Tech Mahindra Call Center Agent salaries in New Delhi

Likes

I genuinely have nothing to say here.

Dislikes

This company feels like a lawsuit waiting to happen. My partner waited six weeks without pay because "somebody forgot to submit bank details." Go through 3 weeks of "training" (somebody talking at you from 9-5, 5 days a week, questions going unanswered, completely clueless trainers) only to get onto the live floor and not have your login details for the required systems, you'd think after almost a month of working they'd have your work systems ready for you but no. Absolutely no communication within the company, I resigned and after my notice period was over, I was receiving calls and emails about my "job abandonment" told them I'd resigned and was met with "first we've heard of it." Months later, and I am still receiving emails from the company about "references not approved" and "security check incomplete" despite the fact that I have relayed my resignation multiple times, just to get the same email from the same person the next week. Really suspicious pay cycle, they pay "a week in arrears" claiming that because payroll is in another country, it takes too long to process pay properly. I've worked for a different company where payroll was overseas and never had this issue. Seems to be exclusive to Tech M. Never met my team leaders, never knew who my superiors were except for an exceptionally incompetent "trainer." Promised that after training we would WFH, finish training and suddenly we're WFH in 3 months, the next day we're WFH in 3 weeks, the day after that we're moving to a different office location and nobody is WFH. Complete scam of a company. If you hear from them, run.

Likes

Tech Mahindra peoples like manager team leaders and SME are best and Very friendly. The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

You will only like the friends you make here. The memories you have with them. Else there is nothing to like.

Dislikes

Working here will teach you how can people professionaly rob you your own money. You work really hard and the client pays really well but they take all your money and pay you less than 50% of that money, rest goes to there pocket, they will provide you as much comfort as it sufficient to make you work like a slave. You will only work and work here and will get nowhere. Just like i mentioned, as a slave.

Likes

I was working at noida location. there was very bad condidition of employee TL or AM behaviour like uneducated. there was many employee quit job due that 2 guy. i request to TECH mahindra team please take action for this kind of activity. speciallly noida nsez for bpu process.

Dislikes

they force to over time and not given any extra salary for that time. i m had been very frustated after joining there thats why i quit my job in just 6 months. 1 more thiung there senior employee full of politics mind so please dont trust any one .keep your work only dont share you future goal and you next steps.

Likes

I work in a customer service department and it's a chat process. In my process, we can do work from home if can't come to the office due to any reason or in any emergency. I will say there is flexibility in my process.

Dislikes

The salary isn't good. They tell you a particular amount, your in-hand salary, but that's not true. The variable amount is included there, and in hand, the salary is less than you were told. Now, you have to meet targets to earn your money. Let's assume you complete your targets, then there will be a test every month; if you fail that, forget the money which they are giving you as an incentive.