WNS Customer Success, Service & Operations Department Salaries in Gurgaon / Gurugram

Likes

Worst

Dislikes

Worst environment of company, management, salary not good for deserving employees, favouritism in promotion, toxic environment, work pressure, no proper training material to deliver new joiners.

Likes

They do not actually care how the quality affects business, despite of sharing the data with them they remain statuette as long as salary is coming in management’s account. So if you love your salary the most you can simply close your eyes and wait for other to be transferred 😕

Dislikes

The management people just careful about their own favourites, rest do not exist for them. Most of the people sitting at above levels, hardly even know how to sum to values in excel, but they have excellent skillsets of how to “Please” their managers and that’s absolutely fine at least they know how they can survive! Rest I would least work for even a single day here, in case I get another opportunity. WNS is Toxic! And yes they will make sure to sing their Rudali Raag during the Feb-March period, after all who doesn’t want to keep money in their own account! Indian lala company mentality!

Likes

I work there for an year , all though it's quite good place to work, people working in wns Pune are more polite and manner full than the gurg oan. If I would have asked to be a part of Pune or the Mumbai team I would have never quit . There is person in Pune team named Amit Singh (a great man) Thanks wns A day i decided to join once again after few months I resin , I call a senior person to talk about it , having a thought ill be there for a long time either I will improve the management or my self .but people doesn't care once you left .

Dislikes

Cost cutting in few basic things , as I understand wns just needs to expend around 150rs /person in month to fix it .it's about GGN , not sure about Pune or Mumbai branch. Management , I Can't understand every thing is not possible but as per my understanding there is lot of things can be fixed without any investment , just needs to understand the need to manage or fix it .but no one care and being an employ we can directly reach to higher authority.

Likes

The learning opportunity and salary... but only IF you are selected for a good sales account.

Dislikes

Work culture is highly toxic. No respect for each other. Growth is majorly based on biased opinion or choices. They give preference to their personal choices. There is no clarity about company policies. Candidates are given different information at various stages at different level of their employment. If you are selected at a lead operations or a position above that, and that too in a support function, you can just forget about any growth opportunities (talking about getting the work that can help you in your recognition in the future) for at least in first 1-2 years. Awards are given only to certain people based on favoritism and their boot-licking abilities. Extreme level of micro-management is there. They lack in providing basic facilities, like glassed for drinking water or tissue papers in toilets... excuse if that they have a paperless environment. Assets provided to the employees are worn out and at times faulty. they struggle to provide headsets even for calling processes.

Likes

Its very rare they will fire you. You job is secured

Dislikes

Less salary, need to improve in caring for employes mental health - They are unprofessional sometime. They ask to do overtime without giving us the option chose if we can deny.