Cognizant Customer Success, Service & Operations Department Salaries in Chennai

Likes

Cognizant has its strengths, but I feel there's room for improvement in several areas beyond just salary. For me, the overall experience hasn’t aligned with my expectations.

Dislikes

In my personal experience, I have faced challenges with the lack of qualified managers and team leads. For instance, in our team, we work from different locations, and our team lead rarely conducted regular team huddles. Even when I, as a senior, tried to take responsibility and initiate meetings, he would often find reasons to stop or postpone them. Over the course of the year, he connected with the team only four or five times, which was far from adequate for effective team collaboration. Additionally, my manager has been disconnected from the team for over a year. When he first joined during a critical transformation period, he did not take the time to observe the team members' expertise, interests, or long-term goals. This lack of involvement left us feeling unsupported and undervalued. One major concern was the cultural bias I experienced. Being from Chennai and a Tamil speaker, I noticed a clear difference in how I and others like me were treated compared to team members from Hyderabad, particularly Telugu-speaking colleagues. This disparity in treatment created a sense of alienation and made it difficult to feel like a cohesive part of the team.

Likes

Cognizant is good at retaining their associates and also enables associate to up skill themselves in various platforms .

Dislikes

Very poor with pay structure. Those who grow within the organisation will not have any benefits with regards to salary.

Likes

I liked working on fixed shift timings and worked from home throughout my tenure at cts, salary hike is good as a senior associate entering cognizant.

Dislikes

When working above expectations it is taken for granted by management. Attrition rate was very high which impacted stability of rest of the employees, management could have made efforts to retain employees.

Likes

It depends on the team so you can not say just based on your experience whether work culture is good or bad. Overall it's not that bad to not consider altogether.

Dislikes

The freshers joining after college are getting better pay than me, poor increment and long promotion time. No extra benefits.

Likes

We can proudly say to others we are working Cognizant , a MNC company

Dislikes

...e. The main reason is Leadership team here don't have Vision to Run the company. Their mindset like getting my salary and my pocket is full don't care about my reportees. The people who works more than 10 years , during their last working day not even getting Fair send off in most of the projects. And the project i worked, members splits into North and South, Guys acknowledge the talent based on the skill set not based on the place where they coming from. If you are fresher don't join this company better improve your skill set work some product base who receive the talent based on your skill set. HR connection is like automated mails. we are working working working not sure what they are doing, you won't get any support from them.