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3.9

based on 4.5k Reviews

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Customer Success, Service & Operations

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BigBasket Customer Success, Service & Operations Department Salaries in India

based on 2.3k latest salaries
Designation Avg Annual Salary Open Jobs

Customer Support Executive

0 - 6 years exp. (162 salaries)
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₹1.7 L/yr - ₹3.5 L/yr

Customer Service Executive

0 - 5 years exp. (133 salaries)
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₹1.2 L/yr - ₹4 L/yr

Customer Service Associate

0 - 4 years exp. (89 salaries)
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₹1.5 L/yr - ₹3.5 L/yr

Shift Incharge

2 - 10 years exp. (88 salaries)
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₹2 L/yr - ₹5 L/yr

Starting your career? Discover BigBasket fresher salaries in India

Team Lead

2 - 9 years exp. (81 salaries)
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₹2 L/yr - ₹6 L/yr

Operations Controller

2 - 10 years exp. (80 salaries)
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₹2.2 L/yr - ₹5.4 L/yr

Customer Support Associate

0 - 3 years exp. (64 salaries)
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₹1.7 L/yr - ₹3.5 L/yr

Operations Manager

4 - 15 years exp. (63 salaries)
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₹2.5 L/yr - ₹9.6 L/yr

Store Incharge

2 - 12 years exp. (61 salaries)
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₹2.9 L/yr - ₹5.2 L/yr

Store Manager

2 - 14 years exp. (58 salaries)
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₹3.2 L/yr - ₹7 L/yr

1 job opening

Customer Care Executive

0 - 5 years exp. (54 salaries)
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₹1.5 L/yr - ₹3.8 L/yr

Data Entry Operator

0 - 7 years exp. (51 salaries)
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₹1.7 L/yr - ₹4.5 L/yr

1 job opening

Inventory Executive

2 - 11 years exp. (44 salaries)
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₹2.3 L/yr - ₹5 L/yr

1 job opening

HUB Manager

5 - 14 years exp. (39 salaries)
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₹3.6 L/yr - ₹8.5 L/yr

Store Supervisor

0 - 8 years exp. (35 salaries)
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₹2.6 L/yr - ₹4.5 L/yr

1 job opening

HUB Incharge

1 - 8 years exp. (35 salaries)
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₹1.8 L/yr - ₹4.5 L/yr

Chat Support Executive

0 - 4 years exp. (31 salaries)
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₹1.9 L/yr - ₹3.3 L/yr

Business Development Executive

0 - 6 years exp. (29 salaries)
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₹2.4 L/yr - ₹4 L/yr

Shift Manager

3 - 11 years exp. (29 salaries)
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₹2.5 L/yr - ₹5 L/yr

Operations Executive

1 - 8 years exp. (29 salaries)
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₹2 L/yr - ₹5 L/yr

Last Updated: 20 Feb, 2025

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Salary negotiation
Hi All, During a job opportunity, when the recruiter asked for my expected CTC, I mentioned 12 LPA, as my previous job's fixed salary was 7.8 LPA. Now, I’ve been shortlisted for the Product Designer role and have learned from some sources that their maximum budget is 14 LPA. How should I approach the negotiation? Would it be reasonable to ask for 14 LPA, considering I initially stated my expectation as 12 LPA? The job is based in Gurgaon, and I have 4.5 years of experience. Looking forward to your advice!
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Salary related reviews for BigBasket

3.5

Rated by 824 employees for salary & benefits

Store Incharge in Mohali

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 17 Oct 2023
1.0
 for  Salary and Benefits

Likes

Bigbasket is a customer oriented company and satisfaction of customer is main agenda of bigbasket and bigbasket can you everything to satisfy the customer

read more

Dislikes

Bigbasket is not good for carrier growth. I have joined as a Business Development Manager for T4 LOB in Bigbasket but after 11 month company and management has asked for the resignation due to cost cutting with only one month compensation. I have asked for the 2 months compensation but they denied. After that company has shift me in the new LOB that is BBNOW. In Bigbasket Job Security is Zero and Employee benefits are zero.

