JustDial Customer Service Executive review

What employees say about JustDial?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

46% employees reported

Flexible timing

46% employees reported

No travel

79% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

13 reviews

3.3

Rated by Men

19 reviews

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Top Mentions in JustDial Customer Service Executive Reviews

36 reviews found

Sort by: Popular

Customer Service Executive in New Delhi

Full Time

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 03 Feb 2025

Likes

Worst

Dislikes

There is no any chances for salary hike and performance is not enough for the growth in Justdial. I was so depressed when I was working with this organisation. Work procedure is very hactic and lengthy and profile is not fixed for the executive. Please give instructions to the management to fix the profile of the executives.

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Customer Service Executive in Noida

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 14 Feb 2025

Likes

Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary - Poor
Skill development - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Noida

Full Time

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Dec 2024

Likes

Not applicable

Dislikes

Not enough salary

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 10 Jul 2024

Likes

Worst and a fraud company never trust evrn on just dial varifief

Dislikes

As it is 250% fraud company callme i will explain chor ambanies fraud

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Noida

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 17 Jan 2024

Likes

Everything things is good but as a relience body we didn't received god benifits.

Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

As compare to work salary very low.

Customer Service Executive in New Delhi

Full Time

Voice \/ Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Feb 2024

Likes

Working environment is good

Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Service Executive in New Delhi

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Nov 2023

Likes

Every thing was excellent I want say thank you to my TL

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

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Customer Service Executive in Noida

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

2.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Dec 2022

Likes

Stability

Salary - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary increment is not good

Skill development - Poor
Promotions - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Executive in Hyderabad / Secunderabad

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Nov 2023

Likes

Nothing

Dislikes

Worst experience ever i don't prefer full manipulation of customers.managers are MFs

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Pune

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 31 Jan 2023

Likes

incentieves

Dislikes

Makes employees work on week off too

Customer Service Executive in Shivaji nagar Bangalore

Full Time

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 08 Jul 2023

Likes

Ntg completey waste Justdial is cheating company

Dislikes

Worst company

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Executive in Pune

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 05 Apr 2022

Likes

Working at Justdial as information retrieval officer for 6 years helped me and also taught me lots of company ethics and nature.This was the first company where I have worked for so many years.The space for more internal posting is needed.overall company is good to learn professional ethics for freshers,who are looking to work.

Dislikes

I feel that along with professionalism in the company environment, management should understand that every person is not same person.every person character is different.role opportunities should be given to each and every person.

Salary - Poor
Job security - Poor

Work Details

Work-life is good .Learned about the company work ethics and rules because this was first long years experience.overall company is good .

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Saidapet

Full Time

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 10 Nov 2022

Likes

Only 5 days working days

Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Distance and pressure and it wil be uncomfortable

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Pune

Part Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 15 Sep 2023

Likes

1) Good pay for part timers. 2) Overtime pay is good

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Work timings is random

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Pune

Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 19 Apr 2022

Likes

Best place to work.... Very understanding and best staff.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

Simple, easy and here employees learn new things everyday.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Gulbai tekra

Retail & B2C Sales Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

Work-life balance

posted on 17 Jun 2022

Likes

Positive thing is that anytime adjustments can be done

Dislikes

Toxic work culture Atmosphere is too unbareable

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Hyderabad / Secunderabad

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 22 Mar 2021

Likes

No comments

Skill development - Good
Work-life balance - Good

Dislikes

Politics and partiality between the employees mainly favouritism

Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

No comments

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

See

Customer Service Executive in Noida

Administration Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Aug 2020

Likes

No support , lucky that i have left this company almost an year ago

Dislikes

Work pressure , environment , no growtg opportunity , no ethic or decorum for seniors in the company , cant take breaks on our will , have to take permission for personal time (to go to washroom ) as well which i think is rediculous

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Terrible

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive (working remotely)

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jan 2023

Likes

And good work environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

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Hi Everyone, I need your advice on selecting the right company. My top priorities are work-life balance and job security. Below are the offers I have: Capgemini – 24 LPA (21.5 LPA Fixed + 2 LPA Variable) Happiest Minds – 22.5 LPA (Fixed) Experience: 8 Years

Which one to choose

Capgemini

Happiest mind

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