HCLTech Customer Success, Service & Operations Department Salaries in Gurgaon / Gurugram (Updated 2025)

Likes

HCL bsrv is the worst. I have worked in Genpact, Accenture but HCL is worst among them

Dislikes

Bad culture, No carrier growth, 1 or 2% hike, no promotion, nothing. If you are joining at a higher level and with a good package then join for better work life balance. Otherwise you ll spoil your own carrier growth

Likes

To be honest there's nothing to like about a job/company if the salary is so unsatisfactory and there's no increment in it.

Dislikes

The way DPO employees get treated. Absolutely limited holiday as compared to other department.

Likes

Nothing

Dislikes

They don’t provide you compensation on basic pay. They will increase your variable incomes like HRA and will keep the basic pay as it is. No promotion. HRs does not take responsibility for anything. Don’t work here if you want to live a stress free life.

Likes

Worklife balance is good also have opportunities to develop the new skills.

Dislikes

There is no specific criteria for promotion and salary hike for laterals is not satisfied. Some time they won't give hike. They won't provide valid reason also. Very disappointed in terms of salary hike and promotions.

Likes

For learning and experience this is good company.

Dislikes

Negligible appraisal. No promotions . There is no standard of giving salary. Junior employee in same team with lower band could have higher salary than senior with upper band. They do not give any goodies on Diwali/new year. They do not give any money on referrals. Just the extra miles points.