InterGlobe Aviation Customer Service Officer Reviews
based on 98 reviews
Updated 10 Dec, 2024
Overall Rating
3.3/5
How AmbitionBox ratings work?
Category Ratings
3.4
Job Security
3.4
Skill development
3.2
Company culture
2.8
Work Satisfaction
2.8
Promotions/Appraisal
2.7
Salary & Benefits
2.6
Work-Life balance
InterGlobe Aviation is rated
3.3 out of 5 stars on
AmbitionBox, based on 98 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
InterGlobe Aviation is rated
3.3 out of 5 stars on
AmbitionBox, based on 98 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in InterGlobe Aviation Customer Service Officer Reviews
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98 reviews found
Sort by:
Popular
Customer Service Officer in
Chennai
Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 19 Apr 2022
Likes
Good place to work and safe environment
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Officer in
Kolkata
Customer Service Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 15 Nov 2020
Likes
Very pathetic work environment here. Work pressure is too high. Shift is very harmful for health. 1 or 2 months night shift from 2:30am at a stretch. Sometimes more than that.
Work Details
Work timings: Strict Timings
Customer Service Officer in
Mumbai
Airline Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 14 May 2022
Likes
Work culture and company policies
Dislikes
Sudden changes.
Work Details
Excellent
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Officer in
Bangalore / Bengaluru
Customer Service Officer Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Nov 2021
Likes
It's fine
Dislikes
No balance of life
Work Details
Work life balance was not there
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Employee Benefits
Travelling allowance
Customer Service Officer in
Vijayawada
Retail & B2C Sales Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 03 May 2021
Likes
HRs where blunt not increment in salt from last 15 months no growth
Dislikes
Working work lesser staff
Work Details
Even we have staff free travel we can’t find leaves to use
Work timings: Strict Timings
Customer Service Officer in
Mumbai
Domestic airport Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 06 Apr 2019
Likes
Training, job security and collageous are supportive, you and your family can go in staff travels with discounted price.
Dislikes
Can not manage work-life manage, odd shifts and rotational split weekoff, and with too many flights so cant get breather.
Work Details
Work is enjoyable till some point of time after some time person can get tired if seating on same place for 10hours and doing counter checkin with just 45min. Of beak.
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Officer in
Hyderabad / Secunderabad
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 29 Apr 2021
Likes
Nice industry to work
Dislikes
Politics
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
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InterGlobe Aviation.
Customer Service Officer in
Chennai
Airport operations and customer service Department
. you will enjoy... basically your seniors are superb mostly the T1 senoirs they Are awesome.
Dislikes
Nothing to dislike only the red hearts for my 6e ❤❤❤❤❤
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Officer in
Bangalore / Bengaluru
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 26 May 2022
Likes
No job security
Dislikes
Management at that particular location, too less salary, can't even pay rent fr a proper house, cab charges too high
Work Details
Bad
Work days: Rotational Shift
(Strict Timings)
Customer Service Officer in
Kolkata
Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Dec 2020
Likes
Best working atmosphere
Dislikes
The working hours is slightly more compare to other airlines rest everything is superb
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Officer in
Ahmedabad
Operations Support Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Jul 2020
Likes
I got to learn all about aviation in indigo. Best was activeness in the work and other was staff travel for family.
Dislikes
There's a lot of politics. Salary deductions are never explained properly.
Work Details
The job is interesting and active. One who wants to work in aviation all his life will get to learn a lot from indigo.
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Officer in
Bangalore / Bengaluru
Customer service officer Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 30 Mar 2022
Likes
Working in airport handling aircraft and customer was best part.
Dislikes
Management was not up the mark towards employee hard work is not identified by top management and rewarded
Work Details
A thrilling place to work
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Officer in
Guwahati
Customer service officer Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 30 Jun 2020
Likes
They are asked to give resign to staff due to this covid situation
Dislikes
Due to this pandemic they couldn't able to provide salary so less staff are working now
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Officer in
Kolkata
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 23 Sep 2020
Likes
The people and the culture
Dislikes
Odd hours of shift
Work Details
It’s has been an amazing 6E days while working with IndiGo
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Officer in
Chennai
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Feb 2019
Likes
Indigo is best airlines
Dislikes
Nil
Work Details
Customer handling
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Officer in
Gurgaon / Gurugram
Csa Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 May 2022
Likes
Management is really good
Dislikes
About salary package as there is less saley and work more
Work Details
Ok
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Officer in
Mumbai
Digital Marketing Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 06 Apr 2020
Likes
As compared to other low cost airline, it pays it employees well.
Dislikes
Poor work-life balance and slow growth
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Officer in
CNN
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 31 Jul 2020
Likes
I like the customer service and the training and the SLT for staffs
Dislikes
I dislike the way Of the manager treats the staffs.everything else was good
Work Details
It was good and very interesting But I didn't got job conformation because of a senior executive staff ego problem I hate buttering people I have respected everyone in My station but they have got ego problem and was very disappointed about the management
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employee Benefits
A wonderful experience
Customer Service Officer in
Bengalore
Flight & Airport Operations Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 31 Dec 2020
Likes
Team work & meet with new people
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about InterGlobe Aviation's Customer Service Officers
Is InterGlobe Aviation a good place to work for Customer Service Officers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 98 employee reviews, it's clear that most customer service officers have an average experience working at InterGlobe Aviation. Job Security holds the highest rating at 3.4, while work-life balance is rated the lowest amongst all factors at 2.6. Read reviews about job security and work-life balance on AmbitionBox.
Does InterGlobe Aviation pay their Customer Service Officers well?
According to AmbitionBox reviews, InterGlobe Aviation customer service officers rate their salary and benefits at 2.7 out of 5, based on 98 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about InterGlobe Aviation's customer service officers salaries here and to read reviews specifically about salary and benefits at InterGlobe Aviation for customer service officers, click here.
How is the work culture at InterGlobe Aviation for Customer Service Officers?
Work culture at InterGlobe Aviation for customer service officers is rated 3.2 out of 5 by 98 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at InterGlobe Aviation for customer service officers, click here.
How is the job security at InterGlobe Aviation for Customer Service Officers?
Based on 98 reviews on AmbitionBox, InterGlobe Aviation's customer service officers rate job security at 3.4 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at InterGlobe Aviation for customer service officers, click here.
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