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Engaged Employer

Kaplan

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4.0

based on 73 Reviews

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Kaplan Customer Success, Service & Operations Department Reviews

based on 7 reviews

Updated 6 Nov, 2024

Overall Rating

3.0/5

How AmbitionBox ratings work?

Category Ratings

4.1

Work-life balance

3.1

Company culture

3.0

Job security

2.8

Work satisfaction

2.8

Skill development

2.3

Salary

1.9

Promotions

Explore Reviews by Department

View All

Customer Success, Service & Operations

3.0

• 7 Reviews

Engineering - Software & QA

4.0

• 21 Reviews

Content, Editorial & Journalism

4.0

• 6 Reviews

Data Science & Analytics

3.8

• 4 Reviews

7 reviews found

Sort by: Popular

Production Editor in Bangalore / Bengaluru

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 06 Nov 2024

Likes

Its culture, environment, flexibility

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Less chance for growth, less credibility

Database Admin in Bangalore / Bengaluru

Full Time

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 26 Apr 2023

Likes

Life Balance

Work-life balance - Good

Dislikes

Politics, DBA operations team has biased manager supporting one guy , they have rapo from past 10 years from previous companies , he projects him every time in every best possible way . New technology learning first chance goes to this guy, and they recruit people who they know. Forming a group of people supporting among themselves. US Management is unaware of this .

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Customer experience Specialist in New Delhi

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 17 Oct 2023

Likes

I didn't feel much work pressure even if there was alot of work

Dislikes

No benefits, almost zero growth rate, and super less hike

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Database Admin in Bangalore / Bengaluru

Full Time

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 26 Apr 2023

Likes

work from home 3 days

Dislikes

DBA environment is not very big , no much work to do , just team members hopping around , even US team members are just warming up their seats.

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer experience Specialist in Bangalore / Bengaluru

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Jan 2023

Likes

Culture is very good

Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Perks/benefits is not as expected

Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer experience Specialist in Bangalore / Bengaluru

Customer Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 23 Feb 2022

Likes

I like the constant support from the upper management

Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

The work profile is not defined properly. The company is way behind the tech stack and still uses conventional procedures.

Skill development - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Admission Officer in New Delhi

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Apr 2021

Likes

Feeling blessed to work with Kaplan, good salary hike and bonus every year

Salary - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Top trending discussions

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Career Advice

a project engineer

Notice period, early join

My current company notice period is two months 23-Dec-2024 to 20-feb-2024. But my new employer asking for early join ie 3rd of feb! I requested for early relieve to My current employer. Verbally they agreed to relieve two weeks early but now they not ready to relieve early. They want me to complete two months notice period. My new employer asking to join early! What can I do? Please some some give best advice?

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Jobs at Kaplan

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Customer & Learner Experience Specialist I, Innovation

Bangalore / Bengaluru

1-5 Yrs

Not Disclosed

Senior Software Engineer I, AI/ML

Bangalore / Bengaluru

2-5 Yrs

Not Disclosed

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 Kaplan reviews submitted by Kaplan employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Kaplan is the right company for you. 83% of employees reported the working d...Read more

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Kaplan Reviews >
Kaplan Customer Success, Service & Operations Department Reviews Reviews

Working Days at Kaplan Customer Success, Service & Operations Department

based on 7 reviews

Monday to Friday

83%

Rotational Shift

17%

Work Timings at Kaplan Customer Success, Service & Operations Department

based on 7 reviews

Strict (10.30am - 7.30pm)

Strict (9.30am - 6pm)

40%

20%

40% employees reported other strict timings

Shift Timings at Kaplan Customer Success, Service & Operations Department

based on 7 reviews

Day shift

100%

Business Travel at Kaplan Customer Success, Service & Operations Department

based on 7 reviews

No travel

67%

Within city

33%

Kaplan Salaries in Customer Success, Service & Operations Department in India

Customer experience Specialist 3 salaries	₹4 L/yr - ₹8 L/yr
Email Support Executive 2 salaries	₹5 L/yr - ₹6 L/yr
Operations Coordinator 2 salaries	₹5.4 L/yr - ₹6.6 L/yr
Admission Officer 2 salaries	₹7.4 L/yr - ₹7.5 L/yr
Senior Operations Coordinator 2 salaries	₹7.7 L/yr - ₹8.3 L/yr