MindGate Solutions Customer Service Manager salaries in India

Likes

- You would get your salary on time - You would likely not get fired

Dislikes

- Poor HR policies, must complete at least 45 hours of work in a week otherwise salary deducted - Poor work life balance, unavalaibility of flexible work timings and work from home, you might get called on a Saturday - Poor code quality, no peer reviews, no streamlining for deployments and no dedicated teams for UAT - Poor management, no JIRA tickets, no organization of resources in general - Poor culture, office politics, toxic environment, ...

Likes

Pay is great and they have nice products. Bonus and salary comes on time.

Dislikes

Growth of employees is not prioritized, work pressure is more due to ad-hoc unplanned activities. All websites blocked learning is difficult in this environment. Appraisal process is not transparent some people without putting much efforts gets same appraisal as the person putting most of the efforts.

Likes

Salary and benefits. But it's of no use as the employees have to live with the fear of bad treatment from management and constant fear of firing. Metro is a plus.

Dislikes

Employees normally work for 11 hours+ a day including Saturday and some times Sunday. No wfh option. So you need to come to office all 7 days. I have seen a lot of people getting fired just because they are not obedient according to a manager, who is none other then Mr.Vadivel. The roles are not defined well and people are expected to meet imaginary targets like the things that are not even communicated. Some managers look good and helpful but they are more dangerous as they communicate and follow up less but take credit for your work and doesn't support you in harsh situations. They play safe game. Hierarchy is of no use. The entire power resides with the manager who claims as dev manager. UI, testing, BA and support teams feel very insecure. 3 years bond is too good only if you can make your manager believe you are a great find. Overall my biggest bad decisions joining here. Serving notice period

Likes

Nothing. Its good for freshers to learn new things but not good for experienced associates. Its on your attitude how you put efforts to learn things.

Dislikes

1. Salary is below standards. 2. Poor Career Growth. 3.Improper resource management with regards to the work and inadequate resources. 4. Zero work life balance. 5. Unprofessional HR team. Rude responses to employee concerns 6. Poor OT and allowance policies, NSA does not exist here.

Likes

A good place to work and gain experience and contacts. The main client of the firm is SBI where around more than 30 companies such as TCS, TechMahindra, Deolite, Sify, etc are working as vendors.

Dislikes

Variable components added on Salary instead of Fix. Appraisal based on performance averagely 3 to 7 %