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ICICI Bank

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4.0

based on 36.9k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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ICICI Bank Senior Manager Customer Service salaries in India

Annual salary range
15 - 18 years exp.
₹11.8 Lakhs - ₹15.1 Lakhs
Low Confidence
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Low confidence means that this average salary is based on data that was reported by very few people.
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Salaries in different departments

BFSI, Investments & Trading
Senior Manager Customer Service Salary
15 years exp. (AmbitionBox Estimate)
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₹12.8 L/yr - ₹15.6 L/yr

Customer Success, Service & Operations
Senior Manager Customer Service Salary
18 years exp. (AmbitionBox Estimate)
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₹10.8 L/yr - ₹13.2 L/yr

Last Updated: 16 Mar 2023

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Senior Manager Customer Service salary at ICICI Bank ranges between ₹11.8 Lakhs to ₹15.1 Lakhs per year for employees with experience between 15 years to 18 years. Salary estimates are based on 2 latest salaries received from various employees of ICICI Bank.

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Salary related reviews for ICICI Bank

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 25 Sep 2021

4.0
 for  Salary and Benefits

Likes

Good work environment and cultureI like the way they take care of their employees and supporting team members. There is huge cafeteria space and with quality food stalls.

read more

Dislikes

Salary is decent but carrier growth is slow. Cab facility is not there and for chilly there is no gaming space.

read more

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 10 Jun 2023

3.0
 for  Salary and Benefits

Likes

Icici bank is the best place to work.i worked at gachibowli branch n the work environmnt is vry good,n the team.leaders r vry supportive.one of the best place i hv ever worked.

read more

Dislikes

Salary package was vry low,rather than dis thr r no issues.

Customer Success, Service & Operations Department

4.0
  •  posted on 09 Oct 2022

3.0
 for  Salary and Benefits

Likes

Good work culture, Always work on ethics, No Flexible timings but work needs to be done on time. Performance based bonus is an advantage. Too much work pressure

read more

Dislikes

Manpower issue and cost cutting from seniors leads to loads of work

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 03 Jan 2025

3.0
 for  Salary and Benefits

Likes

Career growth is high because there are so many opportunities for learning

Dislikes

... in intial days that is the most valuable time for anybody in their lifetime 2.Please revise the salary structure of ICICI asper standards of current decade scenario

read more

Full Time

 · 

Sales & Business Development Department

2.0
  •  posted on 17 Dec 2024

3.0
 for  Salary and Benefits

Likes

*Unlimited sick leaves

Dislikes

People, leadership, sick leaves not approved - causing loss of pay, unorganised, manual data entry, ancient systems, frequent pointless meetings and have no clear agenda that stretch beyond 1 hr (max. 5 hrs), no work from home almost always required to work from anywhere on sick leave, have strict login and logout times,

read more
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ICICI Bank Senior Manager Customer Service salary in India ranges between ₹11.8 Lakhs to ₹15.1 Lakhs. This is an estimate based on latest salaries received from employees of ICICI Bank.