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Mercer Customer Success, Service & Operations Department Reviews

based on 28 reviews
Updated 24 Dec, 2024

Overall Rating

3.8/5
How AmbitionBox ratings work?

Category Ratings

4.0

Job Security

3.7

Company culture

3.6

Work-Life balance

3.6

Skill development

3.5

Salary & Benefits

3.5

Work Satisfaction

3.2

Promotions/Appraisal

Top Mentions in Mercer Customer Success, Service & Operations Department Reviews
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28 reviews found for "salary"

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Top Mercer Interview Questions

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Read Mercer Reviews based on designations

3.7
 Senior Analyst

 (124)

3.8
 Process Developer

 (115)

4.1
 Process Champion

 (71)

3.9
 Assistant Manager

 (44)

4.2
 Senior Software Engineer

 (26)

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People also ask about Mercer's Customer Success, Service & Operations Department

Is Mercer's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 156 employee reviews, it's clear that most employees have an average experience working at Mercer's Customer Success, Service & Operations Department. Job Security holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 3.2. Read reviews about job security and career growth on AmbitionBox.
Does Mercer's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Mercer's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.5 out of 5, based on 156 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Mercer's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Mercer's Customer Success, Service & Operations Department, click here.
How is the work culture at Mercer's Customer Success, Service & Operations Department?
Work culture at Mercer's Customer Success, Service & Operations Department is rated 3.7 out of 5 by 156 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Mercer's Customer Success, Service & Operations Department, click here.
How is the job security at Mercer's Customer Success, Service & Operations Department?
Based on 156 reviews on AmbitionBox, Mercer's Customer Success, Service & Operations Department employees rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Mercer's Customer Success, Service & Operations Department, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Mercer's Customer Success, Service & Operations Department, click here.
Is work from home available at Mercer's Customer Success, Service & Operations Department?
According to AmbitionBox, 5% of Mercer's Customer Success, Service & Operations Departmentemployees work from home permanently, 5% work from the office, and 90% follow a hybrid model, based on 20 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at Mercer's Customer Success, Service & Operations Department, click here.
How do I get a job at Mercer's Customer Success, Service & Operations Department?
To get a job at Mercer's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Mercer interview questions and practice your responses to prepare thoroughly.

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Work Policy at Mercer Customer Success, Service & Operations Department

i
Workplace policy may vary based on Department, Designation and Location.

based on 20 reviews in last 6 months

Hybrid

Hybrid

90%

3 days/week from office

55%

Other hybrid work policies

20%

2 days/week from office

15%

Permanent work from home

Permanent work from home

5%
Work from office

Work from office

5%

Gender Based Ratings at Mercer Customer Success, Service & Operations Department

based on 256 reviews
3.7
Rated by 76 Women

Rated 4.1 for Job Security and 3.5 for Skill Development

women
3.9
Rated by 180 Men

Rated 4.0 for Job Security and 3.8 for Company Culture

men

Working Days at Mercer Customer Success, Service & Operations Department

based on 257 reviews
Monday to Friday
93%
Rotational Shift
3%
Other
2%
Monday to Saturday
1%
Alternate Saturday off
1%

Work Timings at Mercer Customer Success, Service & Operations Department

based on 257 reviews
Flexible timing
Strict (6.30am - 3.30pm)
Strict (5.30pm - 2.30am)
59%
9%
6%
26% employees reported other strict timings

Shift Timings at Mercer Customer Success, Service & Operations Department

based on 257 reviews
Day shift
Night shift
76%
24%

Business Travel at Mercer Customer Success, Service & Operations Department

based on 257 reviews
No travel
80%
Within city
12%
International travel
5%
Within country
3%
Senior Analyst
317 salaries
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₹2 L/yr - ₹6.5 L/yr

Process Developer
255 salaries
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₹2.6 L/yr - ₹9 L/yr

Process Champion
197 salaries
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₹3.5 L/yr - ₹10 L/yr

Assistant Manager
151 salaries
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₹5 L/yr - ₹13.5 L/yr

Team Manager
73 salaries
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₹7.6 L/yr - ₹18 L/yr

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