Amazon Development Centre India Customer Success, Service & Operations Department Salaries in Kolkata

Likes

Salary gets credited within time.. If you are on leave or week offs, nobody will contact you during that time.

Dislikes

Shift timings are bad.. Policy very rigid that neither helps customer nor the csa.. Performance goals are unexpectedly higher.. Management is well aware of these facts but I don't see any improvement..

Likes

Work environment is amazing. Easy to get leaves even in some urgent situation they approve leaves and understand your problems. Respect between colleagues and seniors.

Dislikes

...o take primary calls only in the name. of senior team and business requirements. Salary is lesser than swiggy/ Zomato delivery guys in L2 roles. L3 are also not that satisfied. Hard to get promotions, if you have patience and no pressure to get promoted earlier you can invest 6-7 years. They hire mostly for the contractual roles and fire them even if they are performing well in the name of business requirements that means when sales are over they will fire you if you're not permanent employee saying that thre is no requirement but there existing employees will have to handle that huge call flow. Even the specialist teams bound to take primary calls only. So there is no concept of senior and specialist team. Only managers don't take calls. They just pressurize you for your performance

Likes

...n in the virtual work every tool was handy. Company's work culture is very good. Salary is quite good for freshers. Great company to not just start your career but to even settle.

Dislikes

Salary is too low for experienced candidates as experienced and freshers are considered for the same salary structure slab. There's politics in the management and they do anything in the name of business requirement.

Likes

Shiny Big Office. Fancy ladies speaking English. Professional Environment.

Dislikes

...ng initial Tenure. If you want to spoil your career then only Join Amazon Noida. You will end up with 25k salary with no Growth and Poor Health after 5 years of Experience in Amazon Noida as an L2 or L3 Never Join.. It's better to waste your time doing nothing instead of working at L2 or L3 in Amazon. Join only if you get L4 and above. Leadership people are Big Liars.. They only focus on their own Growth, Own Profits by doing cost cutting and take maximum output from L2 and L3

Likes

The leadership consists of professionals and a hierarchy is followed in every department. The workload is not overwhelming, it only gets stressful during the Christmas period holiday(Beginning from Halloween till New Year's Eve). You will enjoy medical benefits, a collaborative HR team, and cooperative group managers.

Dislikes

...ut on-site employees, which hinders employees from interacting among themselves. Work pressure doesn't match the salary often. Incentives to take up a temporary role aren't appealing enough.