent but planned changes that require faster implementation than normal changes.
Emergency changes are unplanned and require immediate implementation to prevent or resolve a critical situation.
Retrospective changes are made after an incident or problem has occurred to prevent it from happening again in the future.
E...
- Q3. How would you as a change manager prevent unauthorised changes
Interview Preparation Tips
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Aastha Sharma
I applied via LinkedIn and was interviewed in Jul 2024. There was 1 interview round.
(5 Questions)
- Q1. Can you introduce yourself
- Ans.
I am a seasoned Change Manager with 10+ years of experience in leading organizational transformations.
10+ years of experience in change management
Proven track record of successfully leading organizational transformations
Strong communication and stakeholder management skills
Experience in developing and implementing change management strategies
Certified in change management methodologies such as Prosci or Kotter
- Q2. Tell me about your past change management experience.
- Ans.
I have over 5 years of experience leading change management initiatives in various industries.
Led a team in implementing a new software system for a large corporation, ensuring smooth transition and minimal disruption to operations
Developed and executed communication plans to keep stakeholders informed and engaged throughout the change process
Conducted training sessions to help employees adapt to new processes and tech...
- Q3. Exp with change readiness and assessment
- Ans.
Experience with change readiness and assessment is essential for successful change management.
Conducting change readiness assessments to identify potential barriers to change
Developing strategies to address resistance and increase readiness
Utilizing tools such as surveys, interviews, and focus groups to gather data on readiness
Analyzing data to determine the level of readiness within the organization
Creating action pla...
- Q4. Target size of the change impacted
- Ans.
The target size of the change impacted varies depending on the scope and scale of the project.
The target size of the change impacted can range from a small team within a department to an entire organization.
It can also include external stakeholders such as customers or suppliers.
The size of the change impacted may be measured in terms of the number of individuals affected, the departments involved, or the geographic lo...
- Q5. Process of Implementation of the change
- Ans.
The process of implementing change involves planning, communication, training, and monitoring.
Develop a detailed change management plan outlining the objectives, scope, timeline, and resources required.
Communicate the change to all stakeholders, including employees, customers, and suppliers.
Provide training and support to help individuals adapt to the new processes or systems.
Monitor the implementation progress and mak...
ARUN kumar
(1 Question)
- Q1. Evalute change in infrastructure side
- Ans.
Evaluating changes in infrastructure involves assessing the impact on systems, processes, and resources.
Assess the current infrastructure setup and identify areas for improvement
Analyze the proposed changes and their potential impact on existing systems
Consider the resources and budget required for implementing the changes
Evaluate the risks and benefits of the changes before implementation
Communicate with stakeholders
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. How many type of changes exist in ITIL, define them all with example
- Ans.
There are seven types of changes in ITIL: Standard, Emergency, Normal, Major, Minor, Service Request, and RFC.
Standard Change: Pre-authorized change with low risk and impact, like adding a new user to a system.
Emergency Change: Change required to resolve a major incident or implement a security patch immediately.
Normal Change: Planned change that goes through the full change management process, like upgrading software.
...
Interview Preparation Tips
Skills evaluated in this interview
(1 Question)
- Q1. What did you do previous company?
(1 Question)
- Q1. Prepare ITIL process and governance well
(1 Question)
- Q1. Salary negotiation
Selected
I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. Experience with what all work has been taken care
(1 Question)
- Q1. Skill Work Tool I have worked What were the responsibility I have taken care Will be able to manage the team
(1 Question)
- Q1. ITIL and lead role
(1 Question)
- Q1. What are the qualities required for change manager
- Ans.
Qualities required for a change manager include leadership, communication skills, adaptability, problem-solving abilities, and empathy.
Leadership: Ability to inspire and motivate others towards a common goal.
Communication skills: Clear and effective communication with stakeholders at all levels.
Adaptability: Willingness to embrace and drive change in dynamic environments.
Problem-solving abilities: Ability to identify i...
Interview Preparation Tips
(1 Question)
- Q1. Entire change management process flow
- Ans.
The change management process flow involves identifying, planning, implementing, and evaluating changes to ensure successful adoption.
Identify the need for change
Plan the change including goals, stakeholders, and resources
Implement the change with communication and training
Evaluate the change's effectiveness and make adjustments as needed
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 3 interview rounds.
(1 Question)
- Q1. Process wise and process related certification wise if done
(1 Question)
- Q1. Salary package and other usual topics
Interview Preparation Tips
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