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3.9

based on 4.3k Reviews

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Customer Success, Service & Operations

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BigBasket Customer Success, Service & Operations Department Salaries in India

based on 2.4k latest salaries
Designation Avg Annual Salary Open Jobs

Customer Relationship Executive

1 - 4 years exp. (5 salaries)
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₹3.8 L/yr - ₹4.1 L/yr

Supervisor

1 - 8 years exp. (5 salaries)
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₹2.3 L/yr - ₹3.9 L/yr

1 job opening

CCE

5 - 9 years exp. (5 salaries)
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₹2 L/yr - ₹2.2 L/yr

Customer Associate

0 - 3 years exp. (5 salaries)
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₹2.2 L/yr - ₹3.5 L/yr

Process Analyst

1 - 5 years exp. (5 salaries)
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₹1.8 L/yr - ₹3.5 L/yr

India Operations Manager

4 - 14 years exp. (5 salaries)
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₹4 L/yr - ₹10 L/yr

City Head Operations

9 - 19 years exp. (5 salaries)
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₹9.4 L/yr - ₹22 L/yr

Data Entry Executive

4 - 6 years exp. (4 salaries)
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₹2.2 L/yr - ₹3 L/yr

Delivery Executive

1 - 5 years exp. (4 salaries)
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₹1.8 L/yr - ₹3.6 L/yr

Associate Customer Executive

1 - 4 years exp. (4 salaries)
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₹2.3 L/yr - ₹2.6 L/yr

Costumer Support

1 year exp. (4 salaries)
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₹2.4 L/yr - ₹3.5 L/yr

Loss Prevention Associate

0 - 5 years exp. (4 salaries)
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₹2.8 L/yr - ₹3.5 L/yr

1 job opening

Senior Team Leader

1 - 6 years exp. (4 salaries)
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₹4.2 L/yr - ₹6 L/yr

Shift Supervisor

0 - 3 years exp. (4 salaries)
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₹3 L/yr - ₹4.2 L/yr

Asst. Operations Head

2 - 12 years exp. (4 salaries)
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₹7 L/yr - ₹12.5 L/yr

1 job opening

Engineer- Customer Support

3 - 6 years exp. (4 salaries)
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₹2.4 L/yr - ₹2.8 L/yr

Cluster Manager

13 - 14 years exp. (4 salaries)
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₹8.5 L/yr - ₹13.1 L/yr

1 job opening

CEE

0 - 6 years exp. (4 salaries)
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₹2 L/yr - ₹2.8 L/yr

Customer Relation Officer

1 - 3 years exp. (4 salaries)
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₹1.8 L/yr - ₹2.3 L/yr

Pricing Executive

0 - 14 years exp. (4 salaries)
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₹3 L/yr - ₹3.8 L/yr

Last Updated: 20 Dec, 2024

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2w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Salary related reviews for BigBasket

3.5

Rated by 765 employees for salary & benefits

Store Incharge in Mohali

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 17 Oct 2023
1.0
 for  Salary and Benefits

Likes

Bigbasket is a customer oriented company and satisfaction of customer is main agenda of bigbasket and bigbasket can you everything to satisfy the customer

read more

Dislikes

Bigbasket is not good for carrier growth. I have joined as a Business Development Manager for T4 LOB in Bigbasket but after 11 month company and management has asked for the resignation due to cost cutting with only one month compensation. I have asked for the 2 months compensation but they denied. After that company has shift me in the new LOB that is BBNOW. In Bigbasket Job Security is Zero and Employee benefits are zero.

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Customer Support Executive in Bangalore / Bengaluru

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 05 Jun 2023
4.0
 for  Salary and Benefits

Likes

Salary on time , job security till ur performance good. For students it's best company to work shift are flexible. If good in process will get work from home.

read more

Dislikes

*No ontime support, *No team play ,team leader only do partiality among agents like why to support other team . *High call flow for inbound not even a sec gets idel mrng and evng , afternoon Little ideal *No breaks for food shd ask before 1hour. * No appraisal *No rotational weekoff ,it's fixed 1 day and 6 days working and no more changes can be done.

read more

Delivery Boy in New Delhi

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 15 Aug 2023
4.0
 for  Salary and Benefits

Likes

Salary is good but safety is first on highway road

Dislikes

Due to delivery If any product has been damaged by mistake so company say's delivery boy will pay amount of product who have damaged this is worst thing.

read more

Inventory Controller in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 20 May 2023
5.0
 for  Salary and Benefits

Likes

Yes, we can learn the process & Salary wise, very good.

Dislikes

The Person only can survive, who will tolerate & Manage the ultimate Pressure & Politics those can join in Bigbasket. Finally the one who worked in BB, They can work wherever.

read more

Operation Controller (Last Mile Operation) in Guwahati

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 05 Mar 2024
3.0
 for  Salary and Benefits

Likes

Salary credited on time

Dislikes

Worst work culture, specially wrong people are referred & hired from other field who doesn’t have the knowledge & experiences in logistics. Poor support and alot of politics. Average working hour goes from 12-15 hours on a regular basis. Operation manager is not skilled & doesn’t have the experience in B2C department and also a worst person. Challenges never ends in B2C department.

read more
see more salary related reviews

BigBasket interview questions by designations

Business Development Executive (17)Shift Incharge (13)HR Executive (8)Operations Controller (8)
View all 302 interview experiences
More about working at BigBasket
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#9 Best Tech Startup - 2021

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BigBasket Salary FAQs

How much does BigBasket pay per year?
The average BigBasket salary ranges from approximately ₹0.1 Lakh to ₹1.7 Lakh per year for a MHE Operator , Reach Track Operator , Oder Picker Operator and ₹50 Lakhs to ₹98 Lakhs per year for a National Business Head. Salary estimates are based on 2.4k BigBasket salaries received from various employees of BigBasket. BigBasket employees rate the overall salary and benefits package 3.5/5 stars.
What is the highest salary in BigBasket?
The highest-paying job at BigBasket is a National Business Head with a salary of ₹50 Lakhs to ₹98 Lakhs per year. The top 10% of employees earn more than ₹9.01 lakhs per year. The top 1% earn more than a whopping ₹32 lakhs per year.
What is the minimum salary in BigBasket?
Minimum salary at BigBasket depends on the role you are applying for. For Associate the minimum salary is ₹1 Lakh to ₹3.5 Lakhs per year, and for Customer Support Executive the minimum salary is ₹1.5 Lakh to ₹3.5 Lakhs per year and so on.
What is the salary package for freshers in BigBasket?
The average salary at BigBasket for freshers varies from ₹1.2 Lakh to ₹3 Lakhs per year for Associate and ₹5 Lakhs to ₹16 Lakhs per year for Software Engineer.
What is the notice period at BigBasket in Customer Success, Service & Operations Department?
According to AmbitionBox, 54% of the BigBasket employees in Customer Success, Service & Operations Department reported a notice period of 1 Month, 41% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 2.3k responses on AmbitionBox in last 2 years.

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BigBasket Customer Success, Service & Operations Salaries by Location

Average annual salary in Customer Success, Service & Operations department at BigBasket is INRunlock blur . Salary estimates are based on 2.4k BigBasket latest salaries received from various employees of BigBasket.

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