Cognizant Senior Customer Service Associate salaries in India (Updated 2025)

Likes

Cognizant have lot of job opportunities and provide nice pay according to market standards. People working in cognizant can switch to other technology and work on it.

Dislikes

Hikes are very less when compare to other companies. Due to internal politics talented people efforts are recognised.

Likes

Cognizant has strong capebilities in delivering technology services with a robust support. People are satisfied working here but since past couple of years company has not given ample opportunitiesto employees in terms of growth and compensastion

Dislikes

Not good approasal No timely appraisal No promotion policies No standard salary parameters as per exp No benchmarking for compensastion

Likes

If you swith to Cognizant, they will provide good salary compared to other service based company. They also push their associate for skill development with regular certification drive.

Dislikes

The appraisal system dropped drastically in couple of years. Very minimum salary hike with high ratings.

Likes

Ample of learning opportunities if you are willing to take it. Good work life balance in general. Good culture. Leadership if open to hearing employees issues and support them as possible.

Dislikes

Salary is lower compared to other firms.

Likes

Stability is good. Though in the ongoing global recession, many of my co-workers had to leave projects because of project ramp down and did not get any other projects. Instead of recruiting employees from bench in other projects they are hiring more from people outside.

Dislikes

Appraisal is bad. So joining with low salary does not help much in the long run, better to switch.