ServiceNow Senior Technical Support Engineer Reviews
based on 6 reviews
Updated 7 May, 2024
Overall Rating
3.5/5
How AmbitionBox ratings work?
Category Ratings
3.9
Salary & Benefits
3.5
Job Security
3.3
Promotions/Appraisal
3.1
Skill development
3.0
Company culture
2.7
Work-Life balance
2.7
Work Satisfaction
ServiceNow is rated
3.5 out of 5 stars on
AmbitionBox, based on 6 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
ServiceNow is rated
3.5 out of 5 stars on
AmbitionBox, based on 6 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
6 reviews found
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Popular
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 Aug 2022
Likes
Nothing
Dislikes
No job security
Very less number of projects
No professional and career growth
Horrible managers and management
Big names in HR,managers but no knowledge of any professional ettiquetes or exit or any company process
Company saves money by delaying payments, benefits, firing employees in probation period itself just before when the bonus is just about to be given to them.
RSUs company keep with it till one year and before that only most employees are either fired or asked to voluntarily resign otherwise they will provide termination letter
No support in case of medical emergency.
No humanitarian principles follow.
Bolte hai na"Naam bade aur darshan chote"
Recommend not to join this company whether as fresher, middle level or as experienced because there is no career growth and you are always in firing zone by dominant egoistic proudy managers. HR are helpless and puppets of managers.
Quick hire and quick fire
Delay in payments...Read More
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
IT Infrastructure Services Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 07 May 2024
Likes
Inclusiveness and good polices. Nice stock compensation. Good canteen.
Dislikes
A bit of pressure and stress included environment.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 19 Apr 2023
Likes
ServiceNow offers lot of benefits like stocks, health insurance with top-up for additional amount, option of working remotely, tuition benefits.
Dislikes
No work life balance, support team is really bad here and very high number of case volumes and short staffed.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Technical Support Engineer (working remotely)
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
4.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 09 Jun 2023
Likes
Pros:
- salary and stocks.
- free snacks.
- insurance.
- paternity leave for 3 months.1 month at a time.
- leaves.
Dislikes
Mark my words folks.If you havent faced any of the below scenarios I will give my 1 month salary to you.
- If you are expecting work life balance here.Trust me its 0%. u will even take time on weekends and holidays to clear your backlog cases and all.
- no limit for cases assignment.every thing here is servicenow product and platform support which is very deep.
- the questions they asked in interview and the work which am doing here is not at all relavant.
- I dont know how people are giving positive feedback for worklife balance. I worked in cs-platform technologies team.all other teams like automation,integrations,performance,ux and admin also same scenario.daily with burning cases and these teams figth internally that this case is your team issue and all.
- the training which they give and the cases and work which they assign are no way related.
- they give basic training and some internal training videos and assesment tests to go through.the training and work is far different in reality.
- the other headache is we have to attempt calls from the customers for all other teams cases as well and have to update the customer requirement over the case.
- when we are working dedicatedly on a case they will assign a new case and sometimes P1 and P2s immediately.all our troubleshooting and investigation for the previous case will be gone and again we have to start from scratch.
- no limit for cases assignment its been the same from years.they wont hire more candidates to reduce the cases workload.
- you wont sleep properly even in sleep you will think about cases and starts thinking what happens the next day.
- even if you need any senior or SME help they might not be available.coz they too will be packed with their cases and internal case tasks.we can't blame them as they too are piled up with their cases.even if they want to help us their bin and cases queue wont let them help us.
- dont fall for the high package and stocks they provide.
rest is your decision.
Think Thrice before stepping in....Read More
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
Customer Support Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 22 Apr 2021
Likes
Benefits
Dislikes
Working extra hours has become new normal due to some managers approach
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Technical Support Engineer in
Hyderabad / Secunderabad
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Software Engineer in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Sep 2024
Likes
Servicenow is a great company to settle in. The work life balance and the culture is amazing. You have very nice work colleagues.
Dislikes
Growth and learning. Its absolutely zero here.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Software Engineer in
Bangalore / Bengaluru
Full Time
·
IT Infrastructure Services Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 06 Nov 2024
Likes
Work life balance and good pay
Dislikes
It's a very big sea and you're just a drop of water in it.
So opinions and decision making will be pretty less, unless you're in a senior level
Cloud Engineer in
Hyderabad / Secunderabad
Full Time
·
IT Security Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 17 Oct 2024
Likes
Worst organization to work with
Dislikes
Worst organization to work with
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Systems Engineer in
Bangalore / Bengaluru
Full Time
·
IT Infrastructure Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Aug 2024
Likes
work life balance, office, perks and team
Dislikes
nothing as of now for me
Work Details
Work policy:
2 days/week from office
Work related travel:This is a desk job.
