Fusion CX Engineer- Customer Support salaries in India

Likes

Learned Exchange Admin Center. Learned a lot about Windows servers. Manager(Ronik Da) was supportive. Colleagues(Satyajit Da, Abhishek Das, Pradeep Dummu, Sourav Gupta) were supportive, and helped me à lot. If you get them as your peers, you are fortunate. You will be learning a lot from them. 😊 Good for freshers.

Dislikes

Salary is very poor. No hike since 2 to 3 years, no bonus at all. If you are going to Fusion CX do negotiate your salary well. Company culture was not good(monopoly culture). If a person know about a specific Technology Or Server related thing, he/she is not willing to teach or train their juniors. Managers are passing the ball and senior is waiting for the escalating situation thus they will solve(known issue) the problem and their name will be highlighted.

Likes

Team Members are good but lack of growth and work life balance is missing there. Team collaboration is good, if you perform well you will get more additional responsibilities😁 without paying same remunertion. So think twice before joing. Pros: salary will be credited of 1st to 5th of every month. Job security is really good for the performers.

Dislikes

Lack if growth and learning opportunities. Less salary pay scale and work life balance

Likes

nothing is good except salary that too isnt as per industry standard

Dislikes

Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. she will treat you as your servant and not as an employee. you will not be given the basic respect you deserve as a human being. you will be humiated infront of your entire team members/ clients that too in daily basis even when you are not at fault.

Likes

They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average.

Dislikes

...ss & now I'm writing about this process. I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some are more than worst. Some TL's behaviour is not good. They didn't want to take you leave as per your need. Now coming to the office timing. Office timing was 10-7pm. They wanted you to be in the office at sharp 10 am. But in case of logout they will not let you logout in sharp 7pm, they dragged the time to 8-8.30 pm. For that max people faces issues in transportation while going to home.

Likes

The manager is supportive. No too much pressure.

Dislikes

1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.