Tech Mahindra Call Center Agent salaries in New Delhi

Likes

I genuinely have nothing to say here.

Dislikes

This company feels like a lawsuit waiting to happen. My partner waited six weeks without pay because "somebody forgot to submit bank details." Go through 3 weeks of "training" (somebody talking at you from 9-5, 5 days a week, questions going unanswered, completely clueless trainers) only to get onto the live floor and not have your login details for the required systems, you'd think after almost a month of working they'd have your work systems ready for you but no. Absolutely no communication within the company, I resigned and after my notice period was over, I was receiving calls and emails about my "job abandonment" told them I'd resigned and was met with "first we've heard of it." Months later, and I am still receiving emails from the company about "references not approved" and "security check incomplete" despite the fact that I have relayed my resignation multiple times, just to get the same email from the same person the next week. Really suspicious pay cycle, they pay "a week in arrears" claiming that because payroll is in another country, it takes too long to process pay properly. I've worked for a different company where payroll was overseas and never had this issue. Seems to be exclusive to Tech M. Never met my team leaders, never knew who my superiors were except for an exceptionally incompetent "trainer." Promised that after training we would WFH, finish training and suddenly we're WFH in 3 months, the next day we're WFH in 3 weeks, the day after that we're moving to a different office location and nobody is WFH. Complete scam of a company. If you hear from them, run.

Likes

Tech Mahindra peoples like manager team leaders and SME are best and Very friendly. The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

Overall the company is great work culture is good but the job security is not so good Company culture is really good

Dislikes

The BGV system is really bad and poor work-life balance, inadequate salary compared to other MNCs, excessive pressure from management, lack of career growth opportunities, limited recognition for hard work, internal politics, and inconsistent support from managers

Likes

Only some supportive colleagues & seniors, Salary is very less but given on time that's it.

Dislikes

This exp. is as a CSA don't know about other departments. Mismanagement, no extra leaves whether sick or anything else otherwise salary cut even after informing beforehand, no properly working systems, no appraisals & obviously office politics. Very less chance & opportunities of promotion amid lot of t/c. HR & Managers not very supportive only buttering to keep u working & pressuring for targets with such low salary, almost no work life balance.

Likes

Giving salary on time. Giving opportunities to upgrade position.

Dislikes

Lack of Equality - Not in between genders but in between employee. Some are working hard and some are getting extra privilege without any hard work. Taking salary equally but not working equally. Supervisor are also not taking any action against those people even they are not looking into it. They are just sitting and chatting. Lack of Professionalism- Person who is genuinely working, they are facing arrogant and rude behavior. Some people are getting special treatments. For eg. Employee who has not taken long leave like 7-8 days from the day they joined, in case of emergency like sever health issue such employees are getting any leave but supervisor's favorite employees are getting leave more than 10-14 days reason behind taking leave it just to visit basically holiday. I Understood taking holidays is not a crime but what about those who are not in good condition and they are asked to join in any condition. Middle class people never visit all the time hospitals, they cannot pay such expensive bill of MBBS doctors. There are many thing but I don't think tech Mahindra can bring improvement in this kind of situation. Even HR is also not looking into it even after complaining about the same issue again and again. I'm working with tech Mahindra for past 1 year and 7 months but from few months I'm feeling frustrated due to all those reason.