Mercer Assistant Manager salaries in Customer Success, Service & Operations in India (Updated 2025)

Likes

Salary is comparatively higher than other firms.

Dislikes

Lack of support from manager. Too much favouritism culture exists. Also they have now increased heirarchy which has made way too difficult to reach into a people manager role.

Likes

The company is open to adopts the technology. Recently adopten new reporting mechanism. I have good team mates and management and get chance to learn new things everyday.

Dislikes

Compensation is low but growth opportunities are high.

Likes

Company values and people centric organisation. Care a lot about people

Dislikes

Perks and Salary benefits are not good. Management is biased and runs around few people. Poor skill development, quality of work is very low.

Likes

They provide free cab and meals. Performance pressure is average in the role that i'm in. There is flexibility in changing your shifts. They give opportunity for colleagues to get involved in Learning & Development agenda.

Dislikes

...e of the same in the role i'm performing, as it's not a typical operations role. Pay levels are low as compared to industry standards. Opportunities to move within the organisation to other roles/geographies is limited.

Likes

Decent work life balance. Free transport and food (credits provided in app for each day you come to office) Like a government company, it has good job security. Multiple people here with 10+ years on the job.

Dislikes

... after joining because job description gives a false sense of high quality work. Below average salary. Unusually high level of corporate politics and favouritism atleast in investment team. Attendance taken everyday like in school. People with lot of experience in this firm are actually stuck here because they never got their skills developed (copy paste doesn't require any skills) so firm hires them. Also, managers are absolutely incompetent. Also, 3 MONTH NOTICE period to curb attrition.