HCLTech is rated
4.4 out of 5 stars on
AmbitionBox, based on 57 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
4.4 out of 5 stars on
AmbitionBox, based on 57 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HCLTech Customer Service Executive Chennai Reviews
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57 reviews found
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Popular
Customer Service Executive in
Chennai
Am5 Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 18 Mar 2019
Likes
Thanks for inquiring about job in HCL BPO sector yes there is a job no position growth or expected appraisal won't raise but you can die hard and end up with nothing that's what I feel now HR manager never come in volunteer but come after employees problems reported via managers alone.... Never consider seniors but someone will comefrom somewhere they will be senior occupation and their pay scale is higher than us... Which way it's just....money changed, GST introduced but Pascale for tenured employees not raised instead new joinees get those.... Is this right??? Or wrong think... Are you happy about my feedback......Read More
Dislikes
Never considering tenured employees position or appraisal soon
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Chennai
Chat Process Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Nov 2020
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Customer Service Executive in
Chennai
Amb 3 Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 11 May 2019
Likes
I have worked 1.6 years and the process is good but the management is very very poor
Dislikes
They will give low appraisal for tenure employee also
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
Worst management
Customer Service Executive in
Chennai
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 13 Feb 2019
Likes
Good environment , co workers are friendly that's all
Dislikes
Poor Management who cares only about themselves and doesnt consider about the employee , management must show tenured agents some respect instead of bring in new employees with more salary than the one who works for HCL
Work Details
Chat process work for an US based Ecommerce website and nothing to say
Work days: Rotational Shift
(Flexible Timings)
Customer Service Executive in
Chennai
Healthcare Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 02 Jan 2019
Likes
The only benefit on HCL is job security... And we will get internal movement opportunities within the constraints where in which sector you currently work on...
Dislikes
Terrible shift timing(mostly night), nothing to learn, paid cab services strictly for male employees who works at BPO services, bad recognition and poor appraisal rating and very poor hike.
Work Details
Very boring and frustration
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 Sep 2019
Likes
Average
Dislikes
Nil
Work Details
Work days: Monday to Friday
(Flexible Timings)
Customer Service Executive in
Chennai
Healthcare Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 10 Jul 2019
Likes
Employee friendly
Dislikes
No entertainment
Work Details
Work days: Monday to Friday
(Flexible Timings)
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HCLTech.
Customer Service Executive in
Chennai
customer care Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 01 Aug 2019
Likes
I worked for chat process the work will be good and the working environment will be fine,there is no complaint about job security, if you jump to another company the brand name of hcl plays a major role. according to HCL if you want to switch the process they will switch you internally after several requests.
Dislikes
The only bad about HCL bserv is the hike, compensation, incentive and salary is verryyyyy poor.
Only one thing training sessions superb. We have a scope to some thing learn and improve skills
Dislikes
An agent told anything to higher officials they does not considered less chance to grown up even if particular candidate have skill
Work Details
Bpo us healthcare project
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Bpo Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 12 Jan 2019
Likes
Good place to work and very nice platform for fresher to get groomed
Dislikes
Not allow to relieve us need to wait for their approval
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Service Request Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 30 Dec 2020
Likes
Culture, learning platform for freshers.
Talents will be recognized and friendly environment.
Dislikes
Nothing
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 17 Dec 2018
Likes
Totally waste of your time.
Dislikes
I dislike totally hcl and it's salary worst.
Work Details
Hectic but no use waste of time
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Chennai
Healthcare Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Apr 2019
Likes
Goodnight
Dislikes
Good
Work Details
Good
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Chennai
Operations Support Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 28 Jan 2020
Overall Rating
Customer Service Executive in
Chennai
Retail & B2C Sales Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 15 Mar 2019
Likes
Manager and TL was good
Dislikes
Appraisal, salary, carrier growth
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Chennai
Health care Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Apr 2020
Likes
Good environment blessed to work in HCL
Dislikes
Nothing like that
Work Details
Work days: Monday to Friday
(Strict Timings)
Customer Service Executive in
Chennai
IT Security Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 23 Mar 2018
Likes
I have been working in this company for more than 2 years and in my point of view the working environment in this company very good there will not be any restrictions out here. They mainly look whether you have completed the allocated work within the EOD.
Dislikes
The main dislikes in this company is regarding the appraisal and the salary increment.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Oct 2018
Likes
Career growth,work balance
Dislikes
Nope
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Executive in
Chennai
Customer service Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 03 May 2018
Likes
Very good manager and team leader. Teammates are like a family
People also ask about HCLTech, Chennai Customer Service Executives
Is HCLTech, Chennai a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.4 out of 5 from over 57 employee reviews, it's clear that most customer service executives have a positive experience working at HCLTech, Chennai. Job Security holds the highest rating at 4.2, while salary & benefits is rated the lowest amongst all factors at 2.7. Read reviews about job security and salary & benefits on AmbitionBox.
Does HCLTech, Chennai pay their Customer Service Executives well?
According to AmbitionBox reviews, HCLTech, Chennai customer service executives rate their salary and benefits at 2.7 out of 5, based on 57 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HCLTech, Chennai's customer service executives salaries here and to read reviews specifically about salary and benefits at HCLTech, Chennai for customer service executives, click here.
How is the work culture at HCLTech, Chennai for Customer Service Executives?
Work culture at HCLTech, Chennai for customer service executives is rated 3.8 out of 5 by 57 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech, Chennai for customer service executives, click here.
How is the job security at HCLTech, Chennai for Customer Service Executives?
Based on 57 reviews on AmbitionBox, HCLTech, Chennai's customer service executives rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, Chennai, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech, Chennai for customer service executives, click here.
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