Cogent E Services Senior Customer Service Associate salaries in India (Updated 2025)

Likes

Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria for chilling.

Dislikes

Salary hike and policies was not good enough they have to work on that . There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.

Likes

There is no good thing to like here.

Dislikes

There is no hike after 1 year spending time with this company.except 2,3 Team leader all other tl are worst.and new tl are acting as a manager .and in interview hr said no sales pressure but on floor they concentrates on 90% sales and 10 % service only

Likes

Nothing

Dislikes

This is a company which has a muti tiered scam system. During the interview process, I cleared my salary expectations in the very start, they made me go through 4 rounds of interview ( each 1.5 hours), then manipulated me to submit my documents before even releasing the offer letter by telling me that is how the offer letter will be released, then after 2 days, they happened to offer the salary which was even lesser than my current CTC. If they don’t have the budget, they should tell candidates upfront. There is no exception for late punch-in (even a sec late isn’t exempted) and they will mark as half day for each day a person is late. No proper hierarchy. Bad and dirty politics.

Likes

You can join here directly after 12th, for 12th and bcom freshers it gives average good salary.

Dislikes

No hikes in company even after working for more than two years. No PF. No value for your experience in other MNC's

Likes

Working with cogent for past 8 months and prior to rhis arrangement worked with them for 4 months still they did not provide benefits they promised 3 years ago. They started PF facility past month.

Dislikes

...ion for the leave and afterwards they do not marked as leave or consider as one. It will be deducted fro your salary. Not hygienic we get one toilet paper roll per day (Not per employee) and when asked to housekeeping staff the reason they say as per management they are working.