WNS Senior Associate Operations salaries in Mumbai

Likes

The company premise was nice. Also the salary and the incentive plan was good.

Dislikes

The work culture was very worst over there, lots of negativity lots of open politics. HR was not helpful they were also with the managers over there.

Likes

Salary is on time..

Dislikes

...performers forced to be on PIP. This is client centric company but not employee. No perks, No benefits, PF gets deducted from our salary both ways, OT rate are too low too say, we will need to do OT, we will need to keep a record, we need to apply it manually, wait for approval then gets credited in next salary, there is no sick leave, you can take only leaves informing one month prior, I don't know about favourites how do they get in between. In short, you should already know that in next month on this date you fell ill and will be unable to reports. Transport is worst, first you will need to go in ambulance type bus from one gate to another gate, 30 minutes wait time after shift for drop. It should be arranged by TL or manager only, agent can't request drop, pick up is centralised, every thing is manual, old fashioned or old school you can find difference. Out dated softwares, no photos or video calls allowed in even in cafeteria or any of the premises.. canteen food is worst ever.. In short.. it depends on managers how do they treat or who they have made manager, like they are like they will treat.. I hope not every process is same in WNS as Centrica is

Likes

Only a transportation facility is good.

Dislikes

Low salary, worst management, no career growth, the abroad opportunities are always snatched by the managers as they themselves are always desparate to travel abroad and do not let their staff to take the opportunity. Managers behave like staff is slave to them and give them no respect at all. Old tenured staff does not get promoted in wns in spite of having strong experience tenure, instead they are forced to work at base level along with the new joinees.

Likes

one thing I like about this company is taking undergraduates as employees. I think they considered a knowledge of the process not the graduation. And one more they give job security.

Dislikes

In my process not as much growth in that and low salaries.

Likes

Stable and less complicated work

Dislikes

Career growth has no future, appraisal is based on Manager's recommendations rather than performance, salary growth is not as per market standars and inflation. There should be some growth options for people who are willing to work for long term.