Muthoot Fincorp Customer Service Executive Reviews
based on 1.5k reviews
Updated 28 Dec, 2024
Overall Rating
4.5/5
How AmbitionBox ratings work?
Category Ratings
4.4
Job Security
4.4
Skill development
4.4
Company culture
4.3
Work-Life balance
4.2
Work Satisfaction
4.0
Promotions/Appraisal
4.0
Salary & Benefits
Muthoot Fincorp is rated
4.5 out of 5 stars on
AmbitionBox, based on 1.5k company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Muthoot Fincorp is rated
4.5 out of 5 stars on
AmbitionBox, based on 1.5k company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Muthoot Fincorp Customer Service Executive Reviews
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1.5k reviews found
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Popular
Customer Service Executive in
Chennai
Full Time
·
Sales Support & Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 03 Dec 2024
Likes
Salary credited every month on time.
Dislikes
Salary Package not satisfied . Compare with other NBFC Salary very low. This job very pressure.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Ajmer
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 15 Dec 2024
Likes
I like the salary structure, growths
Dislikes
What I dislike about is branch culture BM plays the dirty politics and promote the one who he wants to apraise
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country, Travel Within City.
In this company colleauges are good working with them..
Dislikes
So much targets give to the employees that cause very frustration is there in this company so much politics is there inside this company. Waiting for the employees mistake to chance scolding to employees overall company environment is not good for working...
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Top Muthoot Fincorp Customer Service Executive Interview Questions
Safe and secure for the girls. Customer use for the product are sales.
Good view of customer and employee relations.
Dislikes
I will convey customer satisfaction is pledge amount provided by cash not interested for online transaction.
Muthoot employee are he family so don't underestimate for other employees and respect for all employees .
Work Details
Work days: Monday to Saturday
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 17 Nov 2024
Likes
I am extremely satisfied with the working environment and appreciate the timely payment of salary and incentives.
Dislikes
Our company environment is excellent, but our Area Manager's abusive language and sales driven approach compromise our well-being and role clarity. As Customer Service Executives, we're expected to focus on sales 90%, conflicting with our core responsibilities. We need support to address these issues and align our roles with customer service goals
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 Nov 2024
Likes
I like the rule and regulations. Culture is good my colleagues are very nice they help me a lot
Dislikes
Closing time and sometimes time limit exceeded and it's very hectic to balance personal life ... It's necessary to fix closing time either pay extra salary
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Visakhapatnam
Full Time
·
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Nov 2024
Likes
Though I was a fresher in this company, apart from my past role. I thrive in environments where I can constantly learn a new things and develop my skills from my beloved colleagues. It helped me to grow both professionally and personally. I mostly like when customer feels satisfied with my given offers and benefits.
Dislikes
One thing I feels dislike when customer question us about our service during HOT SUMMER.
You are reading trusted reviews. Keep reading to find out more about
Muthoot Fincorp.
Customer Service Executive in
Mangaluru
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 08 Nov 2024
Likes
job timing is good and salary credit to the employees account on time.
Dislikes
They are not giving importance to experience staffs and target is too heavy to complete. And no one is there for proper response to employees issues.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
I don't just get good salary and new employees get both good salary and promotion. I hope you pay attention to the old ones who are associated with your company first.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Nov 2024
Likes
This is a very good workplace to work, here you get to learn a lot of new things, and the seniors are also quite supportive, and if we talk about the salary package, that too is quite impressive .
Dislikes
I don't think there is anything to dislike about the mouth, but yes, it is an issue of holidays, I get off very rarely, it gets quite stressful here, I don't get any leave, everything else is fine,
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Patna
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Nov 2024
Likes
I have been working in this company for one year. And I have seen that this company takes a lot of care of its employees. The seniors here are also very good, I have learned many things from my elders in one year.
Thank you so muchh muthoot Fincorp. 😊
Dislikes
Nothing.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Idukki
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Nov 2024
Likes
I am seeking a challenging and rewarding opportunity where I can utilize my skills and abilities to make a positive contribution to the organization. I am confident that I can be an asset to muthootfinancelimited.in, and I am eager to work in a team-oriented environment where I can add value to the company.
Dislikes
Nothing dislike about this company...
Very much satisfied...
