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ZoomInfo

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3.8

based on 50 Reviews

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Filter reviews by

ZoomInfo Customer Success, Service & Operations Department Reviews

based on 10 reviews

Updated 2 Nov, 2024

Overall Rating

3.3/5

How AmbitionBox ratings work?

Category Ratings

4.2

Work-Life balance

3.6

Salary & Benefits

3.3

Company culture

3.3

Skill development

3.1

Promotions/Appraisal

3.0

Work Satisfaction

2.9

Job Security

ZoomInfo is rated 3.3 out of 5 stars on AmbitionBox, based on 10 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

Explore Reviews by Department

View All

Customer Success, Service & Operations

3.3

• 10 Reviews

Engineering - Software & QA

3.1

• 10 Reviews

Finance & Accounting

3.7

• 8 Reviews

Data Science & Analytics

4.5

• 4 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

10 reviews found

Sort by: Popular

Sales Operations Specialist in Chennai

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 02 Nov 2024

Likes

Work life balance is good

Dislikes

Promotions and hikes are average

Customer Success Manager in Chennai

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 11 Jul 2024

Likes

Work culture, good work life balance

Dislikes

Location

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Customer Success Manager in Chennai

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

2.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 06 Jul 2023

Likes

The learning part and the work satisfaction is awesome. If you are lucky then the salary part would also be good.

Dislikes

leadership is worst I have seen so far. Almost everyone in my department have more than 3 - 4 formal complaints but there is no one to listen. Some leaders even harass people also in Success department and people know the name yet noone reacts. Appraisal is a joke. Promotion is a even bigger joke. Valuable work is distributed by who knows what factors but it is base less.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Team Lead Operations in Chennai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 31 Jul 2023

Likes

Opportunities, transparency, flat hierarchy, leadership is excellent (both India and the US)

Dislikes

People don’t like to get questioned around, even if they aren’t working. Not yet in a own workspace, might need to push that soon.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager in Chennai

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 05 Mar 2023

Likes

Salary

Dislikes

Leadership team is very poor No employee engagement Micro Management Leaves will not be given No WFH Very Poor Infrastructure

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Onboarding Specialist in Chennai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 01 Aug 2023

Likes

Great place to learn and grow

Dislikes

Nothing

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Success Manager in Chennai

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 25 Aug 2023

Likes

Nothing as such I have experienced

Dislikes

HR Politics People with less experience and service based companies has more salary like 28lac per annum and people with 5 years exp in Saas has 10 lac per annum. Shameless HR team full of false promises, Kindly hire best HR team including HR director

You are reading trusted reviews. Keep reading to find out more about ZoomInfo.

Technical Implementation Manager-II in Chennai

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 16 Feb 2024

Likes

Fixed work hours no expectations beyond that.

Dislikes

Night shift allowance not much compensated. Can be increased.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Success Manager in Chennai

Full Time

Customer Success Department

1.0

posted on 11 Mar 2024

Overall Rating

Lead Customer Success Manager in Chennai

Full Time

Customer Success Department

1.0

posted on 11 Jan 2024

Overall Rating

Return to all reviews

Top trending discussions

View All

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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Jobs at ZoomInfo

View all

Social Media Manager- Navi Mumbai

Navi Mumbai

3-6 Yrs

Not Disclosed

Inside Sales Manager

Mumbai, Thane +1

3-8 Yrs

Not Disclosed

Accounts Executive (Prabhadevi)

Mumbai, Mumbai

3-7 Yrs

Not Disclosed

Client Service Manager

Mumbai, Thane +2

4-9 Yrs

Not Disclosed

Marketing Executive

Mumbai, Thane +1

3-6 Yrs

Not Disclosed

Marketing Manager

Thane, Navi Mumbai

4-9 Yrs

Not Disclosed

Operations Executive, Events

Navi Mumbai

3-5 Yrs

Not Disclosed

Front Office Executive

Navi Mumbai

1-6 Yrs

Not Disclosed

Client Service Manager

Navi Mumbai

5-8 Yrs

Not Disclosed

Front Office Executive, Navi Mumbai

Navi Mumbai

2-4 Yrs

₹ 3-3.5 LPA

More about working at ZoomInfo

HQ - Vancouver,Washington, United States
Internet

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 10 ZoomInfo reviews submitted by ZoomInfo employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ZoomInfo is the right company for you. 100% of employees reported the w...orking days at ZoomInfo as Monday to Friday. 80% employees reported the work timings at ZoomInfo as Strict timing. Read more

Home >
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ZoomInfo Reviews >
ZoomInfo Customer Success, Service & Operations Department Reviews Reviews

Gender Based Ratings at ZoomInfo Customer Success, Service & Operations Department

based on 10 reviews

3.6

Rated by 3 Women

Rated 4.1 for Work-Life Balance and 3.6 for Company Culture

3.2

Rated by 7 Men

Rated 4.2 for Work-Life Balance and 3.6 for Salary & Benefits

Working Days at ZoomInfo Customer Success, Service & Operations Department

based on 10 reviews

Monday to Friday

100%

Work Timings at ZoomInfo Customer Success, Service & Operations Department

based on 10 reviews

Strict (5pm - 2am)

Flexible timing

Strict (8.30pm - 5.30am)

60%

20%

Shift Timings at ZoomInfo Customer Success, Service & Operations Department

based on 10 reviews

Night shift

100%

Business Travel at ZoomInfo Customer Success, Service & Operations Department

based on 10 reviews

No travel

80%

Within city

20%

ZoomInfo Salaries in Customer Success, Service & Operations Department in India

Customer Success Manager 8 salaries	₹10 L/yr - ₹28 L/yr
Customer Solution Analyst 4 salaries	₹7 L/yr - ₹9 L/yr
Research Analyst 1 3 salaries	₹3.1 L/yr - ₹4.9 L/yr
Technical Implementation Manager 3 salaries	₹5 L/yr - ₹11 L/yr
Research Analyst 3 2 salaries	₹8.2 L/yr - ₹10.2 L/yr