read more
  • Salary - Bad
    • +6 more

Customer Support Executive in Bangalore / Bengaluru

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 05 Jun 2023
4.0
 for  Salary and Benefits

Likes

Salary on time , job security till ur performance good. For students it's best company to work shift are flexible. If good in process will get work from home.

read more
  • Salary - Good
    • +2 more

Dislikes

*No ontime support, *No team play ,team leader only do partiality among agents like why to support other team . *High call flow for inbound not even a sec gets idel mrng and evng , afternoon Little ideal *No breaks for food shd ask before 1hour. * No appraisal *No rotational weekoff ,it's fixed 1 day and 6 days working and no more changes can be done.

read more
  • Skill development - Poor
    • +3 more

Delivery Boy in New Delhi

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 15 Aug 2023
4.0
 for  Salary and Benefits

Likes

Salary is good but safety is first on highway road

  • Salary - Good
    • +1 more

Dislikes

Due to delivery If any product has been damaged by mistake so company say's delivery boy will pay amount of product who have damaged this is worst thing.

read more
  • Job security - Poor
    • +1 more

Inventory Controller in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 20 May 2023
5.0
 for  Salary and Benefits

Likes

Yes, we can learn the process & Salary wise, very good.

  • Salary - Excellent
    • +1 more

Dislikes

The Person only can survive, who will tolerate & Manage the ultimate Pressure & Politics those can join in Bigbasket. Finally the one who worked in BB, They can work wherever.

read more
  • Work-life balance - Poor

Operation Controller (Last Mile Operation) in Guwahati

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 05 Mar 2024
3.0
 for  Salary and Benefits

Likes

Salary credited on time

  • Job security - Good

Dislikes

Worst work culture, specially wrong people are referred & hired from other field who doesn’t have the knowledge & experiences in logistics. Poor support and alot of politics. Average working hour goes from 12-15 hours on a regular basis. Operation manager is not skilled & doesn’t have the experience in B2C department and also a worst person. Challenges never ends in B2C department.

read more
  • Skill development - Bad
    • +4 more
see more salary related reviews

BigBasket interview questions by designations

Business Development Executive (17)Shift Incharge (14)Operations Controller (9)HR Executive (9)
View all 316 interview experiences
More about working at BigBasket
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BigBasket Salary FAQs

How much does BigBasket pay per year?
The average BigBasket salary ranges from approximately ₹0.1 Lakh to ₹1.7 Lakh per year for a MHE Operator , Reach Track Operator , Oder Picker Operator and ₹50 Lakhs to ₹98 Lakhs per year for a National Business Head. Salary estimates are based on 2.3k BigBasket salaries received from various employees of BigBasket. BigBasket employees rate the overall salary and benefits package 3.5/5 stars.
What is the highest salary in BigBasket?
The highest-paying job at BigBasket is a National Business Head with a salary of ₹50 Lakhs to ₹98 Lakhs per year. The top 10% of employees earn more than ₹9.19 lakhs per year. The top 1% earn more than a whopping ₹32.70 lakhs per year.
What is the minimum salary in BigBasket?
Minimum salary at BigBasket depends on the role you are applying for. For Associate the minimum salary is ₹1 Lakh to ₹3.5 Lakhs per year, and for Customer Support Executive the minimum salary is ₹1.7 Lakh to ₹3.8 Lakhs per year and so on.
What is the salary package for freshers in BigBasket?
The average salary at BigBasket for freshers varies from ₹1 Lakh to ₹3 Lakhs per year for Associate and ₹9 Lakhs to ₹11 Lakhs per year for Software Developer.
What is the notice period at BigBasket in Customer Success, Service & Operations Department?
According to AmbitionBox, 54% of the BigBasket employees in Customer Success, Service & Operations Department reported a notice period of 1 Month, 41% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 2.4k responses on AmbitionBox in last 2 years.

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BigBasket Customer Success, Service & Operations Salaries by Location

Average annual salary in Customer Success, Service & Operations department at BigBasket is INRunlock blur . Salary estimates are based on 2.3k BigBasket latest salaries received from various employees of BigBasket.

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