Kapture CX Senior Customer Success Manager Review

1 review found

Sort by: Popular

Similar companies

View All

Freshworks Reviews

3.5

• 664 Reviews

Zoho Reviews

4.3

• 926 Reviews

Salesforce Reviews

4.1

• 809 Reviews

HubSpot Reviews

2.7

• 8 Reviews

Oracle Reviews

3.7

• 5k Reviews

SAP Reviews

4.2

• 1.6k Reviews

Aurigo Reviews

4.8

• 534 Reviews

Peel-works Reviews

4.0

• 451 Reviews

Prime Focus Technologies Reviews

3.4

• 405 Reviews

Nowfloats Technologies Reviews

3.2

• 355 Reviews

Top trending discussions

View All

Career Advice

2w (edited)

an associate technical leader

Toxic Work Environment

Hi Everyone. I recently joined a company to grow, but the work environment is toxic. The manager is rude, doesn’t guide, and gets angry when I ask questions. They rely on Excel for tasks instead of proper tools like Jira, and tasks lack clear details. Many seniors have quit, and the team is disorganized. HR couldn’t help, and the stress is affecting my mental health. Should I stay or resign? Will leaving early harm my career? If I stay, how can I manage this .without losing my peace?

Got a question about Kapture CX?

Ask anonymously on communities.

Similar Designation Reviews

Project Manager in Bangalore / Bengaluru

Full Time

Technology \/ IT Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 25 Dec 2024

Likes

It's good if you are young and okay with no work life balance and okay with hardships

Dislikes

No boundaries Extreme micro management Unnecessary politics and favor Overload of work Not recommended for south Indians. Not being racist just telling facts. All the northies. There's a C level executive from the investor side and he makes your life miserable and he'll. Lot of office politics and blame game if the client is leaving Kapture. No accountability of leadership team. Direction is also wrong....Read More

Project Manager in Bangalore / Bengaluru

Full Time

Technology / IT Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 30 Jul 2024

Likes

There is nothing to like.

Dislikes

Everything!!! The management is terrible, no one knows what to do but they'll do whatever they think, no ethics, micro management (because there are too many people who are jobless sitting in VP, AVP and managers position and doing this non-sense). No proper focus, people will do work only when a client escalates. No career path, nomotivation, no WFH, basically this company offers nothing!! DO NOT THINK OF JOINING as this company is going to grounds....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City, Travel Within Country.

Operations Manager in Bangalore / Bengaluru

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 24 Nov 2024

Likes

1) End to end ownership opportunity 2) Good learning curve 3) Leadership is very supportive and has very clear strategic vision 4) Good company culture

Dislikes

somtimes internal processes seems confusing. it can be improved.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Project Manager in Bangalore / Bengaluru

Full Time

Technology / IT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 09 Apr 2024

Likes

Kapture has an amazing work culture with positive environment and welcoming collogues. Its a great company to kick start your career with and i would definitely recommend it to others.

Dislikes

Nothing.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Sales Manager in Bangalore / Bengaluru

Full Time

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Nov 2024

Likes

Culture is good & lot of opportunity to grow. Mostly people are supportive. Hike is also very good Good work life balance

Dislikes

Nothing except all day work from home

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Success Manager in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 08 Apr 2024

Likes

It's a good environment if you know how to manage communication between different teams.

Dislikes

Recent uncertainty regarding job security is a concern

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Success Manager in Bangalore / Bengaluru

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 09 Jan 2024

Likes

Salary on time When I joined my manager was really helpful and supportive, unfortunately he is not in the system any more Nice office

Dislikes

No process In case of a customer facing role( implementation, support and success) you have to coordinate with tech and product team which is a pain in itself. Most of them are rude and you to after them to discuss the requirements. There was a new leadership team that was hired in May post funding. All the VPs hired have left in less than 6 mon including the one who was there for 5+ years. You will only have to face escalations as tech points are always delayed and mostly by months. The platform is quiet unstable and lot of recurring issue occurs. Sometime it takes months to resolve P0 issues. No hybrid model In case someone from product team is required over a client call trust me its an herculean task to set up a call. You have to beg them for it. In case you take approval then you have to ask for the time, in case you see a empty slot on their calendar and book a slot, they will never join. Yoi need to ask first before booking . How pathetic is this The company is very tech team centric and not customer centric...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Business Development Manager in Bangalore / Bengaluru

Full Time

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Mar 2024

Likes

Healthy work environment , management is approachable and open to hear new ideas.