Senior Software Engineer in
Hyderabad / Secunderabad
Full Time
·
Engineering Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 14 Aug 2024
Likes
Good work culture
Dislikes
Nothing major
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Software Engineer in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Aug 2024
Likes
Great environment and great people to work with
Dislikes
Nothing so much so far but the talent all around is not always top level that can make your job challenging
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Software Engineer in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 May 2024
Likes
Good perks
Good Culture
Good Salary
Dislikes
None
Senior Analyst in
Hyderabad / Secunderabad
Full Time
·
Sales Support & Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 06 Feb 2024
Likes
- Monthly parties
- Strong brand value
- Open to innovation
- Flexible work policies
Dislikes
- Top-down management approach due to too many managers and directors but very few juniors to do the real work.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Associate in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 29 Jan 2024
Likes
All is good
Dislikes
The job security must be there for the employee
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
IT Support Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 05 Nov 2023
Likes
You will get stocks.No night shift.
Dislikes
No personal life.Full of pressure.Need to work atleast 15 to 18 hours so that you can manage the next day
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Other ServiceNow Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Operations Associate in
Hyderabad / Secunderabad
Full Time
·
HR Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 17 Dec 2024
Likes
The company is focused on being Employee-centric approach and understands the importance of work life balance. The company is bound to provide utmost importance to personal wellbeing.
Dislikes
The company might focus on providing free meals to the employees.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
HR Recruiter in
Bangalore / Bengaluru
Full Time
·
Recruitment & Talent Acquisition Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Dec 2024
Likes
ServiceNow offers an excellent work life balance, competitive salary and benefits along with job security plus job satisfaction. Additionally, there are ample opportunities for learning & growth here.
Dislikes
No dislikes to mention
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Talent Acquisition Specialist in
Hyderabad / Secunderabad
Full Time
·
Recruitment & Talent Acquisition Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 16 Dec 2024
Likes
It always feels like day one with its challenging tasks and the opportunity to solve business problems. The company's resources for employees learning & development are extensive, allowing us to grow alongside with company.
Additionally, the perks, the well-being days off, and the management are exceptional.
Dislikes
Nothing that I think as of now.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Lead Recruiter in
Hyderabad / Secunderabad
Full Time
·
Recruitment & Talent Acquisition Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Dec 2024
Likes
Its unique Culture, Work life balance and growth opportunities. The way company is solving the real world problems giving an equal opportunity to every employee to be part of this journey.
Dislikes
Nothing in specific.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Human Resource Business Partner Manager in
Hyderabad / Secunderabad
Full Time
·
HR Business Advisory Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 11 Dec 2024
Likes
Excellent culture, shared purpose, everyone is aligned to make this company a successful one. Love the wellbeing days, company benefits and the people.
Dislikes
Lot of work, but since it also comes with learning, not complaining.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Marketing Manager in
Hyderabad / Secunderabad
Full Time
·
Marketing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Dec 2024
Likes
Hands down the best people and the culture that I've experienced in my entire career till now. No matter what the position you're in, everybody is encouraged to speak, reach out and share new ideas. Also by far the best work-life balance - they deliver what they promise as an employer!
Dislikes
Tough to think about the cons.
Work Details
Work policy:
3 days/week from office
Work timings: Flexible Timings
Work related travel:This is a desk job.
Senior Software Developer in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 05 Jun 2024
Likes
Nothing to like apart from wellness holidays given.
Dislikes
No opportunities for growth, older technologies being used, gender biased, no women in leadership, women are treated differently. Silent layoffs, favouritism and literally everything else.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Sales Operations Assistant in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 19 Dec 2024
Likes
Good company
Dislikes
Good company, nice salary, work pressure is there
Senior Recruiter in
Hyderabad / Secunderabad
Full Time
·
Recruitment & Talent Acquisition Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Dec 2024
Likes
Job Security & everything about ServiceNow
Dislikes
None
Work Details
Work policy:
2 days/week from office
Work timings: Flexible Timings
Work related travel:This is a desk job.
Lead Recruiter in
Hyderabad / Secunderabad
Full Time
·
Recruitment & Talent Acquisition Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Dec 2024
Likes
I love the culture at ServiceNow, the various benefits that employees get especially the 12-week Paternity leave policy is a blessing!
People also ask about ServiceNow's Senior Technical Support Engineers
How is ServiceNow to work for?
ServiceNow is rated 3.5 out of 5, based on 6 reviews by employees on AmbitionBox.
ServiceNow is known for Salary & Benefits which is rated at the top and given a rating of 3.9. However, Work-Life balance is rated the lowest at 2.7 and can be improved. To know first hand how it is like to work at ServiceNow read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at ServiceNow?
According to AmbitionBox ratings, ServiceNow employees rate its salary and benefits as 3.9 out of 5. You can know more about ServiceNow Salaries at AmbitionBox
How is the work culture at ServiceNow?
Work culture is rated 3.0 at ServiceNow by 6 employees. While job security is rated 3.5 and work-life balance is rated 2.7 at ServiceNow. Read detailed reviews by employees of ServiceNow on AmbitionBox.
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ServiceNow Senior Technical Support Engineer Reviews by Locations