NICE Customer Success, Service & Operations Department Salaries in India

Likes

Company culture is good

Dislikes

...life balance, since most of the time you will find yourself working till 8-9 pm. No Salary benefits whatsoever and promotions are appreciation are kins of out of the box for these guys.

Likes

Quarterly dinner party

Dislikes

... and politics Third class policy HR is useless even after lot of constructive feedback and skip level connect with them Very less salary offered when you get promotion You will end up spoiling your career if you work here for more than 6 months

Likes

Lots of goodies, always in celebration mode, Lots of training sessions. cab facility, hybrid work mode.

Dislikes

...is basic lack of respect for employees' well being and professional development. Management practice: When I was asked to resign, the company refused to honor the notice period pay, despite my willingness to serve the full notice period. When I referenced Indian labor laws, both the manager and HR shamelessly suggested I file a case against the company. I had to escalate the issue to India HR head to fight for my rightful notice pay. Advice to current Employees: If you are placed on a Performance Improvement Plan(PIP), do not waste time trying to improve within this scripted program. Instead, start preparing for your next job. Ensure you do not resign voluntarily, even if pressured to do so. Seel legal advice, as the company will do everything possible to avoid paying notice pay. This is not just my experience; Many former employees have faced similar issues. Those who fight for their rights often succeed in getting their notice pay, while others loos out.

Likes

Great people to work with.. ! Very good Cross functional/ teams collaboration!! You can easily reach out and work with anyone in the organisation.. it's something very unique in MNC companies in india.

Dislikes

No career growth, No promotion or salary hikes are not at all regular.. they keep you happy with small gifts- tshirt , bottles etc.. in between. Tax saving options are not good.

Likes

Made great friends, and nice flex is a good idea. Other than that, there's nothing to like.

Dislikes

It's been a year since I have joined. I didn't get a salary hike even though that's what they promised at the time of joining and now they have put me on a PIP. I am an experienced professional and someone who takes pride in the work I do and don't go asking around how to do my job. I help juniors from time to time even though those efforts aren't capitalized. Even after delivering everything on time and making a lot of performance improvements and driving important technical meetings, my manager has written a bad performance review about me, stating I can't do my job without help from feature leads, and QAs don't have a trust on me. He also adds that I get a lot of review comments on my code reviews (which are more about clarifications and choices made btw), which, I didn't know counts as a metric for bad performance? Also, somehow there was a P1 in production due to code which I didn't write (I just added a new feature around which gave them an excuse to blow it all on me). QAs couldn't identify this bug either, but nobody was held responsible except me, and this happened 2 months after I joined the team. I mean just say that you can't afford me and need to downsize, nothing personal and there are much better paying companies out there. Why all this PIP nonsense and accusing me of a bad performance? If you are looking for a product-based company, stay away from NICE. Most of the people working here are from a service-based background, and you'd be involved in a lot of dirty politics besides your own job. (Not trying to generalize all service background employees here)