WNS Customer Success, Service & Operations Department Salaries in Mumbai

Likes

The company premise was nice. Also the salary and the incentive plan was good.

Dislikes

The work culture was very worst over there, lots of negativity lots of open politics. HR was not helpful they were also with the managers over there.

Likes

... have worked with mo appraisal and hike on time also the management is not good. They offer good salary to new joiners but not for the experienced employee who are woking for more than 1 year

Dislikes

Hr and managers

Likes

only thing that casuals are allowed.

Dislikes

...s extremely harsh intended to take maximum output with less than minimum wages . I have seen people working here for 5 year with less than 15k salary. very shocking

Likes

Good company to start from

Dislikes

Managers will sit on your head the whole time. They will make you wait to complete your target and if you do wait they will not pay you for the extra hours waited. Everyone here is resigned one after another. Work here for a year for experience only

Likes

Salary is on time..

Dislikes

...performers forced to be on PIP. This is client centric company but not employee. No perks, No benefits, PF gets deducted from our salary both ways, OT rate are too low too say, we will need to do OT, we will need to keep a record, we need to apply it manually, wait for approval then gets credited in next salary, there is no sick leave, you can take only leaves informing one month prior, I don't know about favourites how do they get in between. In short, you should already know that in next month on this date you fell ill and will be unable to reports. Transport is worst, first you will need to go in ambulance type bus from one gate to another gate, 30 minutes wait time after shift for drop. It should be arranged by TL or manager only, agent can't request drop, pick up is centralised, every thing is manual, old fashioned or old school you can find difference. Out dated softwares, no photos or video calls allowed in even in cafeteria or any of the premises.. canteen food is worst ever.. In short.. it depends on managers how do they treat or who they have made manager, like they are like they will treat.. I hope not every process is same in WNS as Centrica is