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I applied via Referral and was interviewed in Dec 2021. There were 2 interview rounds.
Improving CSAT involves understanding customer needs, providing excellent service, and gathering feedback.
Train team members to actively listen to customers and address their concerns
Provide personalized solutions and go above and beyond to exceed expectations
Regularly gather feedback through surveys and use it to make improvements
Implement a customer-centric culture throughout the organization
Ensure timely and effecti...
I applied via Referral and was interviewed in Aug 2024. There were 2 interview rounds.
The end-to-end process of operations in Flipkart warehouse involves receiving products from fulfillment centers, storing them, and preparing them for shipment to sorting centers.
Receiving products from fulfillment centers
Sorting and storing products in the warehouse
Picking and packing products for outbound shipment to sorting centers
Loading products onto trucks for transportation to sorting centers
Inventory management involves overseeing the flow of goods from manufacturers to warehouses to retailers, while reverse logistics deals with the return of goods from customers back to the manufacturer or retailer.
Inventory management focuses on optimizing the flow of goods to ensure efficient supply chain operations.
It involves forecasting demand, ordering and replenishing stock, and monitoring inventory levels.
Reverse...
I applied via Naukri.com and was interviewed in Oct 2022. There were 5 interview rounds.
Sql , excel, business case
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