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FirstCry

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3.7

based on 1.4k Reviews

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Kolkata
Customer Success, Service & Operations

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FirstCry Customer Success, Service & Operations Department Salaries in Kolkata

based on 21 latest salaries
Designation Avg Annual Salary Open Jobs

Store Manager

3 - 11 years exp. · Kolkata (7 salaries)
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₹3.5 L/yr - ₹4.4 L/yr

Senior Customer Relationship Officer

5 - 7 years exp. · Kolkata (3 salaries)
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₹2.5 L/yr - ₹2.8 L/yr

Assistant Store Manager

8 - 9 years exp. · Kolkata (AmbitionBox Estimate)
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₹2.4 L/yr - ₹3 L/yr

Logistics Executive

2 - 4 years exp. · Kolkata (AmbitionBox Estimate)
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₹1.2 L/yr - ₹3 L/yr

Floor Supervisor

2 - 4 years exp. · Kolkata (AmbitionBox Estimate)
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₹1.5 L/yr - ₹2 L/yr

Team Lead

6 years exp. · Kolkata (AmbitionBox Estimate)
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₹2.3 L/yr - ₹3.7 L/yr

Senior Associate

2 years exp. · Kolkata (AmbitionBox Estimate)
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₹1.5 L/yr - ₹2.4 L/yr

Catalog Associate

9 years exp. · Kolkata (AmbitionBox Estimate)
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₹0.2 L/yr - ₹0.2 L/yr

Cro Executive

2 years exp. · Kolkata (AmbitionBox Estimate)
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₹1.8 L/yr - ₹2 L/yr

SEO Expert

1 year exp. · Kolkata (AmbitionBox Estimate)
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₹1.8 L/yr - ₹2.3 L/yr

Last Updated: 19 Dec, 2024

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2w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Salary related reviews for FirstCry

3.4

Rated by 11 employees for salary & benefits

Procurement Logistics Coordinator in Pune

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 04 Nov 2024
5.0
 for  Salary and Benefits

Likes

Working at firstcry.com was incredibly rewarding due to its fast paced environment and customer centric approach. I enjoyed being part of a team facused on delivering exceptional service to parents and families, where every action directly impacted customer satisfaction.

read more

Dislikes

Not getting diwali bonus

Store Manager in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 09 Aug 2024
3.0
 for  Salary and Benefits

Likes

Nothing

Dislikes

-They don’t provide full salary as committed. They will give a meal card forcefully and give 2k salary in that card and show it as food allowance this was not informed -They don’t provide petty cash on time Its always delay by more than 1 month and force to celebrate customers bday on store they want manager’s to spend from their pocket. When we take follow up from RM and AOM they say there is only one guy working for it and we have so many stores thats y it gets delayed. You will get with in 2-3 days and then it keeps getting delayed -While joining they say about incentives which my team have never received -AOM switch off their phones on sunday -And they dont give any authority to managers Even the team attendance goes for approval to AOM directly -Manager cant give discounts without AOM approval -If manager say something to the CRO and if the CRO complains then all HR and AOM will blame the manager without knowing the true story. -Zero support from the management.

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Quality - Warehouse Executive. in Hosakote

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 28 Jan 2023
5.0
 for  Salary and Benefits

Likes

...is good and very helpful. It is like platform for Freshers to learn new skills. Salary will credited in time. HR team is very helpful.

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Dislikes

Overall It was good .

Jone Incharge in Gurgaon / Gurugram

Customer Success, Service & Operations Department

5.0
  •  posted on 05 Jul 2021
4.0
 for  Salary and Benefits

Likes

...gement is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

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Dislikes

I find some issue but don't want to explain It's ok....

Trainee in Pune

Full Time

 · 

Teaching & Training Department

3.0
  •  posted on 21 Dec 2024
3.0
 for  Salary and Benefits

Likes

Only salary on time nothing else

Dislikes

Work culture. If you are doing one task suddenly new task comes without any connection with the first one.You can't have work life balance here under the name of requirement you have to compromise at times

read more
see more salary related reviews

FirstCry interview questions by designations

Store Manager (19)Sales Executive (7)Customer Relationship Officer (7)Data Analyst (5)
View all 150 interview experiences

Know more about FirstCry Kolkata

More about working at FirstCry

FirstCry Salary FAQs

How much does FirstCry pay per year?
The average FirstCry salary ranges from approximately ₹0.8 Lakh to ₹1.5 Lakh per year for a SEO Intern and ₹19.8 Lakhs to ₹33.6 Lakhs per year for a Assistant General Manager. Salary estimates are based on 21 FirstCry salaries received from various employees of FirstCry. FirstCry employees rate the overall salary and benefits package 3.4/5 stars.
What is the highest salary in FirstCry?
The highest-paying job at FirstCry is a Assistant General Manager with a salary of ₹19.8 Lakhs to ₹33.6 Lakhs per year. The top 10% of employees earn more than ₹10.19 lakhs per year. The top 1% earn more than a whopping ₹27.34 lakhs per year.
What is the minimum salary in FirstCry?
Minimum salary at FirstCry depends on the role you are applying for. For Operations Executive the minimum salary is ₹1.4 Lakh to ₹4 Lakhs per year, and for Warehouse Executive the minimum salary is ₹1.9 Lakh to ₹4.1 Lakhs per year and so on.
What is the salary package for freshers in FirstCry?
The average salary at FirstCry for freshers varies from ₹1.2 Lakh to ₹2 Lakhs per year for Operations Associate and ₹2.7 Lakhs to ₹3.5 Lakhs per year for Software Developer 1.
What is the notice period at FirstCry in Customer Success, Service & Operations Department in Kolkata?
According to AmbitionBox, 63% of the FirstCry employees in Customer Success, Service & Operations Department in Kolkata reported a notice period of 15 days or less, 26% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 27 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at FirstCry , Kolkata is INRunlock blur . Salary estimates are based on 21 FirstCry latest salaries received from various employees of FirstCry.

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