Dislikes

Nothing as of now

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Project Manager in Bangalore / Bengaluru

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 25 Apr 2024

Likes

Learning, Environment, Skill development, IJPs

Dislikes

Politics, WFO, No job security

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Success Manager in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 20 Nov 2024

Likes

Deep focus on planning and strategic thinking

Dislikes

Team building activities

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Other Kapture CX Reviews

Web Developer in Bangalore / Bengaluru

Full Time

Engineering Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 08 Oct 2024

Likes

I appreciate that Adjetter Media Network Pvt Ltd is a great opportunity for interns. The company provides valuable experience and the chance to develop skills that can significantly benefit your future career. The learning environment is supportive, and the team is knowledgeable, making it a worthwhile place for gaining practical insights into the industry.

Dislikes

However, one major downside is the lack of job security. Employees can be let go without any prior notice, which creates an atmosphere of uncertainty. This practice can be quite stressful and is something that the company should seriously consider addressing for the well-being of its staff.

Presales Consultant in Bangalore / Bengaluru

Full Time

BD / Pre Sales Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 30 Sep 2024

Likes

The journey has been good at Kapture as per my career

Dislikes

the career growth is just a trap to show newcomers as an example I feel. The decisions for anything and everything are taken by the CEO and other higher management people just follow the instructions blindly. No work ethic or value for people who work for the company

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

UI UX and Visual Designer in Bangalore / Bengaluru

Full Time

UI / UX Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 16 Jul 2024

Likes

I enjoy the dynamic nature of my role, where each day presents new challenges and opportunities to collaborate with talented teams to create innovative solutions for our customers. I value the company's dedication to fostering a culture of continuous learning and improvement, which enables me to grow both personally and professionally. Moreover, being part of a team passionate about delivering exceptional customer experiences is incredibly rewarding....Read More

Dislikes

Coffee machine is pathethic and has no cafetria

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Software Developer in Bangalore / Bengaluru

Full Time

Software Development Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 13 Dec 2024

Likes

Skill development as we will be getting an opportunity to work on different modern aspects in our tech stacks and for a change from regular work different activities and hackathons also they organise which is good.

Dislikes

Now the work environment and management has changed which can be better.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Associate Product Manager in Bangalore / Bengaluru

Full Time

Product Management - Technology Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 25 Apr 2024

Likes

Kapture is the best place to start working with straight out of the college or for people having 2-3 years of experience in the Service CRM platform. You will learn how to manage your work, how to keep following ups on proper timelines and brainstorming ideas of making the roadmap of the coming future of the product with the initial base

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Presales Consultant in Bangalore / Bengaluru

Full Time

BD / Pre Sales Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 18 Nov 2024

Likes

Working at kapture has been a great experience for me. The team is very supportive and I'm lucky to work with such a wonderful group colleagues. The best part is there's no need to extend beyond working hours, allowing for a healthy work-life balance.

Dislikes

Strict working hours in the office.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Product Specialist in Bangalore / Bengaluru

Full Time

Technology / IT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 22 Mar 2024

Likes

I enjoy the dynamic nature of my role. Every day brings new challenges and opportunities to collaborate with talented teams to create innovative solutions for our customers. I appreciate the company's commitment to fostering a culture of continuous learning and improvement, which allows me to grow both personally and professionally.Additionally, being part of a team that is passionate about delivering exceptional customer experiences is incredibly rewarding...Read More

Dislikes

coffee machine is pathethic and has no cafetria

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Research Analyst in Bangalore / Bengaluru

Full Time

Market Research & Insights Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 09 Jul 2024

Likes

1. Organised workflow with plans and strategy. 2. Freedom to complete deadlines, Assigned tasks and pragrammes. 3. No additional work hours or extenions.

Dislikes

1. Lack of importance in certain teams with their role, position, salary pay and incentives. 2. Not any greater skill training provided by the company with respect to the roles.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Manager in Bangalore / Bengaluru

Full Time

Management Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 02 Jul 2024

Likes

- Culture of hustle and mission oriented - Building a sustainably profitable organization - A very healthy culture and weekly activities for employees - Good work life balance

Dislikes

- More townhalls needed with founders and leadership

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

System Administrator in Bangalore / Bengaluru

Full Time

Administration Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 18 Nov 2024

Likes

Kapture is very committed to the professional growth of its employees. one of the things I really enjoy about working at Kapture Cx is the innovative and fast-paced work environment.

Dislikes

Nothing such of something.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Tell us how to improve this page.

Kapture CX Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 1 Kapture CX review submitted by Kapture CX employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Kapture CX is the right company for you.

Home >
Reviews >
Kapture CX Reviews >
Kapture CX Senior Customer Success Manager Reviews

Kapture CX Senior Customer Success Manager Reviews

1 review found

Similar companies

Similar Designation Reviews

Other Kapture CX Reviews

People also ask about Kapture CX's Senior Customer Success Managers

Tell us how to improve this page.

Kapture CX Reviews by Designations

Calculate your in-hand salary