WNS Senior Associate Operations salaries in Mumbai (Updated 2025)

Likes

WNS is a great opportunity for freshers, especially for women, as they offer safe home drop services during night shifts. This makes it a reliable and convenient choice for those looking to start their career with added safety and support.

Dislikes

...fts, it's important to note that this service is not extended to male employees. Additionally, promotions and salary increments are not up to expectations, and there are concerns regarding office politics and a lack of support from upper management.

Likes

The company premise was nice. Also the salary and the incentive plan was good.

Dislikes

The work culture was very worst over there, lots of negativity lots of open politics. HR was not helpful they were also with the managers over there.

Likes

Salary is on time..

Dislikes

...performers forced to be on PIP. This is client centric company but not employee. No perks, No benefits, PF gets deducted from our salary both ways, OT rate are too low too say, we will need to do OT, we will need to keep a record, we need to apply it manually, wait for approval then gets credited in next salary, there is no sick leave, you can take only leaves informing one month prior, I don't know about favourites how do they get in between. In short, you should already know that in next month on this date you fell ill and will be unable to reports. Transport is worst, first you will need to go in ambulance type bus from one gate to another gate, 30 minutes wait time after shift for drop. It should be arranged by TL or manager only, agent can't request drop, pick up is centralised, every thing is manual, old fashioned or old school you can find difference. Out dated softwares, no photos or video calls allowed in even in cafeteria or any of the premises.. canteen food is worst ever.. In short.. it depends on managers how do they treat or who they have made manager, like they are like they will treat.. I hope not every process is same in WNS as Centrica is

Likes

Only a transportation facility is good.

Dislikes

Low salary, worst management, no career growth, the abroad opportunities are always snatched by the managers as they themselves are always desparate to travel abroad and do not let their staff to take the opportunity. Managers behave like staff is slave to them and give them no respect at all. Old tenured staff does not get promoted in wns in spite of having strong experience tenure, instead they are forced to work at base level along with the new joinees.

Likes

...i-gov job, no micromanagement which makes the professional life easy to go thru. Job security, I received 14 months free salary due to process rampdown. Also after I left the job, I got extra lunpsum payout for the remaining leaves in my kitty. People are also good behavior wise.

Dislikes

Less salary, very less appraisal.