IDFC FIRST Bank Senior Customer Service Executive Reviews
based on 15 reviews
Updated 6 Jan, 2025
Overall Rating
2.4/5
How AmbitionBox ratings work?
Category Ratings
3.0
Salary & Benefits
2.6
Job Security
2.4
Company culture
2.3
Work-Life balance
2.0
Skill development
1.9
Work Satisfaction
1.8
Promotions/Appraisal
IDFC FIRST Bank is rated
2.4 out of 5 stars on
AmbitionBox, based on 15 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
IDFC FIRST Bank is rated
2.4 out of 5 stars on
AmbitionBox, based on 15 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
15 reviews found
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Popular
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 02 Jan 2025
Likes
Good Salary
Dislikes
There are so many course and learning opportunities but we are not allowed to apply for them as we have to complete our effective login.
Senior Customer Service Executive in
Mumbai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 May 2024
Likes
Only Salary
Dislikes
Team politics , partiality towards employees, lots of work pressure, break timings are too less, break timings are horrible , don’t having any tea break washroom breaks , overall break is only 45 mins from that 30 mins for lunch and rest 15 mins u can utilise for washroom and for tea. No food is allowed on workstation, no breaks areallowed after 5.30pm , mobile phones are not allowed, 7 days working culture. Leave preference is there but for that also, so much struggle. Nobody is supportive in terms of any challenges about working arrangement. Total useless peoples are hired as a managers and TL’s don’t have any knowledge about process and company internal policies, they don’t need employees they need machinery, robots who only follow what they want, suddenly take any decisions which will impact the employees wealth and impact on the job , they urge employees to do resign. HR also not supportive all are same....Read More
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within Country.
Tortured environment , unprofessional behaviour of seniors , job security
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Navi Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Sep 2024
Likes
Nothing
Dislikes
Worst work culture, job security
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Finance Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 17 Jul 2024
Likes
No extra burden, no work pressure, no extra time.
Dislikes
You won’t get extra time
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Navi Mumbai
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Jun 2024
Likes
On time salary provided
Dislikes
No value for an employee and his career in terms of promotion
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Hoshangabad
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 29 Sep 2023
Likes
Salary is better as compared to other players good incentive system but not very good
Dislikes
Politics is everywhere if you want to switch to another department in the bank itself your manager will choose to let you go out of the bank instead of diff team
Work Details
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
IDFC FIRST Bank.
Senior Customer Service Executive in
Navi Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Jul 2023
Likes
These are fraud people who hire you for chat process and then put you for calling profile. Then later seniors do politics and put so much pressure that you abscond from there just because you asked for justice
People also ask about IDFC FIRST Bank's Senior Customer Service Executives
How is IDFC FIRST Bank to work for?
IDFC FIRST Bank is rated 2.4 out of 5, based on 15 reviews by employees on AmbitionBox.
IDFC FIRST Bank is known for Salary & Benefits which is rated at the top and given a rating of 3.0. However, Career growth is rated the lowest at 1.8 and can be improved. To know first hand how it is like to work at IDFC FIRST Bank read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at IDFC FIRST Bank?
According to AmbitionBox ratings, IDFC FIRST Bank employees rate its salary and benefits as 3.0 out of 5. You can know more about IDFC FIRST Bank Salaries at AmbitionBox
How is the work culture at IDFC FIRST Bank?
Work culture is rated 2.4 at IDFC FIRST Bank by 15 employees. While job security is rated 2.6 and work-life balance is rated 2.3 at IDFC FIRST Bank. Read detailed reviews by employees of IDFC FIRST Bank on AmbitionBox.
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IDFC FIRST Bank Senior Customer Service Executive Reviews by Locations