Operations Manager salary at Fusion CX ranges between ₹6.4
Lakhs
to ₹8.2
Lakhs
per year for employees with 12 years of experience. Salary
estimates are based on
2 latest salaries received
from various employees of Fusion CX.
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Salary related reviews for Fusion CX
3.7
Rated by 2
employees for salary & benefits
Operations Manager in
Noida
Full Time
·
BFSI, Investments & Trading Department
1.0
• posted on 15 May 2023
3.0
for Salary and Benefits
Likes
Salary is Good and comes timely.
Dislikes
I was working as OM and Acting centre Head for Noida LoC.
They did not have many process, Poor infrastructure.. but what was worst is they did not know how to handle client, client requirement was out of logics, they never fight with client for what is right or wrong.
For an eg : Client logic is, (Planned leave also comes in Unplanned ) no one in BPO industry can say this is correct .. but fusion management agreed on this.
Business had in 2 centres for Mobikwik - client used to say , your calls offered will be taken what landing in both centres but answering against that will be taken only for your centres.. why they think of that because fusion in Noida did not have enough manpower, if they had enough manpower they would have not given the business in other centre..
Fusion management was agreed to this as well, Noida centre did not have 2nd training room but 1 only which used to be occupied for other process as well.. if they don’t have training room how come process will have enough manpower on time..
1) management doesn't care about you and your personal life
2) senior only care about there salary and there benefit
3) there was no leave and off
4) work pressure and if you say you are handling more that your that they will not listen and ask only justification
5) lot of loops holas are there that they use for there benefit
6) they guve this link to exist agent to give 5star for this company and sit beside them for all the rating so if you are looking at any 5 they are getting lot of pay or using loophole for extra money form office or ask to give 5 star
7) salary will not increase on time if you asked hr for it they will ask to site head site head will say to leave the office,
8) l and d team will come to you to know your problem if you say less salary they will not do anything and say why didn't you mail for this ,
Nothing, Management don't even care about there employee.
Dislikes
Nothing to like about it. They don't pay you on time and not even take responsibility to give response. No job security, imagine you wake up and see the email that you are fired . If you are joining definately can imagine one morning like this.
Salary issues you will not get as much as your work
There is no work life balance you need to work on off days as well
There is no leave
Ac off on running process shift end at 7 ac off at 6
No one care for you or agent
...ur health issue happens then nobody cares, they told us to please login in home.
4) This main issue is with the salary, but even the amount we're supposed to receive, like the might allowance incentive, we don't actually get.
What is the notice period for Operations Manager at Fusion CX in Howrah?
According to AmbitionBox, 100% of the Fusion CX Operations Managers in Howrah reported a notice period of 1 Month.This is based on 1 response on AmbitionBox in last 2 years.
Fusion CX Operations Manager salary in
Howrah
ranges between ₹6.4
Lakhs to ₹8.2
Lakhs. This is an estimate based on
latest salaries received from employees of Fusion CX.