IndiaLends Senior Customer Service Executive Reviews

Likes

Nothing

Dislikes

Worst experience, would recommend not going for IL to everyone

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Every thing

Dislikes

Nathing

Work Details

Good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Good .............................

Dislikes

Nothing much ........................

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

EXCELLENT WORKING ENVIORMENT

Dislikes

NOTHING HERE TO DISLIKE

Work Details

Work policy: 2 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

No work balance, environment is worst .... Nothing learnable...

Dislikes

Worst environment.... pressure, streching, I'll not suggest to go there

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

It's the best plateform for skill development

Dislikes

Work Satisfaction

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Job security is good nd very positive place to work nd very sensible management nd very strict policy about customer details nd other data to work

Dislikes

All good

Work Details

Awesome

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Very Rudely is HR Behavior

Dislikes

Do not is Indialends company.. HR Behavior is Very Rudely TL Behavior is good

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Time flexibility

Dislikes

Over pressure not incentives plan highest incentives apx 4k - 5k.Partiality in credit card department

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Opportunities

Dislikes

Lakh of communication due to using local language always and even in discussing any task related issues they are using only Tamil istead of english in Chennai Branch.

Likes

People are really smart and helpful.

Dislikes

Poor business planning

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Colleagues: I had the chance to work with some wonderful people who became good friends. Technology: There were attempts to introduce new technologies, which is a positive step for any tech company.

Dislikes

Work Hours: The senior management has a very rigid view on work hours. Once, a senior manager explicitly stated that if you want to work from 10:00 to 7:00, you should look for a job in a call center instead of being a developer. This attitude reflects a complete disregard for work-life balance. Work Pressure: The work pressure is immense, with expectations to be available 24/7. There is no consideration for personal time, and working on weekends without compensation is a common expectation. Single employees are often expected to stay late, with the assumption that they have no personal life or commitments. Management Support: There is little to no support from management. Senior managers/heads are heavily involved in micromanagement, leaving no room for autonomy or independent decision-making. Recognition and Criticism: Positive recognition is rare, whereas criticism for mistakes is abundant. This creates a stressful and demotivating work environment. Favoritism: There is noticeable favoritism towards colleagues from the same state as the head of the department, which affects team dynamics and opportunities for others. Salary and Increments: The salary is average and increments are very modest. Hard work and dedication do not seem to translate into appropriate rewards. HR and Authority Issues: Complaints to HR are often ineffective, as they lack the authority to make significant changes. Decisions are ultimately made by the technology head, who holds too much centralized power. Training and Development: While new technologies are introduced, there is inadequate training provided. Employees are expected to learn new systems within unrealistic timeframes without proper support. Job Security: The company has recently resumed firing employees, creating an unstable work environment. Performance improvement plans (PIP) are sometimes used punitively rather than constructively. Survey Integrity: Despite the company recently being awarded as the "Best Place to Work," the integrity of this accolade is questionable. During the survey process, many employees were afraid to provide honest feedback, fearing that their reviews could be intercepted by management or HR. This led to skewed, overly positive reviews that do not reflect the true work environment. Lack of Respect for Technical Work: The tech head once belittled the team by saying, "What do you guys even do? You just call a bunch of APIs, store the information in a database, call it to the front end, and show it to the user. That's it. You are not doing rocket science." Such remarks, especially from someone within the tech department, are highly demotivating and show a lack of respect for the work the team does. Poor Planning and Last-Minute Requests: The management often comes up with last-minute ideas and expects the tech team to implement them quickly, resulting in long working hours and late nights. This is not due to emergencies or production errors but rather poor planning. It is common to work until 12:00 a.m. or 1:00 a.m. regularly for months on end. Extreme Micromanagement: The level of micromanagement is extreme, with the Chief of Staff closely monitoring who is at their desk, who is talking to whom, and even going to HR to mumble in their ears and ask for actions against employees for minor reasons. Single employees are often given more tasks and expected to work late because it is assumed they "don't have a life outside of the office" and are "learning." You won't see this in other companies, where tech personnel are generally given the flexibility to work and take breaks for critical thinking and other essential tasks....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work and culture

Dislikes

Poor management

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

Kuch hai b like k liye kya

Dislikes

Lots of politics are there. They just give you lots of work and while appraisal they just say you didn't done anything.bas sbko ye matlb hota h ki personal life m kya chl rha h kaam nhi dekhta hai kisi ko bhi yaha. Chamcha giri krogy toh salary bhi milege off b milege or promotion bhi milege aapko. Partiality bahut hai yaha.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Efforts for development

Dislikes

Poor management, less increment, High partiality

Likes

Work life balance

Dislikes

Discrimination between Ops and non ops