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Hero BPO

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4.1

based on 28 Reviews

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Customer Success, Service & Operations

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Hero BPO Customer Success, Service & Operations Department Salaries in India

based on 20 latest salaries
Designation Avg Annual Salary Open Jobs

Customer Service Executive

1 - 6 years exp. (3 salaries)
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₹1.2 L/yr - ₹3.7 L/yr

Customer Associate

2 - 3 years exp. (AmbitionBox Estimate)
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₹2 L/yr - ₹2.5 L/yr

CCE

2 years exp. (AmbitionBox Estimate)
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₹1.4 L/yr - ₹1.7 L/yr

Team Lead

8 years exp. (AmbitionBox Estimate)
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₹3.6 L/yr - ₹4.6 L/yr

Customer Support Executive

3 years exp. (AmbitionBox Estimate)
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₹1.8 L/yr - ₹2.3 L/yr

Quality Analyst

7 years exp. (AmbitionBox Estimate)
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₹1.8 L/yr - ₹2.3 L/yr

Customer Care Executive

3 years exp. (AmbitionBox Estimate)
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₹2.6 L/yr - ₹3 L/yr

Customer Executive

1 year exp. (AmbitionBox Estimate)
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₹0.1 L/yr - ₹0.2 L/yr

Customer Support Associate

3 years exp. (AmbitionBox Estimate)
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₹2 L/yr - ₹2.5 L/yr

Team Lead Operations

10 years exp. (AmbitionBox Estimate)
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₹2.8 L/yr - ₹3.6 L/yr

BPO Executive

5 years exp. (AmbitionBox Estimate)
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₹0.2 L/yr - ₹0.3 L/yr

CPA Manager

3 years exp. (AmbitionBox Estimate)
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₹1.8 L/yr - ₹2.3 L/yr

Senior Executive

2 - 4 years exp. (3 salaries)
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₹2.1 L/yr - ₹3 L/yr

Executive

2 years exp. (AmbitionBox Estimate)
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₹1.8 L/yr - ₹2.4 L/yr

Associate

1 year exp. (AmbitionBox Estimate)
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₹1 L/yr - ₹2.5 L/yr

Last Updated: 15 Feb, 2024

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1w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Salary related reviews for Hero BPO

4.1

Rated by 8 employees for salary & benefits

Associate in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 08 Apr 2018
5.0
 for  Salary and Benefits

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

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Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

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Associate

Full Time

 · 

Customer Care Department

5.0
  •  posted on 15 Apr 2019
3.0
 for  Salary and Benefits

Likes

I was an ex employee of HeroBpo but the company got ramped down from my location due to which I had to leave. It aas great working there

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Dislikes

Compensation or bonus structures are not that attractive as compared to other companies in the same industry

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Customer Care Executive in Gurgaon / Gurugram

Coustmer service Department

5.0
  •  posted on 08 Aug 2017
-
 for  Salary and Benefits

Likes

i would like to thank first of all to hero bpo for prviding me Such a wonderfull platform.I had learnet so much things from this company.This is the right platform where anyone can improve our communication skills.. Wish u a good luck...

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Associate in Gurgaon / Gurugram

Calling Department

5.0
  •  posted on 08 Aug 2017
-
 for  Salary and Benefits

Likes

Totally employee oriented company thats all i can say in a firm many times you are dissatsified with somethings but over all it was a really nice experiance i m willing to work again in hero bpo promation chances are very good over a nice firm

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Dislikes

Proper management was not there every one takes things very lightly

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More about working at Hero BPO

Hero BPO Salary FAQs

How much does Hero BPO pay per year?
The average Hero BPO salary ranges from approximately ₹1.2 Lakh to ₹3.7 Lakhs per year for a Customer Service Executive and ₹1.9 Lakh to ₹3.6 Lakhs per year for a Customer Care Executive. Salary estimates are based on 20 Hero BPO salaries received from various employees of Hero BPO. Hero BPO employees rate the overall salary and benefits package 4.1/5 stars.
What is the highest salary in Hero BPO?
The highest-paying job at Hero BPO is a Customer Care Executive with a salary of ₹1.9 Lakh to ₹3.6 Lakhs per year. The top 10% of employees earn more than ₹7.50 lakhs per year. The top 1% earn more than a whopping ₹21.60 lakhs per year.
What is the minimum salary in Hero BPO?
Minimum salary at Hero BPO depends on the role you are applying for. For Customer Service Executive the minimum salary is ₹1.2 Lakh to ₹3.7 Lakhs per year, and for CCE the minimum salary is ₹1.8 Lakh to ₹2.3 Lakhs per year and so on.
What is the notice period at Hero BPO in Customer Success, Service & Operations Department?
According to AmbitionBox, 100% of the Hero BPO employees in Customer Success, Service & Operations Department reported a notice period of 15 days or less.This is based on 3 responses on AmbitionBox in last 2 years.

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Hero BPO Customer Success, Service & Operations Salaries by Location

Average annual salary in Customer Success, Service & Operations department at Hero BPO is INRunlock blur . Salary estimates are based on 20 Hero BPO latest salaries received from various employees of Hero BPO.

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