Mercer Customer Care Executive salaries in India

Likes

Company values and people centric organisation. Care a lot about people

Dislikes

Perks and Salary benefits are not good. Management is biased and runs around few people. Poor skill development, quality of work is very low.

Likes

- The company campus is fantastic. - The salary structure ensures a good in-hand - A substantial PF deduction helps in building strong savings

Dislikes

- Leadership is dominated by long tenured employees, (~70 percent of the workforce), making it nearly impossible for new employees to bring fresh ideas. - New hires rarely last more than 3 years- They are either pushed out or struggle to sustain in a culture that favors old guards. - Instead of fixing core management issues, leadership constantly reshuffles employees while keeping themselves untouched - Major decisions , including layoffs, happen behind close doors with little to no communication. - The organization reacts to problems instead of planning ahead, leading to instability and constant restructuring. - Employees are left in the dark about long-term strategies, making career planning uncertain. - Performance evaluations are inconsistent and politically influenced , hard work often goes unnoticed unless you are part of leadership's inner circle. - Promotions are rare and not on merit, leading to stagnation and high attrition. - The company discourages innovation, despite having an "portal"- most suggestions gets ignored and later rebranded as leadership's own. - Despite claiming to encourage teamwork, department operates in silos, making cross-functional work frustrating - Internal knowledge-sharing initiatives lacks depth and practical value, existing mostly for optics. - HR protects leadership rather than advocating employees, making it difficult to raise concerns. - Exit interviews mere formality, with no real attempt to address systemic issues - Rigid work policies, employees are forced to commute multiple times a week on different leadership locations. - New employees planning to join Organization should be clear on this trap before making any decision

Likes

...ization for learning new things, good environment, helpful employer n employees. Salary depends how hard work are you. Shift timing 8 to 5 which is very good. 5 days working. You will give proper time to your family. Breakfast, lunch and dinner is provided to everyone which is also good.

Dislikes

No dislike.

Likes

Work life balance and all the other facilities they provide like cab, leaves, medical benefits etc are totally awesome

Dislikes

Salary, promotions and appraisal are the areas wherein they need to work...also internal job postings should be more transparent.

Likes

Likes - Work Life Balance, Young Team

Dislikes

Dislikes - Sexist management, Heavy Politics, Office Culture, Learning becomes stagnant, Low Salary, No Benefits, Super strict work hours, basically this place is an extension of school, you won't feel like you're in corporate now.