IGT Solutions Production Support Analyst Reviews

Likes

I worked in 2 processes over tjere , Expedia was fantasic and fabulous but KLM is worst.

Dislikes

KLM process

Likes

Good to learn

Dislikes

Politics work

Likes

Team leads and managers are very supportive.

Dislikes

Sometimes they suppose us to work extra hours and over the weekends also without any additional compensation.

Likes

Place to learn

Dislikes

Once you learned. Ensure you move forward

Likes

Job Security

Dislikes

Salary & Benefits

Likes

nothing

Dislikes

no software development team, they hire to deploy developer in other software company, basically it's a call center/support company

Likes

Good opportunity on this company

Dislikes

No thanks

Likes

Their policy

Dislikes

Company is not paying that much salary what agent capable of

Likes

Nothing. Nothing nothing nothing nothing

Dislikes

Everything. My Team leader was bad. Not supportive at all. Kept yelling why your AHT was low. And it felt like more than 150 employee jumping on ques and fighting like animals to get the work done so that they can increase productivity. So that our team leader does not yell at us. Where is productivity 😂😂😂. Worst work environment and worst work culture.

Likes

Just the salary on time.

Dislikes

Keeping tamil TLs who are linguistically biased and they torture other language agents and continue to do so until they abscond. No actions taken after multiple escalation. Changing process as they wish every now and then when an agent mentally sets in one process. Groupism, bad management, third rate company.

Likes

If you are in any back office process, life is little bit easier, though less salary.

Dislikes

Transport system is worst. Company policies are more like red tape. Management is not very skilled and lot of favouritism happens

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Overall that' nice place to work Healthy environment Supporting culture Need good boundation along with tem members

Dislikes

For career path upskilling there is no platform No perks or appreciation for good work even if client is appraising your job. No promotion or next level criteria even if you fulfill minimum qualifying criteria

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Just a few of the ram members I've got are really good fortunately.

Dislikes

There is nothing really much to like about this company. They will eventually starts pressurising for workload, expecting a new joinee to excel in the field short after the training. Treating as if they already are pro with the rules and regulations and if you make mistakes suddenly it's all your fault and they can terminate you.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

the senior management system is the worst and doesn't support them. there is no salary increment. the employee has been working for 2 years but has been no increment. seriously transportation system is very bad for 3rd class system.

Dislikes

management system very bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

There is nothing good in IGT only attitude igo and demeaning things of the seniors.

Dislikes

When I was telling my team leader to change my shift for a medical reason with the valid medical documents his reaction is like jiske paas Jana hai jao mujhe ghanta farak nai parta and also they are very aggressive for which we can't express anything 😞 Also even infront of a girl they are using such words I really feel very negativity I am working till today due to my family concern and it's my third year but even one Penney is not increased to my salary or increament in post....Read More

Likes

There is nothing to like about this company as they will always take you for granted.

Dislikes

The company is very bad and they will always take you for granted. They do not offer any leaves and if you have leaves as well, they will also ensure that you do not take them. Also, they will deduct unnecessary charges from your salary in the form of some taxes and other stuff. The do have a entertainment room as well however, thatis not functional and can be used only at the time of a client visit....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.