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 07 Nov 2024
Likes
working at Muthoot FinCorp because of the learning culture, great leaders, and inclusive work environment
Dislikes
Low salary: Some say that the salary is low
No career growth: Some say that there is no career growth
No leaves sanction: Some say that there is no leaves sanction
Late sittings: Some say that there are late sittings
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Executive in
Madurai
Full Time
·
Banking Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 07 Nov 2024
Likes
Working at Muthoot Fincorp is fulfilling due to its mission to serve and empower underserved communities. The company offers great growth opportunities and encourages skill development, which keeps the work challenging and rewarding. There’s a supportive work culture that values employees’ well-being. Muthoot’s focus on digital innovation means we’re always evolving. Being part of such a trusted and reputed brand brings pride and purpose to each day....Read More
Dislikes
nothing
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bhopal
Full Time
·
Marketing Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 07 Nov 2024
Likes
Good experience in my life . muthoot fincorp culture are family members all branch employee and training a every employee and motivation all of you
Dislikes
Target incentive are poor
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
International Travel.
Customer Service Executive in
Nellore
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 06 Nov 2024
Likes
Company was good and time to we get salary and I was learn some operation it will use for my future....in this company safety for womens
Dislikes
In this company work hard person are CSE and they get low salary when compared to others.Before I joining muthoot I work in banking sector but they never say me leave this job here I leasen so many time u leave this job I will take some new Employee and I will not understand in this case all senior Employee leave this organization they get alot operational issue and suspicious gold loan and *I request to the company please divided operation for CSE and business u will take some business executive* and I am requesting to the company please reduce pan card amount I don't want pan card incentive also please reduce pan card amount and swarna varsham gram please decrease it was very high when compared to others and we have lot of targets will reduce and if company give 100% will try 70% of our targets but our higher official are want 120% and they give us lot of pressure and they give us lot of pressure and now days kyc is difficult for us bur they want 120% and when customer came we done but here official are announce the BIG DAY that time we can't do they get so much pressure us please action because we salary for service the customer but we totally doing sale it is not correct way want was think...Read More
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Kochi
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 Nov 2024
Likes
Not employee friendly, poor salary structure, make employee uncomfirtable, 99% of our employees are not satisfied.
Dislikes
Poor salary structure, uncomfirtable work culture, make profit using the employees but not giving much incentives
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Kanpur
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 Jul 2024
Likes
Not a good place for a candidate who wants to grow .
Dislikes
Working one or two and others are sitting all the time. And enjoy the day without work.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within Country, Travel Within City.
Customer Service Executive in
Mumbai
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Jun 2024
Likes
Nothing such
Dislikes
While serving notice period and not took any leave then also they're not providing my salary so bad experience it is working with muthoot no one is responsible to give response..
Work Details
Work days: Monday to Saturday
(Strict Timings)
Customer Service Executive in
Sultanpur
Full Time
·
Custumer service executive Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Dec 2024
Likes
All member mfl supporting
Dislikes
Salary increment very low
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
International Travel.
People also ask about Muthoot Fincorp's Customer Service Executives
How is Muthoot Fincorp to work for?
Muthoot Fincorp is rated 4.5 out of 5, based on 1.5k reviews by employees on AmbitionBox.
Muthoot Fincorp is known for Job Security which is rated at the top and given a rating of 4.4. However, Salary & Benefits is rated the lowest at 4.0 and can be improved. To know first hand how it is like to work at Muthoot Fincorp read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Muthoot Fincorp?
According to AmbitionBox ratings, Muthoot Fincorp employees rate its salary and benefits as 4.0 out of 5. You can know more about Muthoot Fincorp Salaries at AmbitionBox
How is the work culture at Muthoot Fincorp?
Work culture is rated 4.4 at Muthoot Fincorp by 1.5k employees. While job security is rated 4.4 and work-life balance is rated 4.3 at Muthoot Fincorp. Read detailed reviews by employees of Muthoot Fincorp on AmbitionBox.
Is work from home available in Muthoot Fincorp?
According to AmbitionBox, 6% Muthoot Fincorp employees work from home permanently, and 1% work from office 2 days/week (based on 621 AmbitionBox reviews in last 6 months).
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Muthoot Fincorp Customer Service Executive Reviews by Locations