Synaptic Customer Success Manager Reviews

Likes

1. Individual KRA & KPI's are well defined and explained from day 1. 2. Performance review tracking mechanism is spot on. 3. Team outing/dinner/sports activities are done frequently. 4. Department lead regularly briefs overall team goals. 5. Overall good talent & peers. 6. Compensation is above market standards

Dislikes

1. Sometimes you would feel lack of long term vision. 2. Organisation level offsite hasn't happened for a long time now. 3. Less founder interaction at department level (Analyst Department)

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Likes

- True startup spirit, hustle culture in fellow team members - Great place to do a lot of experimentation, express creative freedom - Everyone actually cares about design, unlike most of the startups in India - Some of the folks are really very talented, in whatever they do

Dislikes

- Goals and strategies for the company keeps changing - No provision for team building/ bonding activities, sometimes feels siloed.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

- minimal hierarchy. Everyone's desk is in one place - salary is above market - They are still hiring in multiple openings unlike some other companies - Very interesting problem with very interesting customers

Dislikes

- Company in the middle of a product transition - Lack of clarity sometimes on overall direction - Founders need to spend more time in the weeds

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Decent Salary Package for freshers Comprehensive health insurance

Dislikes

The Research Team based out of Bangalore has an extremely pathetic and toxic culture. The director and the managers especially from the Industrial & Healthcare practice areas are well known for their targeting tactics. They constantly cause mental harassment and have no regard for personal space. The work is boring and it can honestly be automated, the director snubbed an employee who wanted to automate things using GenAI, they restrict innovation and play blame games instead of actually working together and implementing a fine tuned process. The HR department is so focused on getting reviews removed, instead of keeping watch on the practices in the bangalore research team. The HR based out of Bangalore is absolutely biased and nitpicky and here’s the icing on the cake “she reports to the director “ My experience with Synaptic impacted my personal life a lot, I still feel sad for the many employees who are there having a lot of stress and mental health issues caused by such pathetic leadership....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

- Plenty of talented colleagues to learn from - Great opportunity and customers - Interesting problems to solve

Dislikes

- No WFH anymore.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work Culture is really good

Dislikes

Nothing much to mention dislikes.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

None

Dislikes

provides low salary with little chance of higher incriments

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Likes

Nothing

Dislikes

High Micromanagement both Reporting Managers & Direct of Analyst Lack of Innovation because of it. Questioning stupid practices - you can expect narcissism and they justify that stupidity as well.

Work Details

Work policy: some sick hybrid policy

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.