Sunknowledge Services Senior Customer Service Executive Reviews

Likes

If you can understand and serve your job properly then this is a nice place to work keeping Balance with family responsibilities and professional life with a package which is effective being working in Kolkata.

Dislikes

Till now nothing to dislike but there is only one support required for new joinee, an effective traing from sme for initial time period of 3 months.

Work Details

Work policy: Completely work from office but for any emergency or pandemic situation wfh is allowed

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Sun Knowledge is a fantastic place to work. The team is filled with talented and motivated individuals who are always willing to lend a helping hand. The company's commitment to innovation and excellence is evident in everything we do. The benefits package is comprehensive, and the flexible work arrangements make it easy to maintaina healthy work-life balance. I highly recommend Sun Knowledge to anyone looking for a rewarding career....Read More

Dislikes

Till you get adjusted to night shift, it might be slightly uncomfortable.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Well, I started my journey with Sun knowledge almost 2.5years back, and currently working as a Senior Associate, and I guess that was the best decision I made by joining Sun knowledge. The positive and collaborative work environment, empowers employees to reach their full potential.My manager, seniors and even my team-mates always encourage me and always been helpful. And when it comes to Sun Knowledge, our company consistently delivers exceptional customer service, going above and beyond to address concerns and ensure complete satisfaction....Read More

Dislikes

None till now.

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Likes

Working at this company has been an incredibly rewarding experience. Our leadership team not only sets ambitious goals but also provides the support and resources needed to achieve them. The culture here is one of collaboration and mutual respect. Every team member’s contribution are valued. The opportunities for professional growthare abundant with numerous programs and initiatives designed to help us expand our skills and advance our careers. I also appreciate the company’s commitment to sustainability and social responsibility. It’s inspiring to be a part of an organisation that strives to make a positive impact on the world....Read More

Dislikes

Nothing

Likes

To be honest there is nothing to like. You will get your salary every month, may be that is the one thing that I can mention, but again it is very obvious when you are working you should get paid.

Dislikes

1. Salary: the salary is not only minimal, but there is no certainty when you will get your salary. You will never get your salary at the end of the month or start of the week. They usually give salary on 6th 7th of month, there r also exceptions. Sometimes you may get a mail which states due to some unavoidable situations the salary will be delayed and it can get delayed further till 10th. 2. Appraisal: There is no fixed timing of appraisal. Initially once or twice they even cancelled the appraisal. Nowadays it is happening but still no fixed time when it will took place. They often don't provide appraisal on time and most of the time adjusted the arrear amount each month with your salary. 3. Rules and Regulations: There are rules and regulations but these can be bend as their own will. People and management can re-hire people even those who never given proper resignation, can give promotion to anyone who isn't even qualified, never given IJP and can fire anyone without any proper explanation. Most of the time they don't even deserve it. 4. Company reviews on Ambition box,google: This is the worst part of the company and when I saw this I lost all the respect for them. Every month they ask certain employees to go to Google and ambition box to post their review, give it 5 stars and write good things about the organisation and share those screenshots with the HR and asked people of management to go to those sites and give likes to those comments so that they get featured first, which is the pathetic thing a company can do and every month till now this has been happening. Even someone who is not willing to give review neither good nor bad, they will literally annoy that person everyday and will ask you whether you posted any review or not. It means most of the reviews of the company are fake or manipulated....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Bad place for women workers people out there almost 🥴🍺 and eating addicted things like G A N J A and all and doing work cab workers are very cheap... Manager are always try to find female employee to make friends with female employees and behave bad with men... Not a good place for women if u are going for u awake at night doing Instagram that time you van earn money for work then ho somewhere else not here.. Hell this organization is... Hr bad not educated much...... Only 🥴🍺 and G A N J E R I people allowed here...Read More

Dislikes

Office employees 🥴🍺 and eat nashe## things... Hr are gossiping uneducated... Manager always want female employee to gossip treat bad with men

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary in time Learning

Dislikes

As for my experience I had one of the most toxic SME leading our team. She has been an employee for 8 years yet she was very manipulating, hungry for appreciation, not a team player, instead of guiding us she used to make us do the wrong things which created problem between agents and client and she used to take all the appreciation. Because of her around 10 people left. I tolerated her for for a year and then finally managed took some actions and transfer her under a different manager. The first year was literally hell for me yet I had to stay strong as all I wanted was to learn and grow and not to destroy my zeal of working which she was trying to do. I wish none of the other people had to ever face such a toxic person and I truly request the management to take strict actions and quick actions when you get complains regarding one person from a relative amount for people....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Working at Sunknowledge has presented its challenges, but it's also been quite rewarding. I've noticed personal growth, and I do appreciate the company's efforts to help me improve. Additionally, the coaching and mentoring opportunities this company has exposed me to have been invaluable and priceless. During my time here, I've gained valuable experience, learned new skills, and had the pleasure of meeting inspiring colleagues. It's been quite a journey and it's an honour to be part of such a great organisation....Read More

Dislikes

Nothing if you are pro-active and willing to take up challenges.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The only satisfaction an employee will have that the Salary will be credited to their respective accounts on a timely manner.

Dislikes

The company culture is very unhealthy. There is zero opportunity to scale up since the company don't encourage their employees for knowledge enhancement. The company only listens to the feedback been provided by the Team Leads/Assistant Managers/Managers. Whereas there should be equal scope of opportunity to hear from their associates level as the associates are also an integral part of the company. The management should have more empathy towards the employees specially to the associates level staff so that each and every one should get an equal opportunity to grow with the new skill sets to be imparted to the employees via regular training....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Rating: 5/5 Likes: Well, I started my journey with Sun knowledge almost 2.5years back, and currently working as a Senior Associate, and I guess that was the best decision I made by joining Sun knowledge. The positive and collaborative work environment, empowers employees to reach their full potential.My manager, seniors and even myteam-mates always encourage me and always been helpful. And when it comes to Sun Knowledge, our company consistently delivers exceptional customer service, going above and beyond to address concerns and ensure complete satisfaction....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

A Great Place to Work! I’ve had a wonderful experience working at sunknowledge. The atmosphere here is incredibly friendly, and it’s clear that fostering a positive work environment is a priority. One of the standout aspects is the supportive leadership. My supervisor has been fantastic always available to guide, provide constructive feedback, and encourage growth.

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I have had the pleasure of working with Sunknowledge Pvt Ltd for past four years, and I can confidently say that this company stands out in every aspect. The company norms are exemplary, fostering a professional yet supportive work environment that encourages growth and innovation. The Management and Team Leads dedication to ensuring that every team member succeeds its truly commendable. Based on performance, the company provides monthly and yearly appreciations, which is a great motivator for all employees. I am proud to have received the Growth Catalyst 2024 award which is a testament to the company commitment to recognizing and rewarding hard work and dedication....Read More

Dislikes

Nothing at all

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I have been a part of this organization since 2022, and it has been a wonderful journey till date. The best part of the company is that the management here always follow an Open Door Policy, and it had help me too. My supervisor has always been very supportive. She has always pushed me to learn new things. Everyday here is a learning experience.

Dislikes

There is nothing like that.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is good. And yes you have to complete your production hours. A little target base and yes lots of soft skills learning opportunities here

Dislikes

They should provide good food and water and yes coffee or tea. The food quality and the coffee and tea quality is below standard. Don't drink coffee from the machine it is very very very bad. IDK if Joydeep Dutta Roy read this or not but cafeteria needs to be developed. Poor quality water and food is effecting our health there.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I am working in this organization for 5 years. It's been a journey filled with learning. The company encourages open communication and values each employees contribution.The work environment is both challenging and rewarding. The project that we work in helps us to learn. The team bonding is the most crucial thing and there is a real sense of team work among the team members which makes coming to work enjoyable. I am proud to be a part of this organisation....Read More

Dislikes

Nothing at all

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

At Sun Knowledge, whether it’s tackling a tough project or celebrating a milestone, the team spirit shines through! It’s like having an extended family at work! Hats off to the leadership team!Their vision, guidance and unwavering support create an environment where everyone can thrive. My experience with this organisation has been exceptional.I thank my organisation for setting the bar high and consistently exceeding expectations....Read More

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)