NatWest Group Customer Service & Operations Analyst Reviews
based on 74 reviews
Updated 2 Oct, 2024
Overall Rating
4.0/5
How AmbitionBox ratings work?
Category Ratings
4.5
Company culture
4.4
Work-Life balance
4.1
Job Security
4.0
Work Satisfaction
3.8
Skill development
3.3
Salary & Benefits
2.9
Promotions/Appraisal
NatWest Group is rated
4.0 out of 5 stars on
AmbitionBox, based on 74 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
NatWest Group is rated
4.0 out of 5 stars on
AmbitionBox, based on 74 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in NatWest Group Customer Service & Operations Analyst Reviews
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74 reviews found
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Popular
Customer Service & Operations Analyst in
Mumbai
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 14 Jul 2018
Likes
Great people around the office , fun activities , relaxing work environment
Dislikes
Career growth
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Banking Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 20 Jul 2024
Likes
Work-life balance
Dislikes
I would not recommend working for this company who are getting hired on (FTC) if you're looking for job stability and growth. Despite completing the probation period, I was hired on a Fixed Term Contract (FTC) and was never made permanent. Here are my key issues:
1.Lack of Job Security: Even after successfully completing the probation period, they continued to keep me on a fixed-term contract with no intention of making me a permanent employee.
2.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job.
3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract.
4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees....Read More
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Jun 2024
Likes
Work-Life Balance
Convenience
Dislikes
Career Growth is very slow
Salaries are not competitve
Everything moves in Hierarchy
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Chennai
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 29 May 2024
Likes
Company culture, work life balance
Dislikes
Pay, growth and appraisal
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Chennai
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 May 2024
Likes
Good place to work
Dislikes
Nothing to say
Work Details
Work policy:
10 days
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 21 May 2024
Likes
Less work load ,
Dislikes
Promotion
Customer Service & Operations Analyst in
Bangalore / Bengaluru
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 10 May 2024
Likes
Nothing much to say here
Dislikes
Nothing much to say here
Customer Service & Operations Analyst in
Chennai
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 08 Apr 2024
Likes
Good company to work at. Good salary and great colleagues.
Dislikes
Work life balance is not good. I worked as a complaints handler.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service & Operations Analyst in
Chennai
Full Time
·
Finance Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Apr 2024
Likes
Positive vibes And positive environment also very flexible
Dislikes
Nothing negative it's only full of Positivity
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 19 Jan 2024
Likes
Their work culture you can balance your personal life and professional life.
Dislikes
I am working for 1.5 yrs and they didn't make my whole team permanent and they didn't give appraisal too.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Retail banking Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Nov 2023
Likes
Natwest is known for offering an exceptional working environment that prioritizes job security and employee satisfaction. The company stands out by providing flexible work options, allowing employees to maintain a healthy work-life balance. Additionally, Natwest offers numerous opportunities for professional growth and development, fostering a culture of continuous learning. This commitment to personal and career advancement makes Natwest an ideal place for individuals looking to excel in their careers. The combination of job security, flexibility, and growth prospects sets Natwest apart as an employer of choice, ensuring its workforce thrives in a supportive and dynamic environment....Read More
Dislikes
The one aspect I find less satisfactory is the salary structure. While Natwest excels in many areas, the compensation package could be more competitive to better reflect the skills and dedication of its employees. Improving the salary structure would make it an even more attractive workplace overall.
Work Details
Work policy:
Alternative week
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Bangalore / Bengaluru
Full Time
·
Service Delivery Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 May 2023
Likes
There is a great work life balance. Lot of learning is involved. Senior management and leadership term keep interacting on regular basis. There is a constant support from your manager to grow and develop within your current environment as role.
Dislikes
Nothing as such, maybe a better office for Bangalore staff.
Work Details
Work policy:
40% of total wording days in a month
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Chennai
Full Time
·
BFSI, Investments & Trading Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 27 May 2023
Likes
Working culture varies and it depend on the team that we work.
Dislikes
No appraisal, no promotion.
No proper background and higher level people have insufficient knowledge about the team and process.
No proper understanding on corporate environment and no proper communication within teams and locations .
Work Details
Work policy:
Working from office is max 8 days per month.40% of working days in a month.
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
People also ask about NatWest Group's Customer Service & Operations Analysts
How is NatWest Group to work for?
NatWest Group is rated 4.0 out of 5, based on 74 reviews by employees on AmbitionBox.
NatWest Group is known for Company culture which is rated at the top and given a rating of 4.5. However, Career growth is rated the lowest at 2.9 and can be improved. To know first hand how it is like to work at NatWest Group read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at NatWest Group?
According to AmbitionBox ratings, NatWest Group employees rate its salary and benefits as 3.3 out of 5. You can know more about NatWest Group Salaries at AmbitionBox
How is the work culture at NatWest Group?
Work culture is rated 4.5 at NatWest Group by 74 employees. While job security is rated 4.1 and work-life balance is rated 4.4 at NatWest Group. Read detailed reviews by employees of NatWest Group on AmbitionBox.
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NatWest Group Customer Service & Operations Analyst Reviews by Locations