Fusion CX Administration Manager salaries in India

Likes

Salary is Good and comes timely.

Dislikes

I was working as OM and Acting centre Head for Noida LoC. They did not have many process, Poor infrastructure.. but what was worst is they did not know how to handle client, client requirement was out of logics, they never fight with client for what is right or wrong. For an eg : Client logic is, (Planned leave also comes in Unplanned ) no one in BPO industry can say this is correct .. but fusion management agreed on this. Business had in 2 centres for Mobikwik - client used to say , your calls offered will be taken what landing in both centres but answering against that will be taken only for your centres.. why they think of that because fusion in Noida did not have enough manpower, if they had enough manpower they would have not given the business in other centre.. Fusion management was agreed to this as well, Noida centre did not have 2nd training room but 1 only which used to be occupied for other process as well.. if they don’t have training room how come process will have enough manpower on time..

Likes

Fushion Bpo is a good company they provide you on time salary but don't join any sales campaign.the sales management team consider agents like machine or animal.no work life balance.career growth opportunity is there but only for some management's favourite people.The worst management team ever full of politics.After proper resignation they still didn't provide me my relieving letter.If you want to join fushion as a sales associate you have to work for 11 to 12 hours without overtime pay. sales management team have their own law and rules they don't follow any labour law.

Dislikes

Worst management ,no work life balance,they treat people like machines, mandatory streching after hours of shift

Likes

... and culture. Teammates are very supportive and the management is down to earth. Salary cycle is so good and they have cleared everything in the beginning of the joining.

Dislikes

There is a lots of policies which doesn't address our issues. Salary is decent but career growth is little bit slow. The working hours should must be a fix time to maintain the balance of our professional and personal life.

Likes

nothing is good except salary that too isnt as per industry standard

Dislikes

Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. she will treat you as your servant and not as an employee. you will not be given the basic respect you deserve as a human being. you will be humiated infront of your entire team members/ clients that too in daily basis even when you are not at fault.

Likes

They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average.

Dislikes

...ss & now I'm writing about this process. I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some are more than worst. Some TL's behaviour is not good. They didn't want to take you leave as per your need. Now coming to the office timing. Office timing was 10-7pm. They wanted you to be in the office at sharp 10 am. But in case of logout they will not let you logout in sharp 7pm, they dragged the time to 8-8.30 pm. For that max people faces issues in transportation while going to home.