Rippling Customer Support Specialist Reviews

Likes

I liked the way the structure for customer support was setup within the company. I mean the way we handled our customers was very neat and this was possible only because of the structure.

Dislikes

Although the structure was pretty decent, there were a lot of flaws in training as we had to learn the product and everything that comes with the role on our own without enough materials to study. With lack of any training, we were also expected to start performing to be the best where we were still understanding how everything works. And if you didn't meet their top expectation, then you are on your way out....Read More

Likes

Salary, Food, commute are provided

Dislikes

Culture, feels more like a school system

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I really think this company is going to make it big. Great career opportunity and exposure.

Dislikes

There are challenges (that i accept) given it is still a startup. Comes with the territory.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

If you get a good supervisor, then you would really like the work. I got a great supervisor who guided me alot. He inspired me alot. I have a lot under him. He had great product knowledge and experience. Always appreciated me, motivated me, uplifted me and help me learn and grow within the organisation

Dislikes

Night Working Hours. Indians treated as servants. Do you find any US Guy working for Indians at such odd hours. US People are more favoured by the company. They get extra pays for working extra hour, but Indian people have to work overtime unpaid.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The food provided was good

Dislikes

Toxic managers and terrible office politics

Likes

Salary

Dislikes

Everything. No work life balance Complete night shifts, and in peak season they ask you to work overtime but it's not paid on weekdays. It's a complete desk job, chats, emails, and zoom calls. The process is not in place, India team is worst to help if asked. No decent way to communicate anything to associate. They just want you to work for the complete 8 hours when you are on the system, infact you can't even take a quick loo break cause you don't know if a chat is coming your way. I take my laptop to the washroom. They provide Macs to work on and give good salary, but take the life out of you. I get 80k per month, but i am dead inside. Night shifts have made is worst. I am already planning to move and can't find anything. Cause the package is so high, and no company gives this much money at entry level work. Even though the work can easily be done remotely, they are calling the Employees back to office to their Bangalore location...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I had the worst experience with Rippling. I’ll never recommend anyone!

Dislikes

Everything!

Likes

Good WLB. Everything is good so far

Dislikes

NA