Tech Mahindra Customer Relations Advisor Reviews

Likes

Spend time in the company. You will have a work life balance.

Dislikes

Salary, incentives and any perks are medicore.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The people & the canteen

Dislikes

The management, not employee centric, cost cutting to boost profits, no value of employees, unachievable incentive with many clawbacks & drawbacks, no respect of employees

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good pay, free transport, fair rule and regulations, healthy environment to work,

Dislikes

Talking in Hindi and other language on floor. Because this is not good while advisors on call.

Work Details

Nice experience, competition new thing's learning,Feels confident.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Facilities like canteens, pick and drop, etc. Consistent salary, job security (only if you know your rights),

Dislikes

The list is long but I will try to summarise. The policies are good but the management is very poor. The way they treat their advisors is like a disposable commodity. You are good for them as long as you work silently. The moment you start having grievance and complaints, they will start targetting you by wickedly manipulating the policies and issue you Disciplinary actions and manipulate your performance ratings and sabotage your career and future in the organization. No matter how much you escalate, it will be of no use because every higher level in management will only support the lower management only. There is absolutely no transperancy and confidentiality when you escalate a grievance. The aggrieved advisor will eventually be cornored until he gives up and compromises with the injustice or quits the company. I am just sharing my own experience and observation....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary that they provide compared with other companies is better. And job security.

Dislikes

No work life balance. Rotational shifts and split week offs.

Work Details

Average.

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Salary on time, good incentives

Dislikes

Worst TOMs in Eservices webchat process. illiterate they are. No respect for employees, forgets that they were also agents. Money can't buy happiness. Please remember and respect the agents

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

The point I could interact with my managers directly as there was no hierarchy to be followed. I enjoyed working in the Fraud and Security department in the company and also had one of the best managers who handled the team well. I would also like to say that other managers should take an example from him. I left because I wanted topursue something which was more challenging and my manager respected my decision....Read More

Dislikes

The timings were strict. Even if you were a minute late you were marked late. Reaching the office from Malad Railway Station was a challenge. You cannot expect a person to be on time here like how they do in western countries. They expect you to wait back after the shift, especially if you were taking calls. Many times this used to happen. I would say that there was not much growth in the company because it was not challenging enough<mark style="background-color: #fff5e4;">. The pay was low and not worth it for taking forty stressful calls in a stretch</mark>. Toilets were never clean, e.g. The flushes never used to work. A call center job would not be beneficial for your health. The fact that you could only take a single comfort break of five minutes was not enough. On the whole, the company should write a new policy. The ratings I have given are mainly for the calls I used to take. However, my tenure in the Fraud and Security department was a good one....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Yes

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.