Firstsource Solutions Process Quality Lead salaries in Mumbai

Likes

Salary is good

Dislikes

People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.

Likes

...agement is transparent. Manager is also stand by at any difficulties/challenges. Good appraisal & they give good salary hike.

Dislikes

There is little bit of politics.

Likes

I had great experience working with the first source it is really a good company to work with.The working atmosphere is really awesome no late setting no work pressure. The important features about FS is working environment. It's very good.

Dislikes

Everything is perfect but the only sad part is salary and yearly increments. It's very very poor u can't expect to cross even 15k in 5 years. That disappointe u and affect your personal life (due to low salary)break your confidence, your skills and talent.

Likes

Just the recruitment Team is good helping the candidate to get hired.

Dislikes

...ring 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.

Likes

The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.

Dislikes

...ited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience.