Sunknowledge Services Process Associate II Reviews

Likes

Management is helpful, job security is there they really want to retain a good employee. Salary is somewhat on the lower side for experienced professionals.

Dislikes

Training is poor. More focus on crude numbers rather than actually resolving the account.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

No work Pressure

Dislikes

Office politics , Salary

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I've joined Sunknowledge on July, 2022 & this is my second company after Concentrix. Starting the career with BPO when I joined a reputed KPO like Sunknowledge, there was a hesitation in mind that could I perform as per the requirements or not! But with the warm welcome of the Company HR at the time of joining as well as when the Pre-process training was started by Mr. Mriganka Das who would eventually become my TL, all the hesitation & nervousness have faded away. After selected as an AR Associate all of my seniors guided me a lot to go through Medical Billing which isn't a Cup of Tea but with the supportive behaviour of my Teammates, Seniors, I could learn newer things everyday. Last but not in the least, my health condition was deteriorated & my management co-operated a lot in regards to the leaves & all pending works. After 1 year of experience, I can say that I'm blessed to be a part of Sunknowledge & I wish to continue this relationship for a long more years...Read More

Dislikes

Nothing as much

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Supervisors are very helpful and also they are listening your all problems try to resolve it . Work culture was too good .

Dislikes

I don’t like their hike policies cause night shift job was too hectic but they offered me such small amount of money, i need this job so that’s why i agreed with them.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I Joined Sun knowledge on 9th August 2021 and started working here as an AR COLLECTER. My seniors have always been my pillars of support, they have guided me in every step with patience and are was there for me whenever I needed them. The working environment is also very friendly my other team mates are also very helpful and friendly and are always ready to help. The day I started my work it seemed to me that it will be difficult to work as everything was new to me but now I can say I have gained many things over here....Read More

Dislikes

Nothing like that.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Job role with no tele or sales target, can meet target next day as well.

Dislikes

Pathetic Management by the HR and higher authorities, unnecessary excessive work pressure, bootlickers will get success doesn't matter whether they know anything related to process, huge scope for sidekicks of TL, managers etc

Work Details

Work policy: As per client requirements

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Less pressure and nice place for office

Dislikes

Less salary and no incentives

Likes

Nothing it was a worst experieNce. Mr Kuldee0 pawar (Commercial head), Aasshishish Asopa UH and Anil roa are worst.... I was deseased with Jaundice even they don't gave me warning... JK is just to remove emplry

Dislikes

Jk is just to remove emplyee kuldeep pawar and Ashish asopa are the biggest enemy for emplyees

Work Details

Work days: Monday to Saturday

Likes

The only satisfaction an employee will have that the Salary will be credited to their respective accounts on a timely manner.

Dislikes

The company culture is very unhealthy. There is zero opportunity to scale up since the company don't encourage their employees for knowledge enhancement. The company only listens to the feedback been provided by the Team Leads/Assistant Managers/Managers. Whereas there should be equal scope of opportunity to hear from their associates level as the associates are also an integral part of the company. The management should have more empathy towards the employees specially to the associates level staff so that each and every one should get an equal opportunity to grow with the new skill sets to be imparted to the employees via regular training....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Working in this organisation has been a great experience, learnt a lot,but I still have a lot to learn.Also the work environment is welcoming and the managers as well as the supervisors all of them are very supportive.I would like to recommend Sun knowledge to all the people looking for jobs.

Dislikes

Nothing to dislike. Just grab the opportunity coming your way and give it your best shot with a positive attitude.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Rating: 5/5 Likes: Well, I started my journey with Sun knowledge almost 2.5years back, and currently working as a Senior Associate, and I guess that was the best decision I made by joining Sun knowledge. The positive and collaborative work environment, empowers employees to reach their full potential.My manager, seniors and even myteam-mates always encourage me and always been helpful. And when it comes to Sun Knowledge, our company consistently delivers exceptional customer service, going above and beyond to address concerns and ensure complete satisfaction....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

If you can understand and serve your job properly then this is a nice place to work keeping Balance with family responsibilities and professional life with a package which is effective being working in Kolkata.

Dislikes

Till now nothing to dislike but there is only one support required for new joinee, an effective traing from sme for initial time period of 3 months.

Work Details

Work policy: Completely work from office but for any emergency or pandemic situation wfh is allowed

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Sun Knowledge is a fantastic place to work. The team is filled with talented and motivated individuals who are always willing to lend a helping hand. The company's commitment to innovation and excellence is evident in everything we do. The benefits package is comprehensive, and the flexible work arrangements make it easy to maintaina healthy work-life balance. I highly recommend Sun Knowledge to anyone looking for a rewarding career....Read More

Dislikes

Till you get adjusted to night shift, it might be slightly uncomfortable.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Well, I started my journey with Sun knowledge almost 2.5years back, and currently working as a Senior Associate, and I guess that was the best decision I made by joining Sun knowledge. The positive and collaborative work environment, empowers employees to reach their full potential.My manager, seniors and even my team-mates always encourage me and always been helpful. And when it comes to Sun Knowledge, our company consistently delivers exceptional customer service, going above and beyond to address concerns and ensure complete satisfaction....Read More

Dislikes

None till now.

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Likes

Working at this company has been an incredibly rewarding experience. Our leadership team not only sets ambitious goals but also provides the support and resources needed to achieve them. The culture here is one of collaboration and mutual respect. Every team member’s contribution are valued. The opportunities for professional growthare abundant with numerous programs and initiatives designed to help us expand our skills and advance our careers. I also appreciate the company’s commitment to sustainability and social responsibility. It’s inspiring to be a part of an organisation that strives to make a positive impact on the world....Read More

Dislikes

Nothing

Likes

To be honest there is nothing to like. You will get your salary every month, may be that is the one thing that I can mention, but again it is very obvious when you are working you should get paid.

Dislikes

1. Salary: the salary is not only minimal, but there is no certainty when you will get your salary. You will never get your salary at the end of the month or start of the week. They usually give salary on 6th 7th of month, there r also exceptions. Sometimes you may get a mail which states due to some unavoidable situations the salary will be delayed and it can get delayed further till 10th. 2. Appraisal: There is no fixed timing of appraisal. Initially once or twice they even cancelled the appraisal. Nowadays it is happening but still no fixed time when it will took place. They often don't provide appraisal on time and most of the time adjusted the arrear amount each month with your salary. 3. Rules and Regulations: There are rules and regulations but these can be bend as their own will. People and management can re-hire people even those who never given proper resignation, can give promotion to anyone who isn't even qualified, never given IJP and can fire anyone without any proper explanation. Most of the time they don't even deserve it. 4. Company reviews on Ambition box,google: This is the worst part of the company and when I saw this I lost all the respect for them. Every month they ask certain employees to go to Google and ambition box to post their review, give it 5 stars and write good things about the organisation and share those screenshots with the HR and asked people of management to go to those sites and give likes to those comments so that they get featured first, which is the pathetic thing a company can do and every month till now this has been happening. Even someone who is not willing to give review neither good nor bad, they will literally annoy that person everyday and will ask you whether you posted any review or not. It means most of the reviews of the company are fake or manipulated....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.