Tech Mahindra Senior Technical Support EngineerHyderabad / Secunderabad Reviews
based on 14 reviews
Updated 28 Nov, 2024
Overall Rating
2.7/5
How AmbitionBox ratings work?
Category Ratings
3.2
Job Security
2.8
Salary & Benefits
2.7
Work Satisfaction
2.5
Work-Life balance
2.4
Skill development
2.3
Company culture
2.2
Promotions/Appraisal
Tech Mahindra is rated
2.7 out of 5 stars on
AmbitionBox, based on 14 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Tech Mahindra is rated
2.7 out of 5 stars on
AmbitionBox, based on 14 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Tech Mahindra Senior Technical Support Engineer Hyderabad / Secunderabad Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
14 reviews found
Sort by:
Popular
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Oct 2024
Likes
N-a
Dislikes
My time at it was riddled with frustrations. The management style was consistently top-down, with little room for employee input or suggestions. Decisions were made in silos, often without considering the impact on teams or individual contributors. This lack of transparency and communication created a climate of mistrust and uncertainty.
The company culture was equally disheartening. There was a palpable lack of work-life balance, with unrealistic expectations and a pervasive sense of being constantly "on call." The emphasis seemed to be on quantity over quality, leading to a decline in both productivity and morale. Additionally, there was a noticeable lack of diversity and inclusion initiatives, creating a homogenous and unwelcoming environment.
Overall, my experience was a negative one. The toxic management style and unsupportive culture left me feeling undervalued and drained. I would not recommend this company to anyone seeking a fulfilling and rewarding work environment....Read More
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Oct 2024
Likes
Excellent management
On time salary
Work life balance is super
Incentives are credited on time
Appreciation for work
Dislikes
Nothing
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 16 Sep 2024
Likes
no likes
Dislikes
no hike
no bonus
and worst is not getting PLI which is also incl in ctc
need to pay transport charges from our salary
Politics, Micro Management and what not...
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 18 Jun 2024
Likes
Campus
Dislikes
Management is poor and don’t know how to handle employees
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
IT Support Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 27 Sep 2023
Likes
Great company with Skill Less Management.
Dislikes
The manager don't know about the process and they just want work out of you. Yes all managers are not like these there are some of them promoting their TM and pushing them to their extend for their growth, Where some of them don't have courage to speak up in favor of their team member even if they are correct. My manager don't care about their emp work life balance he just want work. He will call you in your week off and will mark you half day for 5 min log in error. Some manager will mark half day for you due to system issue and wont help until HR intervein (HR are managers You know) don't believe them.
Got appreciated by L3 Manager and L2 manager he want me to be in his team but my current manager wont leave me due to politics and internal issues. After 64 C-SAT and 4 Client appreciation he ask me if i rally want to work....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 26 Oct 2023
Likes
Waste to work for Telstra or belong process
Dislikes
Waste of time
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Tech Mahindra.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Chat Support Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 22 Nov 2022
Likes
Work life balance and friendly environment.
Dislikes
No increment,no allowance , High deduction, No coffee,tea for night shift , worst cab facility, worst management , Un skilled Leaders. no internet allowance for WFH employees. And more....
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 01 Mar 2020
Likes
Work environment is good and job security is also there
Dislikes
Politics and salary growth
Work Details
It is a great experience to work and learn in Tech Mahindra
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Information Technology Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 11 Nov 2022
Likes
Poor work life balance, No appraisal
Dislikes
Poor work life balance, No appraisal
Senior Technical Support Engineer in
Hyderabad / Secunderabad
BPS Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Aug 2019
Likes
Seriously nothing much.
The Performance Incentive is not appropriate.
Dislikes
Salary and Appraisal.
After working 2 Years I got 24000 as the appraisal. Which means 24000/2 = 12000 which means 1000 rupees exact.
This is not the full amount again. When received by performance incentive it becomes 700 or 800.
Seriously their is no growth.
Work Details
The ideal service desk is just a catch and dispatch of the tickets to the concerned teams.
But Tech Mahindra is gaining lot of money by Service Desk but eventually associates will do more than service desk tasks.
Work timings: Flexible Timings
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Voice - Technical Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 30 Oct 2018
Likes
Workplace ambiance; always team meeting at the end-of-day to celebrate today's achievements; no need to use pseudo names;
Dislikes
work timings; transport facility; joining method, policies;
Work Details
many customers do understand we are trying to help them; good & latest software/help tool
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
People also ask about Tech Mahindra, Hyderabad / Secunderabad Senior Technical Support Engineers
Is Tech Mahindra, Hyderabad / Secunderabad a good place to work for Senior Technical Support Engineers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.7 out of 5 from over 14 employee reviews, it's clear that most senior technical support engineers have a below average experience working at Tech Mahindra, Hyderabad / Secunderabad. Job Security holds the highest rating at 3.2, while career growth is rated the lowest amongst all factors at 2.2. Read reviews about job security and career growth on AmbitionBox.
Does Tech Mahindra, Hyderabad / Secunderabad pay their Senior Technical Support Engineers well?
According to AmbitionBox reviews, Tech Mahindra, Hyderabad / Secunderabad senior technical support engineers rate their salary and benefits at 2.8 out of 5, based on 14 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Tech Mahindra, Hyderabad / Secunderabad's senior technical support engineers salaries here and to read reviews specifically about salary and benefits at Tech Mahindra, Hyderabad / Secunderabad for senior technical support engineers, click here.
How is the work culture at Tech Mahindra, Hyderabad / Secunderabad for Senior Technical Support Engineers?
Work culture at Tech Mahindra, Hyderabad / Secunderabad for senior technical support engineers is rated 2.3 out of 5 by 14 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Tech Mahindra, Hyderabad / Secunderabad for senior technical support engineers, click here.
How is the job security at Tech Mahindra, Hyderabad / Secunderabad for Senior Technical Support Engineers?
Based on 14 reviews on AmbitionBox, Tech Mahindra, Hyderabad / Secunderabad's senior technical support engineers rate job security at 3.2 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Tech Mahindra, Hyderabad / Secunderabad for senior technical support engineers, click here.
Tell us how to improve this page.
Tech Mahindra Senior Technical Support Engineer Reviews by Locations