Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

British Airways

Compare

3.1

based on 204 Reviews

Video summary

Filter reviews by

British Airways Customer Service Advisor Reviews

Updated 6 Oct, 2023

Overall Rating

4.5/5

based on 10 reviews

Rating distribution

4 (50.0%)

1 (12.5%)

Category Ratings

4.5

Job security

4.1

Skill development

4.0

Work satisfaction

3.9

Salary

3.6

Company culture

3.5

Promotions

3.3

Work-life balance

What employees say about British Airways?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

86% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

2 reviews

4.1

Rated by Men

6 reviews

Jobseekers also viewed

InterGlobe Aviation Reviews

3.6

• 2.7k reviews

Air India Reviews

3.7

• 1.3k reviews

Spicejet Reviews

3.6

• 1.1k reviews

Jet Airways Reviews

4.6

• 1.1k reviews

Boeing Reviews

3.9

• 578 reviews

Qatar Airways Reviews

3.9

• 567 reviews

Airports Authority of India Reviews

4.3

• 511 reviews

AirAsia Reviews

3.6

• 273 reviews

GE Aviation Reviews

4.2

• 240 reviews

Dnata Reviews

3.6

• 228 reviews

Emirates Airlines Reviews

3.9

• 214 reviews

Safran Engineering Services India Reviews

3.4

• 181 reviews

Etihad Airways Reviews

4.1

• 132 reviews

Saudi Arabian Airlines Reviews

4.1

• 102 reviews

Gmr Aero Technic Reviews

3.9

• 93 reviews

United Airlines Reviews

4.0

• 83 reviews

Interglobe Technology Quotient Reviews

4.2

• 81 reviews

Millennium Aero Dynamics Reviews

4.2

• 73 reviews

Gvk Power & Infrastructure Reviews

4.0

• 71 reviews

Wings Brand Activation Reviews

3.9

• 72 reviews

10 reviews found

Sort by: Popular

Customer Service Advisor in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Nov 2024

Likes

Friday treats plus other treats which is done by the organisation for the occasional days .

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good

Dislikes

There is nothing u can say bad about it ..It's a Person who make his or her opinion..From my point of view I cannot see any negative things.

Customer Service Advisor in Gurgaon / Gurugram

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 05 Apr 2023

Likes

Tbh there is nothing to like about the company it has many issues

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Wish we could get better tools to work and provide resolutions to the passengers.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Advisor in London

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Oct 2023

Likes

Very good atmosphere and people respecting each other

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There’s nothing to dislike because I like everything

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Advisor in Gurgaon / Gurugram

Full Time

Executive club Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 13 Feb 2019

Likes

British airways is the best company in terms of co-workers, holding relations with managers, as every is approachable and will help you with anything required. Some police's are not too employee friendly but kind of environment and work knowledge they provide , it helps you to forget any other inconvenience you feel. No one runs behind you for anything, no mental pressure, in simple words you enjoy your work....Read More

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

It actually disturbs your work-life balance.

Work Details

It's exciting, when every call is a challenge and

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Advisor in Gurgaon / Gurugram

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Jun 2022

Likes

The air has oxygen in it!

Dislikes

Everything!!

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Boring!

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Advisor in Gurgaon / Gurugram

Loyalty Marketing Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Dec 2018

Likes

A very professional environment to work in!!

Skill development - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing really

Work Details

Very dynamic. Every day is different from another!!

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Advisor in Gurgaon / Gurugram

Operations Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 Dec 2018

Likes

Just the travel benefits

Dislikes

Management and transportation needs renovation big time improvement required in the work environment Cafeteria doesn’t serve healthy food When it comes to incentives they only know one way i.e not to provide any and find reasons to save that .

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about British Airways.

Customer Service Advisor in Gurgaon / Gurugram

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 16 Mar 2018

Likes

Easy approach to all depatments

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

Rotational shifts

Work-life balance - Poor

Work Details

Good learning

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Interview Tips & Stories

a senior software engineer

45 Days Into Notice & No Offers – What Should I Do?

I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!

Got a question about British Airways?

Ask anonymously on communities.

Claim your company page and respond to reviews as an employer.

Tell us how to improve this page.

British Airways Customer Service Advisor Reviews by Locations

British Airways Customer Service Advisor Gurgaon / Gurugram Reviews

British Airways Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 10 British Airways reviews submitted by British Airways employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if British Airways is the right company for you. 100% of emp...Read more